Boarding

In order to start boarding the accepted passengers on the flight at least one terminal must be assigned to the boarding function. Flight status must be "OPEN" for Boarding.

Use the following entry:

Response

For example, if departure date had had to be March 6 but actually departed on March 7, use the following format:

Assign a terminal to begin boarding passengers, entry allows to board passengers individually o massively 

Individual:

Massive:

Response:

Description:

Example:

Boarded Passenger List 

Display the same list as for passengers accepted on the flight, this displays includes a column called BOARD, and an Indicator (Y) for the passengers that were boarded:

Response:

Column BOARD will display a "Y" for the passengers that were boarded on the flight

 Passenger List for pending for boarding 

This list will display the passengers accepted on the flight but not yet boarded, also displays the sequence numbers that where off loaded:

Response:

This display also included the passengers that were off loaded (OFF LOAD 1,3,10).

In addition, this list can also be customized to display only the bag tag numbers for the passengers pending for boarding:

Response:

In order to list passengers still missing at the gate together with their checked luggage and weight, the command is as follows:

Response:

You will see the PCK indicator on PBP with any of the filters (BT or BT+) and it means “web checked-in passenger” as on the example below:

Open

Off load passengers

Use this entry to off load a passenger:

Description:

Response:

The system responds with the amount on passengers offloaded followed by the text PAX DEPLAINED.

When displaying again the boarded/accepted passenger list, this passengers will be displayed accordingly

For the carriers that have the option [CWD]CONFIRMATION WHEN DEPLANING PAX on the JJCHK table set to YES, will display a warning for the agent displaying the passenger's first and last name, PNR code, and party code ( if applicable), this warning must be acknowledge by adding a /Y

Example:

Response:

Example:

Denied Boarding

Introduction

When canceling the passenger check-in procedure you may indicate that such cancellation is related to denied boarding.

If the passenger is denied boarding, it must be indicated if the reason was voluntary or involuntary, and if the passenger will be compensated or not.

The denied boarding functionality includes the following scope:

• Identification of voluntary confirmed passengers to be denied boarding

• List of voluntary passengers to be denied boarding

• Cancellation of passengers, confirmed and on the waiting list, adding the feature "denied boarding"

• Mass cancellation of  confirmed and  waitlisted passengers, adding the feature "denied boarding"

• Denied boarding passengers list.

• Passenger information with denied boarding in the PFS message (Passenger Final Sales)

• Passenger records with  denied boarding in the  flight history

Voluntary denied boarding

During the check-in  process , or edition of a passenger already checked, it can be indicated that a passenger is willing to accept denied boarding.

In the same way, it will also be possible to cancel the denied boarding previously assigned to a passenger.

If for operational or commercial reasons, any of the passengers on the flight should be left on the ground, the volunteers can be identified for denied boarding to cancel their check-in or the corresponding action.  

Assignment

The indicator to identify a voluntary denied boarding  passenger is VDB and can be indicated in the PU and PE command as follows: 

Example:

Once the VDB feature has been added to the passenger, it can be seen in the display of the flight history, and in the list of passengers not traveling. 

Deletion 

The VDB characteristic assigned to the passenger with the VDBN indicator can be deleted as shown below: 

Example:

List of voluntary denied boarding passengers  

To obtain a list of the passengers who have volunteered for denied boarding, you must request a checked passengers display (PLC) by adding the VDB filter as shown below: 

Denied Boarding

Single check-in cancellation 

Once a passenger has been accepted, either confirmed or on the waiting list, it is possible to cancel the check-in procedure indicating that it has been denied boarding .

When indicating that a passenger is entitled for denied boarding  the following considerations must be identified:

• Voluntary or involuntary 

• Reason for denied boarding

• Compensation method

• An optional free text 

The structure of the command is the following: 

Examples: 

The system response will repeat the previously entered indicators:

PE60 / 26AUGLHRMAD-2, DEL / DV / OB / CA / OVERBOOKED FLIGHT

         * * * P A X OFF L O A D * * *

    CHECKIN-> XX060 / 26AUG LHR

    ORD CODE NAME FOID OFF PARTY SEAT H.BAG BAG

   # 002 QDJOPF SMITH / MARIA PP44553 MAD 0/000

   ** DENIED BOARDING: DV / OB / CA / OVERBOOKED FLIGHT

Command options with API 

You can include the API indicator in the command to uncheck a passenger with denied boarding, to also indicate that you want to delete the preloaded API information (Advanced Passenger Information).

Examples: 

Cancellation of mass check-in with denied boarding

When performing a mass check-in cancellation procedure with PEDEL command you can also indicate that it was a denied boarding. 

Confirmed passengers

The command structure  to  massively cancel check-in for confirmed passengers with denied boarding is the following: 

Example:

Indicators Type, Reason, Compensation and Additional Text apply the same way it applies to single passenger check-in cancellation.

In the "Seq. Number" field, you must indicate the numbers of boarding passes that will be massively unchecked. The options supported by this indicator are:

• A single boarding pass number: 1

• Several passengers separating with commas: 2,4,16

• Selecting passenger ranges: 1-15

• Combining options: 2,8,15-20,35

When performing the command the system will require confirmation of the action. To confirm the massive uncheck, the / Y flag must be added at the end of the command to process the transaction:

PEDEL4178/26AUGAEP/1-4/DV/OB/CA/OVERBOOKED FLIGHT

4 PASSENGERS WILL BE OFFLOADED. TO PROCESS ENTER

PEDEL4178/26AUGAEP/1-4/DV/OB/CA/OVERBOOKED FLIGHT/Y

Once the transaction is confirmed, the system will display boarding pass numbers that were unchecked:

PEDEL4178/26AUGAEP/1-4/DV/OB/CA/OVERBOOKED FLIGHT/Y

001 - OFFLOADED OK

002 - OFFLOADED OK

003 - OFFLOADED OK

004 - OFFLOADED OK 

Waitlisted Passengers

The structure of the command to mass uncheck waitlisted passengers indicating that their boarding was denied, is as follows:

Indicators Type,Reason,Compensation and Additional Text apply the same way it applies to single passenger check-in cancellation.

In the "Seq. Number" field, you must indicate the numbers of boarding passes that will be massively unchecked. The options supported by this indicator are the same as those for the confirmed passengers. 

Considerations

When carrying out a mass passengers uncheck, whether they are confirmed or on the waiting list, the system will not allow executing the same command until the process of unchecking each passenger included in the command has been completed.

If a user enters the mass uncheck command and such transaction is already running in the same terminal, the system will report:

INVALID - IT IS RUNNING THE SAME PROCESS IN THIS DEVICE MIA00XX201

If a user enters the mass uncheck command for a flight and that transaction is already running for the same flight, the system will report:

INVALID - IT IS ALREADY RUNNING THE SAME PROCESS FOR FLIGHT XX5050/26AUGEZE 

Denied boarding  passengers list

To check the denied boarding  passenger list of a particular flight, the following command should be entered

Example:

** DENIED BOARDING PASSENGERS **

FLT: XX5050    BRD: EZE    SUN 26AUG18

STATUS    CHECK IN: OPEN      

          BOARDING: OPEN         PAXS:   0

 ORD    NAME                          TYPE REASON MODE BK OFF CODE           

 001.   BRAYER/MIKE                   DV   OB     CA   Y  MIA VUAFBT        #DB REMARK: CASH WAS GIVEN

 002.   BRAYER/PETER                  DI   WR     VC   Y  MIA VUAFBT

       #DB REMARK: VOUCHER DUE TO WEIGHT RESTRICTIONS

 003.   QUINN/ANNA                    DV   CE     CA   Y  MIA SHJRXV

       #DB REMARK: DENIED BOARDING DUE TO CHANGE OF EQUIPMENT

 004.   SMITH/MARIA                   DI   IS     VC   Y  MIA ELHXQC        #DB REMARK: INOPERABLE SEAT PAX RECEIVED VOUCHER

 005.   CERON/DIANA                   DV   GA     NO   Y  MIA ZBWYYE        #DB REMARK: DENIED BOARDING BY GOV AUTHORITIES

 006.   TRENTO/PABLO                  DI   OB     NO   Y  MIA ZBWYYE        #DB REMARK: TRANSFERRED TO ANOTHER AIRLINE

The display will show the following items:

• ORD: Order number (Passenger boarding pass number)

• NAME: Denied boarding passenger name

• TYPE: Voluntary or Involuntary)

• REASON: Reason for denied boarding (OB, WR, CE, IS, GA)

• MODE: compensation mode (CA, VC, NO)

• BK: Booking class 

• OFF: Destination

• CODE: Booking code

Filters

The following filters can be applied to the boarding denied passengers list:

• DBT<TYPE>

The list can be filtered by type of denied boarding: DV (Denied Volunteer) or DI (Denied Involuntary)

Only one type can be entered at a time, and the system will validate that they are 2 characters (it will not validate the codes).

Examples:

• DBR<REASON>

The list can be filtered  by reason or reason for denied boarding: OB, WR, IS, CE, GA.

Only one reason can be entered at a time, and the system will validate  2 to 4 characters (it will not validate the codes).

Examples:

• DBM<COMPENSATION METHOD>

The list can be filtered according to the method used to compensate the passenger: CA, VC, NO.

Only one method at a time can be entered and the system will validate 2 characters( It will not validate the codes.)

Examples:

Filters combination

Different type of filters can be combined such as Type,Reason and compensation method

Example:

In the previous example, the system will display a list of passengers with voluntary denied boarding  overselling  reasons and that were compensated with cash.

The following extensions may also be applied to the PLD list:

• /ET: Electronic Ticket

• /F: Form of ID

• /FF: Frequent Flyer Number            /MS: Messages

• /BT: Bagtag information

• /CT: Category

• #N: Alphabetical order

• /CY: By cabin Example:

PLD5050/26AUGEZE/DBTDV/ET/F/DBROB/DBMCA/BT

** DENIED BOARDING PASSENGERS **

FLT: XX5050    BRD: EZE    SUN 26AUG18

FILTER BY TYPE: DV

FILTER BY REASON: OB FILTER BY MODE: CA

STATUS    CHECK IN: OPEN      

          BOARDING: OPEN         PAXS:   0

 ORD    NAME                          TYPE REASON MODE BK OFF CODE            

FOID                   E-TICKET NUMBER    H.BAG   BAGGAGE  

 001.   BRAYER/MIKE                   DV   OB     CA   Y  MIA VUAFBT           

NI74125                9990210015285/1    0        0/0        #DB REMARK: CASH WAS GIVEN        #BT: 

Considerations

• The PLD list will only show those passengers who were confirmed and then denied boarding. If the passenger was on the waiting list, and then the check-in was canceled,  and boarding  denied, it will not appear on this list.

• The system does not validate  either the type, mode, nor the reason. If non-existing codes are entered, the system will respond without data to the list.

• The PLD list will be available before and after the final closing of the flight (PD command).

PFS (Passenger Final Sales)

Passengers with denied boarding will be identified in the PFS message that is generated at the time of flight closure (Check-in PD command).

The new indicators that will be displayed along with the .DBC / element of the message are the following:  

• OFFLK

Includes those passengers who were checked on the flight and then were canceled from the check-in with the DV or DI indicators.

• OFFLN

Includes those passengers who were checked on the flight and then were canceled from the check-in with the DV or DI indicators and that were Go Show.

Flight history

In the flight history  (PH command), it will be recorded if the passengers had their boarding denied as shown below:

** HISTORY **

FLT: XX5050    BRD: EZE    SUN 26AUG18

...

PE  #001 DEL * DV/OB/CA/CASH WAS GIVEN

    AEPXX-JF 0215 27AUG18

PE  #002 DEL * DI/WR/VC/VOUCHER DUE TO WEIGHT RESTRICTIONS

    AEPXX-JF 0216 27AUG18 

PE  #003 DEL * DV/CE/CA/DENIED BOARDING DUE TO CHANGE OF EQUIPMENT

    AEPXX-JF 0216 27AUG18

PE  #004 DEL * DI/IS/VC/INOPERABLE SEAT PAX RECEIVED VOUCHER

    AEPXX-JF 0217 27AUG18

PE  #005 DEL * DV/GA/NO/DENIED BOARDING BY GOV AUTHORITIES     AEPXX-JF 0218 27AUG18

PE  #006 DEL * DI/OB/NO/TRANSFERRED TO ANOTHER AIRLINE           AEPXX-JF 0219 27AUG18 

SSR in reservation

At the moment of closing the flight (PD command), the system will automatically add an OTHS SSR in the reservation of those passengers who had their boarding denied, informing the text DENIED BOARDING followed by the flight / date and name of the passenger, as shown below:

SSR

  1  OTHS XX DENIED BOARDING XX4112/27AUGAEP-1BARBERO/LISA