KAM - Kiu Allotment Manager (KIU Click)
- Juan Frattin
Settings
Before starting, a few configurations are required
Click on "Settings" and will appear two sections:
- General Settings
- Tour Operators
General Settings
In this section the airline will define the general behavior of the module.
General
- Enable Overbooking: Turn on the button to oversell cabin limits when creating allotments.
- Enable with Class Status Closed: Turn on the button to create allotments in classes with status "Closed".
- Enable Closed Limit Sale: Turn on the button to create allotments in classes with Limit Sales in zero.
- Return seats to general inventory after deadline: If turn on the button, after a soft block deadline, unused seats will be released and returned to the flight general inventory.
Fares
- Children and Infants Discounts: Turn on the button if children and infants discounts will be permitted.
- Default Children Discount: Percentage discount that will apply by default for children when creating a fare.
- Default Infants Discount: Percentage discount that will apply by default for infants when creating a fare.
- Show Currency 2 Field: If activated, the "Currency 2" field will be shown in Fares screen. The airline will need a second currency for fare filing, when the quotation IATA area differs from the origin airport IATA area. Activate only if needed.
Issuings
- Hide fare amount on ticket: If activated, when a ticket belonging to an allotment is issued, its fare amount will not be displayed, and the IT indicator will be shown instead.
Once the settings have been made, remember to click on Save button
History Button
Click on the "History" button to get historical information about the settings and their changes.
Tour Operators
This section allows the management of Tour Operators. From here, the airline can add a new Tour Operator to the list, or activate/deactivate the existing ones.
Click on "Create" button to add a new tour operator. The 4-character code that identifies a Tour Operator in Kiu will be required.
The Tour Operator have to exist in Kiu in order to be entered in this section.
Create an allotment
Click on "Allotment: Create" section to add or create a new allotment.
The following information is required in order to create a new allotment:
| Field | Comment |
|---|---|
Flight Number | Up to 4 numbers. |
| Travel Date From | Enter the date or click on the calendar icon. |
| Travel Date To | Enter the date or click on the calendar icon. Left in blank means OPEN (no travel end date). |
Origin and Arrival | Type the City Name or their codes. |
| Frequency | Remove days by clicking on the "x", if the allotment applies only in some days of the period. |
| Tour Operator Code | Select the Tour Operator. |
| Hard Block RBD | Write the RBD (Class) agreed to create the allotment (Hard Block type). The class has to exist in the flight. |
| Hard Block Allotment | Write the number of seats to be assigned to the hard block. |
| Soft Block RBD | Write the RBD (Class) agreed to create the allotment (Soft Block type). The class has to exist in the flight. |
| Soft Block Allotment | Write the number of seats to be assigned to the soft block. |
| Soft Block Release Time | Enter the number of days or hours to release the seats before flight departure. |
| Soft Block Unit | Select one option: Hours Before Flight or Days Before Flight. |
To add more allotments on the same page, click on "Add more" section and new lines will be enabled.
Once finished, remember to click on Save button
The system will create a PNR (reservation) that will identify the allotment.
Main characteristics of an Allotment PNR:
- Ticket/Time Limit section:
- The legend HARD BLOCK KAM will be shown (only for Hard Block types)
- Expiration Date: it is the deadline when the unused seats will be released. It cannot be modified from the PNR.
- Itinerary section:
- The Tour Operator code will be shown after de status.
- It cannot be modified from the PNR.
- Only when the PNR is affected by a schedule change, the .HKALL transaction will be accepted.
- Passenger section:
- The text KAM followed by the Tour Operator code and the number of seats will be shown. This data cannot be modified.
- Contacts / Remarks:
- Contacts and remarks can be added, modified or removed from the reservation.
Modify an allotment
It is possible to modify the following data of an existing allotment:
- Quota: Number of seats already assigned
Several filters can be applied in order to get the list of the allotments to be modified:
Click on "Search" Button to get the list.
From the allotment list displayed on the screen, click on the "Edit" icon in "Actions" column, and a pop up will appear.
Options to modify the number of seats:
- Replace: type the number to replace the existing one. E.g.: 20
- Add: type "+" sign followed by the number to be added. E.g: +10
- Remove: type "-" sign followed by the number to be removed. E.g: -5
Once finished, click on "Edit" button and the allotment will be updated.
Delete an allotment
It is possible to delete an existing allotment.
Once in "Allotment: Delete" section, look for the the flight that has the allotment to be deleted using the filters, and clicking on "Search" button:
From the allotment list displayed on the screen, click con the "Bin" icon in "Actions" column, and a pop up asking for confirmation will appear.
Confirm the action by clicking on "Delete" button.
A used or partially used allotment, cannot be deleted. The "Bin" icon will not appear.
Lists
To get a list of the existing allotments, go to "List" section, use the filters to find the allotments and click on "Search" button:
The list will show the allotment data, the number of used and available seats, and the load factor of the allotment.
The list can be exported to a CSV or XLS file by clicking on "Export" button.
Process Status
The process of creating, modifying or deleting allotments might take a couple of minutes, so, from the section Process Status, the airline will get access to see the status of each transaction.
On the top, several filters will be available to customize the search (they are optional fields). Once the filters have been entered, or left them in blank, by clicking on "Search" button, the list of processes will be displayed.
By default, the columns shown in the above graphic will be displayed, however, the user can add or remove fields by checking or unchecking the check boxes in the "Options" drop down.
The actions that can appear in the "Action" columns are the following:
- ADD: Creation of a new allotment.
- DEL: Deletion of an existing allotment.
- MOD: Modification of an existing allotment.
- CNL: Cancellation of a Soft Block. This action will appear when unused seats of a Soft Block are released automatically because of the deadline configured by the airline when creating the allotment.
Allotment Data: Information about the Tour Operator Code, the RBD, the number of seats configured for each allotment and the type of allotment. These are the values that the system internally uses in order to take action on the system. The data will vary depending on the Action (ADD, MOD, DEL, CNL).
Allotment to process: Number of allotments to create, modify or delete.
Process Percentage: It represents the percentage of the action already done.
Actions: By clicking on this icon, the user will see detailed information about each allotment as follows.
Click on the PNR Code or the Flight Number, and a pop up will appear with the appropriate information.
Cached Data
A 90 second cache will be kept when surfing the pages of the same section.
This cache improves the user experience when consulting a list, entering to view details, and/or pressing the "Back" button. When returning to the previous page, the same filters will still be applying.
If the user moves to another module, the cache is cleared.
Fares
This module allows the airline to manage the fares related to allotments.
When taking a seat from an allotment, the system will quote according to this module (not using the public fares entered in Kiu Fares or ATPCO).
The airline will be able to:
- Create new fares
- Delete existing fares
- Modify existing fares
- Get a list of existing fares
- See historical movements of each fare
Add
Click on "Add" button to create a new fare. The fields and displayed data could vary in accordance to the configurations in General Settings section.
Mandatory fields:
- Origin and Destination
- Passenger Type Code
- Tour Operator Code
- RDB (Class)
- Currency and Amount
The airline will need a second currency for fare filing, when the quotation IATA area differs from the origin airport IATA area.
For example, the itinerary originates in MAD (City: Madrid, Currency: Euro) and the point of sale is outside the Euro Area, for instance in America, where the currency for international fares is USD.
Click on "Save" button to confirm the data and create the fare.
It is also possible to add YQ and YR charges.
Taxes will apply automatically according to IATA resolutions.
Modify
To modify a fare, first get a list of the existing fares using the filters at the top, and then click on the "Edit" icon.
Modify the data and confirm the action by clicking on "Save" button.
Non-modifiable fields will be grayed out.
Delete
To delete a fare, first get a list of the existing fares using the filters at the top, and then click on the "Delete" icon.
Check the data and confirm the action by clicking on "Confirm" button.
History
There are two options to see the fares history:
- General: "History" button at the top.
- Individual: Icon from the list
General
Click on the "History" button at the top, to see the last and recent changes on all fares.
From there, click on "View Full History" button and a new screen will be displayed. Enter filters and click on "Search" button to see get the list.
Each fare, and its movements, will be identified with an internal ID number. Use that number to get a full track of the fare.
Click on the "View" icon to get detailed information of a particular action.
Individual
First get a list of the fares, then click the "History" icon to see full picture of a particular fare, and finally click the "View" icon of the item to be checked. After these steps, the appropriate data will be displayed on the screen.
Please note that changes will be identified with the asterisk symbol, and the previous value will appear between [ ].
Fares history will be available for current fares and, for deleted fares, it will be available up to one year after deletion.
Considering either manual ("Delete" option), and automated (those fares that are out of validity) deletions.
Purge
Fares will be purged 6 months after the effective date.
If the fare has been created with an OPEN date, it will not be purged.
Reservation and Ticketing
Reservation
Start the process by requesting the availability display that belongs to an allotment.
- Tour Operators Users
Travel Agents have to click the "Allotment" check box to see allotment availability for a particular city pair and date.
Please note that each class will show the actual and full number of available seats in the allotment, even if there are more than 9 seats available per class.
Seats belonging to allotments will always be confirmed, regardless of wether the reservation has more than 9 seats.
Once the class is selected, continue with the reservation process as usual.
If there are no more seats available, the class will be shown as "Closed".
- Airline Users
On special occasions, airline's users may need to take a seat belonging to an allotment on behalf of the Tour Operator. If necessary, go to Reservations, choose the "Manual" option, fill in the required data and add the Tour Operator Code (the Tour Operator is the owner of the allotment).
After this step, continue with the reservation process as usual.
Please note that when an itinerary belongs to an allotment, the Tour Operator Code will be displayed after the flight status as follows:
Ticketing
When issuing a ticket that belongs to an allotment, the Tour Operator Code will be included in the fare basis element after the class:
Please note that the fare amount will be shown or not depending on the settings in the "General Settings" section.
It will not be possible to quote and issue an itinerary combining general and allotment segments.
Allotment itineraries have to be quoted and issued separated.
There are two different scenarios regarding Tour Operators issuings:
- Non-IATA Tour Operator
- IATA Tour Operator
Non-IATA Tour Operator
If the travel agency has no IATA code, and is issuing tickets through an electronic account (agreement between the airline and the tour operator):
- Tickets belonging to allotments will not debit the amount from the balance.
- Tickets belonging to allotments will not appear in the electronic amount documents display.
- Tickets belonging to allotments will not credit the amount if voided.
- Commissions will not apply.
IATA Tour Operator
- Tickets belonging to allotments will not be included in the RET File.
- Tickets belonging to allotments will not be reported to the BSP.
- Tickets belonging to allotments will be issued with stock provided by the airline (not the one provided by IATA).
- Commissions will not apply.
Sales Report
When retrieving a Sales Report, the system will show an "A" (this letter refers to "Allotment") between the item and the document number.
Passenger List
PNR allotments (the ones automatically created by the system when adding a new block to a flight), and individual PNRs belonging to an allotment (the ones created by the Tour Operators), will be identified in Passenger Lists with a letter "A".
This feature will be shown in both travel agency and airline Passenger Lists.
Fares Display
Click on the "Allotment Fares" check box, to get access and view all the fares created to be used when taking a seat that belongs to an allotment.
Inventory
The allotments and their usage can be checked by going to the "Inventory" module, entering the required flight data, and then selecting the Tour Operator in the "Inventory" section:
If the allotment is a Soft Block, the deadline will be displayed in the Status column.
Schedule Change
When a schedule change ocurrs, only the allotment PNRs (those that identify the blocks in the flight), will be displayed to be reaccommodated.
The individual PNRs (those related to the allotment PNRs), will be reaccommodated to the flight where the block PNR is transferred.