KIU_SSR_special_service_requirements_Manual

1. Introduction

The SSRs (Special Service Requirements) are supplementary elements that can be associated to a passenger or a reservation, When requesting these special services  an action has to be taken  by the carriers.An SSR can be confirmed, rejected or required at the moment of being requested. They may also depend on the carrier's inventory, depending on their internal configuration (for example, infant passengers: if the company has configured a maximum number of infants per flight, when requesting an infant SSR this can be confirmed in case the quota of infants has not been completed or it can be rejected in case the quota is full).

The objective of this document will allow the airline and its agents:

• List  special services which you can work with
• How to select the SSRs chosen and how to configure them
• How to enter, modify and delete them from a reservation
• How to obtain listings of the special services requested per flight

2. Display the JJSSR / KIU table

The JJSSR / KIU table allows to display the special services defined in the KIU system. With this table  each airline can choose which special services they wish to provide , adding them to

the JJSSR table (See JJSSR table configuration table).

The command to display the table of the SSR defined by KIU is:

JJSSR/KIU

Each airline may select the SSRs found in the General List of Special Section Services (Customizable by airlines).

SSR which are included in the  Standard List of Special Services section can not be chosen by the airline since they contain necessary information for the creation of reservations or issuing electronic tickets, therefore, they will always be available to be used by the airline and the system.

3. Filter the JJSSR / KIU table

To be enhanced

4. Configure the JJSSR table

The JJSSR table is configured by the airline where it will be possible to define which special services will be offered and how they will be available.

4.1. Add

JJSSR <SSR CODE> <STATUS>

Example: JJSSRBIKEC

Status Description

•  Confirmed: the indicator is the letter C. An SSR with status Confirmed (Confirmed) will be accepted and confirmed automatically.
  
  
•  Rejected: the indicator is the letter X. An SSR with status Rejected will be automatically rejected at the time of being entered in the reservation. It will not be possible configure an SSR with status R if  in the JJSSR / KIU table, has been configured as "Always confirmed".
  
  
•  Requested: the indicator is the letter R. An SSR with Requested  status will be accepted in the reservation  but will remain with PN status (Pending) until the carrier confirms it. The entered SSR will be automatically sent to the Queue HDQ46 so that  the airline confirm or reject it manually.
  
  
• Requested to specific queue: the indicator is the letter R followed by the city code and number of the queue to which you want to place the reservations that contain such SSR. The SSR will be accepted with status PN (Pending) and will be sent to the queue established in the command (queue different from the default: HDQ46).
• Inventory Control: the indicador is the letter I. This option setup a maximum number of services allowed per aircraft that is configured in the KASAT equipment table. Once the maximum number of services has been reached, the SSR request is rejected, changing its status to UC.
• Inventory Control (Required status when limit exceeded): the indicador is the letter W. This option setup a maximum number of services allowed per aircraft that is configured in the KASAT equipment table. Once the maximum number of services has been reached, the SSR request is queued to be confirmed or rejected by the airline. The SSR status changes to PN (Pending). The PNR will be queued in HDQ 46 by default, but the queue number can be customized by the airline in Kiu Click > SSR Management section.

4.2. Modify

JJSSR <SSR CODE> <STATUS>

Ejemplo: JJSSRBIKEX

Note: The same considerations and status options apply as those described in 1.1

4.3. Delete

JJSSR <SSR CODE> D

Example: JJSSRBIKED

The D indicator represents the word Delete. By entering this command in the JJSSR table , the SSR  will be deleted.

Note: If a non-existent SSR is entered into a reservation in the JJSSR table, it  will be sent automatically to Queue HDQ46 and  remain with PN status (Pending)  so that the airline can accept or reject it.

4.4. Display

Display the SSRs table :

JJSSR

When displaying you will see the following:

In the LIST OF SSR ACCEPTED BY CARRIER section, all configured SSRs will be displayed and selected by the airline. In the STATUS column, the indicator defined by the airline for each SSR (C, X or R). In case of the required status, the following  column will display the QUEUE  where the reservation will be sent for confirmation or rejection.

In the CAT column the category to which each SSR belongs will be displayed and in DESCRIPTION the name of the SSR. The category options are:

ARPT - AIRPORT

BAGG - BAGGAGE

FFDA - FREQUENT FLYER DATA

MEAL - MEALS

MEDC - MEDICAL CASES

OTHR - OTHERS

STND - STANDARD

In the REFERENCES section you can see the description  of the different possible statuses; and in the STANDARD SSR LIST will appear the SSRs that have been configured in the JJSSR / KIU table. The airline can use them but can not customize the status.

4.5. History

Query the history of the entire table:

JJSSRH

This command will display the add,delete ,modify transaction of all the SSR entered.

The transactions are ordered chronologically in the display showing the latest transactions on the top.  After the SSR code the  ADD, DEL or MOD action taken by the user will be displayed  and below the user code that performed the action the date and zulu time .

 Verify the history of an specific SSR

JJSSR <SSR CODE> H

Example: JJSSRBIKEH

This command will display the add,delete modify  transactions ot this specific SSR.

4.6. Error messages

CHECK ENTRY
Error in the entry format.

INVALID - OPTION NOT ALLOWED TO BE QUEUE PLACED
An incorrect queue number has been entered (Ex .: JJSSRWCHSR-MIA22222)

INVALID - SSR STATUS DISCREPANCIES - CHECK JJSSR / KIU
A status that does not match the one configured in the KIU table has been entered.

For example, it  status R (required) is entered to an SSR that in the KIU table it requires to be always confirmed .

INVALID - STANDARD SSR CAN NOT BE CUSTOMIZED
When trying to configure an SSR that has been defined byas "KIU standard", that means that it can not be configured by the airline.

CHECK SSR CODE
The SSR that you want to add to the JJSSR table does not exist in the JJSSR / KIU table

INVALID - SSR CODE DOES NOT EXIST IN JJSSR
When you try to delete an SSR from the table and it does not exist in it.

5. Request SSR in a PNR

To request an SSR you can either use the command 4 or the SR.

1. Status codes

• NN Requested before closing PNR / Action to request
  
  
• PN Requested/ Pending  confirmation 
  
  
• HK Confirmed / Action to move from KK to HK
  
  
• UC Rejected / Action to move from PN to UC
  
  
• KK Action to confirm from PN to KK

5.2. Command options 

Below are the different options to request an  SSR in a booking with  4 format . Take into account that they can also be entered with SR.

4 <CODE> Applies to all pax and all segments


4 <CODE> / S <NUM SEG> Applies to all pax in the indicated segment


4 <CODE> / P <NUM PAX> Applies to the indicated pax in all segments


4 <CODE> / S <NUM SEG> / P <NUM PAX> Applies to the indicated pax and segment


4 <CODE> / S <SEGM>, <SEGM> / P <PAX>, <PAX> Applies to the pax and segments indicated


4 <CODE> ... / <FREE TEXT> Add a free text


4 <SSR LINE> .KK Confirm pending SSR


4 <SSR LINE>, <SSR LINE> .KK Confirm the indicated SSR


4 <SSR LINE> - <SSR LINE> .KK Confirm the SSR range


4 <SSR LINE>, <SSR LINE>, <SSR LINE> - <SSR LINE> .KK Confirm the indicated SSR


4 <SSR LINE> .UC Reject SSR


4 <SSR LINE>, <SSR LINE> .UC Rejects the indicated SSR


4 <SSR LINE> - <SSR LINE> .UC Rejects SSR rank


4 <SSR LINE> .HK Change from KK to HK


4 <SSR LINE>, <SSR LINE> .HK Change from KK to HK the indicated SSR


4 <SSR LINE> - <SSR LINE> .HK Change from KK to HK the range of SSR
SSR
9
4 <SSR LINE> ø Remove SSR from the PNR


4 <SSR LINE>, <SSR LINE> ø Delete the selected SSR


4 <SSR LINE> - <SSR LINE> ø Delete a range of SSR

Note:

To confirm (KK) or reject (UC) an SSR the user must have the SRSPVR keyword.

Travel agency users can only change to HK status; if they tried to change an SSR to KK or UC the system will respond: CHECK ENTRY.

5.3. Considerations

•  If an itinerary is canceled, the SSR associated  will also be canceled.
  
  
•  If the number of spaces and passengers  of a PNR that has associated SSRs is increased, with the SB command, , these  will be deleted from the booking, since internally what the SB command does is to cancel the itinerary and re-sell spaces with the new amount indicated.If a reservation is divided, the system will take the SSR associated with the pax to the new locator / divided itinerary.
  
  
• If the number of spaces in a reservation is reduced, the SSR associated with the passenger will be canceled and removed.
  
  
•  If an SSR is requested that is not in the JJSSR table but in the JJSSR / KIU, the same will remain in status PN (Pending confirmation) until confirmation or not by the airline. The PNR will be sent to the default HDQ46 queue.
  
  
•  An SSR can not be associated with an INFANT passenger. If you need to indicate a DOCS SSR, DOCA or DOCO, the same must be associated to an adult passenger indicating the gender of the adult (M: Male F: Female) and followed by the letter I (Infant). Examples: MI or FI
  
  
• The maximum number of passengers to be associated per command is 9. If the same SSR had to be associated with more than 9 passengers, you must re-enter the special service request for the remaining passengers.

5.4. Examples

•  SSR for all PAXs in all segments (Option R of the JJSSR)

           4VGML
           VGML XX NN1 AEPSLA4176Y29APR
           After closing the reservation (ER)
           1 VGML XX PN1 AEPSLA4176Y29APR

•  Confirmation of SSR

           41.KK
           okay
           After closing the reservation (ER)
         1 VGML XX KK1 AEPSLA4176Y29APR

•  Modify SSR from KK to HK

          41.HK
         okay
         After closing the reservation (ER)
         1 VGML XX HK1 AEPSLA4176Y29APR
         

• Rejection of SSR

         42.UC
         okay
         After closing the reservation (ER)
         2 VGML XX UC1 AEPSLA4176Y29APR

• SSR that is not accepted (Option X in JJSSR)

          4VGML
          INVALID - SSR NOT SUPPORTED BY CARRIER

• SSR that is confirmed automatically (Option C in JJSSR)

          4VGML
          VGML XX NN1 AEPSLA4176Y29APR
          After closing the reservation (ER)
         1 VGML XX HK1 AEPSLA4176Y29APR

• SSR with free text

          4CKIN / UNDER AGE / P2
         1 CKIN YY HK1 / UNDER AGE-1ROJAS / JHONNY

Note: Maximum 90 alphanumeric characters can be entered in the free text. The following symbols are also allowed: / * -. ; , - _ () = + # @

• SSR applying to all PAXs and in all segments
  
  
• 4VGML

          VGML XX NN2 AEPCOR3130Y25APR
          VGML XX NN2 CORAEP0455Y27APR
          After closing the reservation (ER)
          1 VGML XX HK2 AEPCOR3130Y25APR
          2 VGML XX HK2 CORAEP0455Y27APR
          

•  SSR for all PAXs in a segment
  4VGML / S2

          VGML XX NN3 CORAEP0455Y27APR

•  SSR for a single PAX in all segments

          4VGML / P2
         

          VGML XX NN1 AEPCOR3130Y25APR-1PEREZ / ANA
          VGML XX NN1 CORAEP0455Y27APR-1PEREZ / ANA

•  SSR for a PAX in a segment

          4VGML / S1 / P2
         

          VGML XX NN1 AEPCOR3130Y25APR-1GOMEZ / MARIO
          4VGML / S2 / P1
          VGML XX NN1 CORAEP0455Y27APR-1PEREZ / ANA

•   SSR for selected PAXS in selected segments

            4VGML / S2,3 / P1,4 (pax 1 and 4)
       

             VGML XX NN2 AEPCOR3130Y25APR-1PEREZ / ANA 1TORRES / PEDRO
             VGML XX NN2 CORAEP0455Y27APR-1PEREZ / ANA 1TORRES / PEDRO
             4VGML / S2,3 / P1-3 (from 1 to 3)
             VGML XX NN3 AEPCOR3130Y25APR-1PEREZ / ANA 1TORRES / PEDRO 1LOPEZ / JOSE       
             VGML XX NN3 CORAEP0455Y27APR-1PEREZ / ANA 1TORRES / PEDRO 1LOPEZ / JOSE

Note: Take into account that the maximum number of passengers to be associated per command is 9. If you had to associate the same SSR to more than 9 passengers, a new request must be submitted  for the remaining passengers (See considerations).

•  SSR entered from the WEB or TTY and that does not exist in the table JJSSR / KIU

Active part of PNR:

OTHS XX UC1 / INVALID SSR CODE-1PEREZ / JUAN

The status of the SSR will be UC (Unable to Confirm / Rejected) and then the text will be reported INVALID SSR CODE.

PNR History :

ASR OTHS XX HK / UC1 / FAMILY F1DN / 00000000T / 380380 / FAM123456789-1PEREZ / JUAN

In the PNR history  the complete entry for the SSR will be displayed on the web or in the TTY message, as well as the action code entered, followed by the UC and the amount of Rejected spaces: HK / UC1

5.5 Help format

Some SSRs require a fixed structure to be requested and entered into reservations. To find out what the format is you must do the following entry:

4<SSR CODE>/HELP 

The entry is also valid with the SR indicator.

Example : 4DOCS/HELP o SRDOCS/HELP

6. SSR with schedule change

When a flight is affected by a schedule change, all SSRs associated to that flight will change their status to UN and must be requested again for the flight in which the passengers have been relocated.

The system will only change the status of the SSR to UN when any of the following is performed

Modifications by schedule: Date / Flight / Origin / Destination / Class. Any other change made by schedule will not change the status of the SSR to UN. The reservations that suffered a change in their itinerary, and that had SSR associated to it, will be sent to queue number 50 so that special services can be requested again. Queue 50 is called SSR - SCHEDULE CHANGE - NEEDS MANUAL REAC

Reservations will be sent to queue 50 of each city / travel agency that has made the request, and also to queue 50 of the HDQ city of the airline.
In the PNR history  an XSR item will be inserted (canceling the SSR that was found requested) and an ASR item (adding the SSR with UN status). Both transactions will remain recorded by SYS-SC (System Schedule Change process).

7. SSR redisplay within a PNR

Within a reservation you can enter the following command to display the SSR associated to it:

*o

Example;

8. SSR history in a PNR

The following indicators will be displayed in the PNR history as they have been added, modified or removed.

ASR Added SSR
XSR Cancellation of SSR

In order to check the SSR historical transactions within a PNR, you can enter the following filter in the command: * HSR or RHSR.

Example

*HSR
   

  ASR VGML XX NN / HK1 AEPMDQ4420Y26APR-1TEST / MARIA. Add VGML
 

  ASR WCHR XX NN / PN1 AEPMDQ4420Y26APR-1TEST / JOSE. Add WCHR
 

  ASR WCHR XX NN / PN1 MDQAEP4431Y29APR-1TEST / JOSE. Add WCHR
 

  AEP.AEPXX-JF 2022 / 17APR13 Agent / Date Time



  XSR WCHR XX PN1 MDQAEP4431Y29APR-1TEST / JOSE. Cancel WCHC

 

  AEP.AEPXX-JF 2022 / 17APR13 Agent / Date Time

 

  ASR WCHR XX KK1 AEPMDQ4420Y26APR-1TEST / JOSE Add KK (41.KK)
 

  XSR WCHR XX PN1 AEPMDQ4420Y26APR-1TEST / JOSE. Cancel PN (41.KK)
 

  AEP.AEPXX-JF 2023 / 17APR13 Agent / Date Time
 

  ASR WCHR XX HK1 AEPMDQ4420Y26APR-1TEST / JOSE Add HK (41.HK)
 

  XSR WCHR XX KK1 AEPMDQ4420Y26APR-1TEST / JOSE. Cancels KK (41.HK)
 

  AEP.AEPXX-JF 2023 / 17APR13 Agent / Date Time
 

  ASR SFML XX NN / PN1 MDQAEP4431Y29APR-1TEST / MARIA. Add SFML
 

  AEP.AEPXX-JF 2025 / 17APR13 Agent / Date Time
 

  ASR SFML XX UC1 MDQAEP4431Y29APR-1TEST / MARIA Add UC (41.UC)

 

  XSR SFML XX PN1 MDQAEP4431Y29APR-1TEST / MARIA. Cancel PN (41.UC)
   

  AEP.AEPXX-JF 2025 / 17APR13 Agent / Date Time

  * HSR
 

  ASR SPML XX NN / HK1 AEPSLA4176Y27APR.HOT DOG Add SSR with comment
 

  AEP.AEPXX-JF 1459 / 19APR13

  XSR SPML XX HK1 AEPSLA4176Y27APR.HOT DOG Remove SSR with comment

  AEP.AEPXX-JF 1511 / 19APR1

9. List of services requested per flight

You can request a list of all the special services requested for a flight. The entry is the following :

LSR <FLIGHT> / <DATE>

Example: LSR2192/22MAY

At the top of the list, flight data,  visualization filters applied will be displayed (if it says ALL means that the whole route of the flight is being shown),  day of the week,  date and days  left for  flight  departure. Then the amount of SSR requested for each section and segment of the flight will be displayed. Then the amount of SSRs requested for each section and segment of the flight will be displayed.

Below you can view in detail the relationship of each passenger with the requested service: Reservation booking designator and record locator .PNR status: Passenger Surname and Name ; Status and  SSR  amount(HK / KK: Confirmed; PN: Pending); SSR Category and Code ; Free text (if applicable ).

In case an SSR is not associated to any passenger by the procedure ,it  will remain related to all the passengers.An asterisk * in the LSR list  in front of the name of the first passenger indicates that the service is related to more than one passenger. i ST indicator will display the SSR amount and status.

9.1 Options

•  By Airport: LSR <FLIGHT> / <DATE> <AIRPORT CODE>

           Example: LSR4420 / 22APRAEP

• By Segment or Segment: LSR <FLIGHT> / <DATE> <FROM> <TO

           Example: LSR4420/22APRAEPBRC

•  From an availability display : LSRA <NUM OF ITEM AVAILABILITY>

           Example: LSRA2 (flight located on line 2). The indicator A represents the word AVAILABILITY (AVAILABILITY). In order to execute this entry, previously. You must displayed a flight availability on the screen.

• By SSR

         To visualize a list of a particular SSR, a slash should be entered followed by the SR indicator and then the SSR code.

         Example: LSR4420 / 22APR / SRBIKE

         Note:  CKIN and OTHS SSRs will appear in the upper counter but will not be displayed in the detail of the listing. To see the detailed information per passenger of the SSR CKIN and OTHS
         You should filter the list with the option for SSR always.
         Examples: LSR4420 / 22APR / SRCKIN or LSR4420 / 22APR / SROTHS

• To display a list of SSRs SEATs with the time limit, if the seat wasn´t paid yet, or with the EMD number, if the seat was already paid, you must add the filter / SRSEAT / EMD at the end of the command: LSR<nro de vuelo>/<fecha><origen>/SRSEAT/EMD
  Example: LSR4250/26JULAEP/SRSEAT/EMD

• To display only confirmed SSRs

         To display a list of the confirmed SSRs only   /K filter  must be added at the end of the command the filter .

          Example: LSR4420 / 22APR / K

• Only Requested  SSRs

  To display a list  of the SSRs requested / pending confirmation SSRs (PN), you must add the filter / R at the end of the command. 

  Example: LSR4420 / 22APR / R

• List of SSR belonging to a category

  To view all the SSRs belonging to a particular category, / CT (Category / Category) indicator must be added to the command  followed by the name of the category.
  Example: LSR4420 / 22APR / CTMEAL

• List of SSR and office.

          To view PNRs and the offices where they belong.

          Example: LSR4420/22APR/OF

9.2 Export list

• Export to text file
  
  Executing the command ALT + ENTER after typing  any of the options mentioned above, a text file will be generated and will be saved locally on the PC in the C: \ Reservations \ MyFiles folder.
  
  

• Export to .CSV file: LSR <FLIGHT> / <DATE> -EXCEL

  Example: LSR4420 / 22APR-EXCEL
  A .CSV (Comma Separated Values) file will be generated and stored locally in the PC in folder C: \ Reservations \ MyFiles

9.3 Print

A list will be printed on the default printer after executing CTRL + ENTER command and any of the options mentioned above.

9.4 Place on  queue

LSR <FLIGHT> / <DATE> -Q / <QUEUE NBR>

Example :

 LSR4176/26APRAEP-Q202

Example:

LSR4176 / 26APRAEP-QMIA202 (queue different from own termial location)

9.5 Considerations

• When the default list is requested, the SSR availeble in the STANDARD LIST will not be included.
  (DOCS, DOCA, DOCO, CHLD, INFT, FOID, etc.), except SSR OTHS and CKIN.
  
  
• In the LSR list, the SSRs with status UC (Unable to confirm / Rejected) will not be included.
  
  
•  Category filters can be combined with Status filters: Ex .: LSR4420 / 20APR / CTOTHS / R
  
  
•  Only those SSRs associated with the flight itinerary and / or passengers will be displayed.
  
  
•  In the list display, differences may be noted depending on how the SSR was entered (associated or not to the itinerary and / or passenger).

Example:

Note that the first SSR has a slash before the text (because it is associated to the passenger but not to the itinerary), while the second SSR has a dot before the text (because the SSR is associated to the itinerary and the passenger).

When the status of the itinerary is different from HK (MM: subject to space, HL: waiting list, etc.) the SSR will remain HK (Confirmed) as long as it is not configured, by the  airline, to be rejected (UC).

Only  SSRs from itineraries that are not found will be considered to be displayed canceled in the list. canceled (UN, that the SSRs associated with itineraries with status: HK, KK, KL, TK, MM, HM and HL.

10. Error messages

CHECK ITIN

When you input a carrier code that does not match the carrier in the itinerary

CHECK REFERENCE ITIN / PAX

- If you want to associate an SSR to an INFANT passenger.

- When a single entry SSR for multiple paxs is requested

- If more than 1 service is requested when only one is allowed.

CHECK SSR - CARRIER CODE

When an SRR not configured in the JJSSR / KIU table is entered

SSR NOT CREATED - DUPLICATE

When an previously requested SSR is entered  for the same passenger.

SSR NOT CREATED - FREE TEXT IS MANDATORY

When an SSR is requested and no mandatory text is entered.

SSR NOT CREATED - TEXT TOO LONG, MAXIMUM PERMITTED 90 CHARACTERS

When a free text of more than 90 characters is entered into the SSR.

INVALID - FREE TEXT NOT ALLOWED

When a free text is entered in an SSR that does not allow it.

INVALID SSR CATEGORY LENGTH 3 OR 4 CHARACTERS ACCEPTED

When entering an SSR category with an amount greater or less than 3 or 4 characters in the SSR list(LSR)

INVALID ACTION CODE - ONLY STATUS NEEDED (NN) IS PERMITTED

When an SSR with status HK is requested when it is configured to be rejected in the JJSSR table.

INVALID - SSR NOT SUPPORTED BY CARRIER

When requesting an SSR that is configured to be rejected in the airline's JJSSR table.

INVALID - SEGMENT ASSOCIATION IS NOT PERMITTED

When a segment is associated to an SSR (/ S1) and it is not permitted.

INVALID - CARRIER CODE IS REQUIRED

When failing to enter the mandatory carrier code in the SSR application 

INVALID - ACTION CODE IS REQUIRED

When  failing to enter the mandatory action code (NN, HK) in the SSR application .

INVALID - QUANTITY OF SERVICES IS REQUIRED

When the amount of services requested is not indicated and the SSR request.

INVALID - ONLY ONE IS PERMITTED

When more than one service is requested for the same SSR when only 1 per passenger is permitted

- When several services are requested for more than one passenger. Example: 4VGML / NN4 / P1-2. In this case the correct input is: 4VGML / NN2 / P1 and 4VGML / NN2 / P2. The request must be made for a passenger at a time.

INVALID - THIS SSR DOES NOT SUPPORT UC STATUS

When you want to change an SSR to UC(rejected) that belongs to the list of Standard SSRs  (not configurable by the airline).

INVALID - MAXIMUM PERMITTED 9 PAX PER TRANSACTION

When an SSR is requested for more than 9 passengers, either using the option of association of the SSR to passengers (/ P1-10) or, if the option is used to request an SSR to the entire PNR and it has more than 9 passengers.

INVALID FORMAT - CHECK 4UMNR / HELP

When entering an incorrect format in the minor age  or some invalid character has been entered incorrectly. It is suggested to verify  the help command: 4UMNR / HELP

INVALID - DISPATCHES BETWEEN REQUIRED SERVICES AND AGES

When there is more than one UMNR in the command and only one age is entered or vice versa. Examples of incorrect entries:

4UMNR NN2 / UM08 Two requests and one age

4UMNR NN1 / UM08 / 12 One request and two ages

11. SSR - Inventory control

This functionality allows controlling the amount of special services per aircraft. The airline may set the limits for each SSR and then the system, based on the amount defined, will confirm them  according to whether the established limit has been reached or not.
This functionality is complemented with the control of Infants' SSR (INFT) and unaccompanied minors (UMNR) when issuing an itinerary. This functionality controls that, if has reached the maximum number of unaccompanied minors or children on a flight, it will not
allow the ticket issuance of such passenger.

11.1. JJSSR table configuration table

Those SSRs that have to be controlled by inventory must be configued in the.JJSSR  table  with status I (INVENTORY CONTROL)  The entry is as follows:

JJSSRI 

Example: JJSSRUMNRI

This configuration in the JJSSR will be displayed as follows:

11.2. KASAT table configuration

You must configure the KASAT table to set the maximum amount allowed for each SSR per aircraft. The limits established for each SSR can be added, deleted and visualized.

Add

To establish the maximum amount allowed for each SSR, the following command must be entered :

KASAT * <EQP> / SSR / ADD / <SSR> <AMOUNT> / <SSR> <AMOUNT>

Example: KASAT * 1 / SSR / ADD / UMNR5 / INFT3

In the previous example it was defined that aircraft number 1 would  accept up to 5 unaccompanied minors(UMNR) and 3 infants (INFT). Once this amount is reached, the SSR will be rejected with UC status.

Considerations:

• Up to 26 SSRs may be limited per aircraft
• The maximum amount allowed for each SSR is 99 (Example: / UMNR99)
• The SSR must exist in the JJSSR / KIU table in order to establish a limit

Error messages:

INVALID - SSR CONFIGURATION ALREADY EXISTS FOR THIS EQUIPMENT

When you are adding  an SSR configuration to an aircraft that has already assigned limits. In this case, the existing configuration must be deleted and the amounts re-entered maximum.

INVALID - MAXIMUM PERMITTED 26 SSR

When more than 10 SSRs are added for an aircraft.

CHECK SSR CODE

When you add an SSR that does not exist in the JJSSR / KIU table or its syntax is incorrect.

Delete

You can delete an SSR configuration, previously added for an equipment  with the following command:

KASAT*/SSR/DEL

Example: KASAT * 1 / SSR / DEL

When this entry is added, the system will delete all the previous information configured for the aircraft indicated in the command and will respond DONE confirming the deletion, or if the device indicated in the command did not have a previous configuration of SSR:

INVALID - SSR CONFIGURATION DOES NOT EXIST FOR THIS EQUIPMENT

Important: When you want to modify a configuration already added to an aircraft, you you must delete it and add  the maximum amounts again for each of the SSR with the ADD command.

Visualize 

In order to visualize the SSR configuration added to an aircraft with the following entry:

KASAT*/SSR

Example: KASAT*1/SSR

The system will display the information added to the aircraft indicated in the command:

The order of the SSR display is based on how they were added in the  command.

History

You can check the historical transaction the KASAT related to adds or deletions of limits on SSRs. The command that must be entered is the following:

KASAT*/H

Example: KASAT * 1 / H

System will display the different changes that were made to the aircraft indicated in the command and  will also inform the user, date and zulu time in which the change was made.

11.3. VSI (View SSR Inventory)

In order to visualize and control que amount of SSRs in each flight leg you must enter the following command:

VSI <FLIGHT> / <DATE>

Example: VSI4176 / 01AUG

Description:

Observations:

• If the date is not indicated,  system assumption is  the current date.

• If the airport is not indicated, the system will display the complete flight information
  
  
  
• Take into account that the TTL column counter counts both the services of the section and those of the segment.

Below is an example where the following SSRs have been requested and confirmed by segment and segment:

Flight: 4176

Route: EZE / LIM / CCS
SSR Leg          EZE / LIM: 1 UMNR (1 unaccompanied minor)
SSR Segment EZE / CCS: 1 UMNR (1 unaccompanied minor)

The  EZE to LIM leg,under the total column  2 unaccompanied minors are indicated because they both depart from  EZE airport; while the number 1 of the LIM to CCS leg corresponds to the passenger that starts his trip in EZE with destination CCS ,reason why it is accounted for in both legs.

Command options:

12. SSR - Ticketing Control 

A control may be applied for  ticketing of the following special services:

• UMNR: Unaccompanied minor
• INFT: Infants

If the following controls are activated in the JJETKT, the system will request that, in order to issue the ticket the SSRs should be with confirmed status (HK or KK).:

•  [ISR]INFT - SSR CONTROL 
• [USR]UMNR - SSR CONTROL

12.1. Infants

If the ISR indicator (INFT - SSR CONTROL) of the JJETKT is set to YES, the system will request that a confirmed  INFT SSR must be added in the reservation in order to issue the ticket for an infant passenger

If these two conditions are met, the system will allow the issuance of the infant ticket.

If you intend  to issue a ticket for an infant and the SSR INFT is not entered in the reservation, the system will respond to the following message: ISSUANCE NOT ALLOWED - SSR NOT CONFIRMED

The same message will be shown if the SSR was found but not confirmed (HK or KK).

The system will control that the last name  and first name added in the SSR match those added in the reservation. with the surname  and first name, otherwise it will not allow issuing the ticket.

Note: If the first name added in the SSR starts with the same letter  as the one in the reservation and then continues differently , the system will allow ticketing because the last and first name  match each other

Example: the system will allow the following ticket issuance:

First Name in reservation: 2.1GOMEZ / ANA * INFOA »NI43242

First Name in  SSR: 1 INFT XX HK1 AEPSLA4176Y20AUG-1GOMEZ / A.GOMEZ / ANA MARIA

Although the first name added in the SSR (ANA MARIA) is different from the one in the reservation (ANA), when matching the last and first names ticketing will be allowed.

To find out  the entry format of the infant's data in the SSR, you must enter:

4INFT / HELP and the system will respond with the following information:

4INFT / <INF SURNAME> / <INF NAME> <DATE OF BIRTH>

Example: 4INFT / LOPEZ / CAMILA 20SEP13

This option is also valid: SRINFT / HELP

12.2. Unaccompanied minors

 In order to book and then issue a ticket for an unaccompanied minor passenger in case the USR indicator (UMNR - SSR CONTROL) in the JJETKT is set to  YES, it will require a confirmed UMNR  SSR.The system will not issue the minors tickets until these conditions are met. 

If the system detects that a reservation has of one or more minors, without any accompanying adult passenger  it will require to add an SSR UMNR  before recording the data . If there were one or more unaccompanied minors in the reservation and when attempting to record the data (E or ER) without having entered the SSR UMNR, the system will respond with the following message:

INVALID - ENTER SSR UMNR IN ORDER TO SAVE PNR (4UMNR / HELP)

Once the SSR UMNR has been added in the booking and, as long as it is found with HK status, the ticket for the passenger can be issued. In order to find out  the entry data format for the unaccompanied minor in the SSR, enter:  4UMNR / HELP and the system will respond with the following information:

4UMNR / UM <AGE> {/ <AGE>}

Example 1 Unaccompanied minor: 4UMNR / UM10

Example 2 Unaccompanied minors: 4UMNR / UM10 / 12

The option is also valid: SRUMNR / HELP

SSR Informative lists 

There are help lists that provide us with more information about the SSR, informing which are the space services that each airline offers and its status. The different help lists are detailed below

General information List

This list provide us with information about all the special service codes that exist in Kiu,specifying  the category to which each service belongs, the SSR code and its name.

The command is:

4HELP

The entry is also valid for the SR indicator 

Example:

4HELP OR SRHELP

Information list by airline

This list provides information about the special services offered by a particular airline.  SSR codes,status and  description that the system  will return at the time of requesting the SSR.

The command is:

4HELP <airline code>

The entry is also valid for the SR indicator. This command has the following extensions:

Filter by SSR and airline

You can request this list by specific airline and SSR. It will detail the information about the requested SSR, describing the type of SSR, its status and description

The command is:

4HELP <airline code> / <SSR code>

Example:

4HELPXX/WCHR

 Filter by airline and status

You can request this list by airline and SSR status. It will provide us with the information of all the SSRs that the specific airline offers with the status indicated in the command.

The 4 different statuses are:

• HK: Confirmed
• UC: Unable to confirm
• IC: Inventory control. These special services have a limited space on the flight
• PN: Pending. The request is pending confirmation by the airline

4HELP <airline code> / <status code>

Example:

4HELPXX / HK

Confirmed SSR of XX airline will be displayed.

General information List

This list will provide us with more detailed information about a particular SSR.

The command is:

4HELP / <SSR code> *

Example:

4HELP/WCHR*