General information

Emulator information display 

This command functionality is to display your device or terminal features.With this command you will display the following information. Device ID, city and airline,displayed window,assigned user and work duty,local time ,UTC. The device has up to 3 windows or screens that are work areas which can be used independently one or the another allowing the user to sign in to the necessary ones and perform different duties in the system without ignoring or modifying what is done on the other work areas. 

Device Emulator description

The device emulator is the pseudo city that identifies an office and its terminal.

Description

Sign in/Log in

Your Signature or User ID is your identification to KIU System and it also controls what you can or cannot perform in the system. You also need to type a password which consists of 7 to 8 alphanumeric characters .

Description

System prompts to sign into the system with your User ID and password in a sign in mask.

System Response

Current Password:******* ID: 010000
Duty Code . New Password: *********

You must type your password in the sign in mask 

If you wish to change your password you type your personal ID,then your current password the you type ENTER then you hit TAB until New Password box you type the new password and hit Enter.

When you sign into the system you access with the highest Duty Code.If you need to change to another duty code you have to tab and type the desired one in the duty code box.

System Response

 1) After 5 fail attempts to sign into the system you password gets blocked.

 2) After 10 fail attempts to sign into the system your terminal gets blocked.

 3) You must change you Password every 165 day.

 4) One week before the deadline you will get a prompt to change your password. Once the password expires you will need to change it as described above-

 5) You cannot reuse you last password. 

Screen Clear 

 In order to clear you screen  you can type CLS command or by hitting CONTROL+BACKSPACE without losing any information previously entered.The cursor is returned to the upper left side corner of the screen

Time display and calculations

Display local work area time where agent is assigned.  

T*

Response: 

AEP: 15 JUN 2018 11:21:07

Display local time in the specified city (eg. JNB)

T*JNB

Response: 

JNB: 15 JUN 2018 16:21:39 [ZA]

Display GMT or Zulu time

 T*GMT

Response:

 GMT TIME: 30 JUN 2018 15:28:26 

GMT to local time conversion 

 T*AEP/1200

Response: 

GMT TIME FOR AEP/1200: 30 JUN 2004 15:00:00

Time difference between a pair of cities

 T*ET/BUE/LIM

Response:

TIME DIFFERENCE BETWEEN BUE/LIM (hh:mm): 02:00

Calculate distance between two cities in miles.

 T*DM/BUE/LIM

Response: 

 1954 MILE

Calculate distance between two cities in air kilometers

 T*DK/BUE/LIM

Response: 

3145 KM

Calculate a specified date from a date.

 TØ17JUL+5

Response: 

DATE: 22JUL2018

Calculate the amount of days between two dates.

 TØ17JUL-20AUG

Response: 

DAYS: 34

Currency Conversion information

Currency Conversion Command

CU*CUR

System Response

Display a list of countries currencies with their corresponding ISO alpha  and numeric code  and country name.

CU*ARS

BSR 12SEP2017 => USD 1 = ARS 17.40000

CU*ARS100/USD

CU*ARS100/USD

Specific amount conversion from one currency to another.

ARS 100.00 = USD 5.75 -- BSR 12SEP

CU*ARGENTINA

CURRENCY FOR ARGENTINA : ARS

BSR 12SEP => USD 1 = ARS 17.4

 Encoding/Decoding

You can encode or decode airports,cities,travel agencies,countries and other vendors active in the system.

Cities and Airports    

Decoding

Display the decoding of airport or city names.

DAC< city or airport code>

W/*<city or airport code>

Example;

DACHRE
HRE , HARARE INTERNATIONAL , HARARE, ZIMBABWE [HARARE ]

W/*JFK
JFK , JOHN F KENNEDY INTL , NEW YORK, NEW YORK [NEW YORK ]

Encoding

DAN<city or airport name>

W/-CC<city name>

W/-AP<airport name>

DANMOMBASAExample; 

MBA , MOMBASA , MOMBASA, KENYA

W/-CCMONTERREY
MOY , MONTERREY , MONTERREY, CO
MTY , GEN MARIANO ESCOBEDO , MONTERREY, MX

W/-APEZEIZA
EZE , MINISTRO PISTARINI , EZEIZA, BUENOS AIRES, AR

Airlines

There are three ways to decode/encode an airline.

1) By Airline code 

W/-AL

DNA

Example;

 W/-ALPU

AIRLINE NAME: PLUS ULTRA LINEAS AEREAS S.A.

IATA CODE: PU CONTROLLED DUPLICATE: N OACI CODE: 
ACCOUNTING CODE: 663
AIRLINE CATEGORY: SCHEDULED PASSENGER/CARGO CARRIER

CONTACT INFO: +34 91 142 0880
AIRLINE WEBSITE: http://www.plusultra.com
KIU AVAILABILITY: YES

 DNAZ8

AIRLINE NAME: AMASZONAS S.A.

IATA CODE: Z8 CONTROLLED DUPLICATE: Y OACI CODE: AZN
ACCOUNTING CODE: 464
AIRLINE CATEGORY: SCHEDULED PASSENGER/CARGO CARRIER

CONTACT INFO: 
AIRLINE WEBSITE: http://www.amaszonas.com
KIU AVAILABILITY: YES

2) By  airline accounting code number  

DNA<accounting code>

W/-AL<accounting code>

Example;

DNA461
AIRLINE NAME: WIND ROSE AVIATION COMPANY

IATA CODE: 7W CONTROLLED DUPLICATE: N OACI CODE: WRC
ACCOUNTING CODE: 461
AIRLINE CATEGORY: SCHEDULED PASSENGER/CARGO CARRIER

CONTACT INFO: 
AIRLINE WEBSITE: http://www.windrose.aero

W/-AL464
AIRLINE NAME: AMASZONAS S.A.

IATA CODE: Z8 CONTROLLED DUPLICATE: Y OACI CODE: AZN
ACCOUNTING CODE: 464
AIRLINE CATEGORY: SCHEDULED PASSENGER/CARGO CARRIER

CONTACT INFO: 
AIRLINE WEBSITE: http://www.amaszonas.com
KIU AVAILABILITY: YES

3) By two-character alphanumeric IATA code

DNA<IATA code>

W/-AL<IATAcode>

Example

DNAPU
AIRLINE NAME: PLUS ULTRA LINEAS AEREAS S.A.

IATA CODE: PU CONTROLLED DUPLICATE: N OACI CODE: 
ACCOUNTING CODE: 663
AIRLINE CATEGORY: SCHEDULED PASSENGER/CARGO CARRIER

CONTACT INFO: +34 91 142 0880
AIRLINE WEBSITE: http://www.plusultra.com
KIU AVAILABILITY: YES

W/*9R
AIRLINE NAME: SERVICIO AEREO A TERRITORIOS NACIONALES 'SATENA

IATA CODE: 9R CONTROLLED DUPLICATE: Y OACI CODE: NSE
ACCOUNTING CODE: 019
AIRLINE CATEGORY: SCHEDULED PASSENGER CARRIER

CONTACT INFO: 
AIRLINE WEBSITE: http://www.satena.com

4) By ICAO code

DNA* ICAO code

DNA*AALExample;

AIRLINE NAME: AMERICAN AIRLINES

IATA CODE: AA CONTROLLED DUPLICATE: N OACI CODE: AAL
ACCOUNTING CODE: 001
AIRLINE CATEGORY: SCHEDULED PASSENGER/CARGO CARRIER

CONTACT INFO: 800-433-7300
AIRLINE WEBSITE: http://www.aa.com

Tour Operators or Travel Agencies

 There are also four ways to encode/decode tour operators o travel agencies.

Code the travel agency or tour operator,name with at least with 3 characters and in case several matches are found all possible ones will be displayed with address,location,telephone number,office number,etc.

1) Display by Travel agency name

DNO< Travel agency name>

W/-OF<Travel agency name>

Example;

DNOLUCHO TRAVEL

LUCHO TRAVEL, AV.SANTE FE 485, CAPITAL FEDERAL, BUENOS AIRES, AR

TE/FAX:  011 4878-1153/54                        OFFICE:BUEA7760

MAIL INFO: SOPORTE@LUCHOTRAVEL.COM

ISSUE CODE: AR-01111-0

W/-OFTUCAN

PANAMA TUCAN TRAVEL, DORADO ED PH DORAL pb, PANAMA, PANAMA, PA

TE/FAX: 236-0551                                OFFICE:PTYK3660

MAIL INFO: INFO@TUCANTRAVEL.COM

ISSUE CODE: PA-19999-0

2) Display by Travel agency office ID

DNO<office ID or office code>

W/-OF<office ID or office code>

Example:

DNOLPAK7540

LANZEXPRESS, PZA. DE FARRAY, 2, LAS PALMAS DE GRAN CANARIA, LAS PALMAS, ES

TE/FAX: 928226752                                         OFFICE:LPAK7540

W/-OFMADI1130

PARNOVA TRAVEL SA (78-27472-2), GRAL PARDINAS 81, MADRID, MADRID, ES

TE/FAX: 915628090                                         OFFICE:MADI1130

3) Display By agency IATA number

Code Travel agencies by its 8-character IATA number

DNO<Travel agency IATA code>

W/-OF<Travel agency IATA code>

Example

DNO91-05049-2

TUCANO REP. (91-05049-2), JR.MICHIGAN 845 RINCONADA DEL LAGO, LA MOLINA, LIMA, PE

TE/FAX: 4791900                                  OFFICE:LIMF3000

MAIL INFO: RESERVAS@TUCANOPERU.COM

W/-OF55-97074-0

CARLSON WAGONLIT-BRISTOL  MYERS SQUIBB (55-97074-0), MAIPÚ 1300. PISO 18 Y 17, CAPITAL FEDERAL, CAPITAL FEDERAL, AR

TE/FAX: 5411 5555-2188                                    OFFICE:BUEA6560

MAIL INFO: BDRIGANI@CARLSONWAGONLIT.COM.AR

4) Display by agency data.

DNO

W/-OF

DNO

VENTAS AEROPARQUE, PELLEGRINI 676, CAP.FEDERAL, CAP.FEDERAL, AR

TE/FAX: +99 99 999-9999                          OFFICE:AEP00XX4

MAIL INFO: SOPORTE@KIUSYS.COM

ISSUE CODE: AR-00001-0

W/-OF

VENTAS AEROPARQUE, PELLEGRINI 676, CAP.FEDERAL, CAP.FEDERAL, AR

TE/FAX: +99 99 999-9999                          OFFICE:AEP00XX4

MAIL INFO: SOPORTE@KIUSYS.COM

ISSUE CODE: AR-00001-0

Change command

Change command is configured in the TAB key.It is also identified in the system as [ square brackets.Such command will be used to modify parameters which are described in KIU RESERVATIONS MANUAL.

It can be changed to another key that does not interfere with  KIU RES usage, so as to type this key to have ø key in KIU RES.

In order to have this change key changed in KIU you have to go to KIU RES to tool, options and then applications.

In application  look or Key for Change and change any key that you will not use for KIU.

Test Mode

TEST mode allows you to work in the form of a test, emulating the database recorded in the system, without altering it in the REAL mode.Once signed in TEST, all commands that are executed will be on a virtual basis.

The command to sign in the TEST MODE command is as follows:

øøTEST o øøTSTS or øøTS

When you execute this command, the system opens a TEST window

To exit the TEST MODE, the command is:

øøEND o øøRES o øøLIVE

To view which Mode you are working in, the command is:

øø

The test mode is active while the device is active. When you close the device, the test  mode is also closed.

Aeronautical Alphabet

Check the complete aeronautical alphabet.

INA*

Check a specific letter

INA*CLASS/S

Example

INA*CLASS/S
CLASS/S= ( CHARLIE LIMA ALPHA SIERRA SIERRA * SIERRA )

check reservation locator

I

INA*reservation locator

1.Display PNR on screen

INA*
LTOGCA= ( LIMA TANGO OSCAR GOLF CHARLIE ALPHA )

RP/AEP00XX4 - LINEAS AEREAS XX
1.1LOPEZ/A »PP90909090
NO ITIN
TKT/TIME LIMIT
1 TX AEP 0251/18SEP-MON
CONTACTS
1-BUE H
RECEIVED FROM - PAX
AEP.KIUHELPPC 0541/18SEP17 *LTOGCA -H~006LTOGCA

2. INA*LTGCA

INA* reservation locator.

INA*VXWHED VXWHED= ( VICTOR X-RAY WHISKEY HOTEL ECHO DELTA )

Terminal Configuration 

In this module the different features and  configuration of KIU application will be described:

KIU Toolbar and screen 

KIU screen  is organized as follows:

1. Upper Toolbar :     Application configuration 

2. Main Screen:        Work area

3. Bottom Toolbar :  Terminal data is displayed

Below is a detailed description of how to configure and work in each of the areas that make up the KIU work screen.

Upper Toolbar Menu

In the top menu of the KIU system you can find the following icons from left to right:

 Allows to reactivate the work screen when it is deactivated

Displays the last 30 commands made. They can also be retrieved using ALT and the arrows up or down the keyboard. Clicking on one of the commands in the list  can repeat the same on the screen. Clicking on the icon directly executes again the last command made.

Interactive Calendar

Interactive Calculator

Activates KIU Sense

Activates flight availability graphical search

Activates KIU sense which helps the cryptic terminal with a graphical help.

Displays functional keys configured in the system.

Displays active work areas in both production and test environment.

Displays general screen configuration and allows to save it as a file.Pressing the disc icon a pop up will open this file name so you will be able to work with the preexistent configuration.

Opens  My PNRs option. The same is a folder like queues that allows to save and manage PNR or lists outside the work areas independently.

My PNRs

This product allows you to manage and save passenger lists or PNRS in an independently from  work areas and the local screen level , which means that it is only recorded on the screen where it is used.
From the work areas you can send as many listings as PNRS to the My PNRs screen.
The way to do it with a list of passengers is as follows: LD4420 / 31JUL-C
-C  List Command is indicated and at the end.

Positive answer is OK.

You can also check if the list was correctly placed in the folder.

Once the list  is saved and the folder created with the corresponding PNRS you will be able to manage these pnrs by right clicking the mouse on the reservation code where the following options will appear:

•  Synchronize
•  Modify Remark
•  Delete Remark
•  Retrieve PNR
•  See PNR
•  Print PNR
•  Move To
•  Copy To
•  Delete Item
•  Create Folder
•  Expand All
•  Contract All

All these options allow to manage the PNRS sent

At the same time you can send PNRS individually by hovering over the reservation code and  right clicking on the option"Send to My PNRs "and the chosen folder.

You can also manage the folders. By right clicking on the folder you can manage them in the following way:

• Synchronize Folder
• Create Folder
•  Rename Folder
• Clear Folder 
• Delete Folder 
• Expand All 
• Contract All 
•  Modify comment

Below are the following options that allow you to configure the My PNRs product.

Options to configure work areas

This functionality allows you to configure different client options. To access the configuration screen, you must access the device from:

Main

• Edit
• View
• Tools
• Areas
• Help

Main

This option enables  the user to perform the following functions:

• New Area: opens a new work area. Up to 3 areas can be opened.
• Close Area: closes the active work area.
• Export to: allows you to export the information from the active work area to a file.
• Exit: close the application

Edit
This option enables the user to undo last changes, copy, cut, delete and select a whole text on the screen.

View

This option enables the user to define the bars of the top menu that has to be displayed on the screen.

• Tool Bar: icon bar
• Personal Configuration Bar: custom configuration
• Multiple Help Windows: allows you to open several auxiliary windows on the screen.

Areas

 This option enable the user to configure how to visualize work areas.

Tools

From this option you can perform the following configuration functions:

• Reconnect 
• Function Keys
• Printer Config 
• Options
• Others 

Next,you can see the details of functionalities contained in each of them.

Reconnect

It allows to reconnect the system when it turns into disconnected state (lighter screen color).

Function Keys

This option allows you to predefine functional keys

System has 24 functional keys that can be configured by selecting the SETUP option of this option. When performing this action the system will display the following screen:

Once  you have configured the functional keys with the desired commands, Save File. These will  be saved in the terminal and each time it is opened you can use the stored functional keys or using the function keys of the keyboard.

From this window you can also create customized buttons with the functionality that the user chooses. You can add the icons that the user wants to associate with each button. You can configure up to 3 buttons.

Printer Config

This functionality allows you to configure the printers. When selecting this option, the following screen will be displayed:

This screen has three printers available to configure:
1. Local Printer
2. SITA Printer (only for airlines and on request)
3. Boarding Printer (only for airlines)

Local Printer

From this option, the printer can be configured  in order to print the voucher receipts and all the commands that are sent to print from the KIU screen.
You must select the printer and the fields must be completed; size, amount of copies, paper size, direction of the page and maximun columns for vertical.
This option works using Windows drivers unless indicated in Print in Printer Port.
The Print in Printer Port option should only be selected if the printer is of the Point Matrix type and is connected to the LPT1 port.
Once the data has been entered, click on the OK button to take the configuration data.

Options

This functionality enables to configure several points of the system's visualization. Modified options must be saved with the OK button or ignored with the Cancel button.The module has different tabs, which are described below:

"General" tab
This window has two buttons: Edit (which configures the area options of the areas) and Application (which configures program options).

"Editor"

Description:

1) Allow Command Help 

This option displays a help menu with the necessary items to perform a command.
The menu displayed shows the available commands taking into account the "Duty" with which the last user entered.
This help is only available after signing in the system (Login), currently only used for CRC and Schedule Change entries

2) Allow KIU SENSE 

It enables the use of KIU SENSE assistant, which modifies the color of the active PNR, allowing it to make interactive changes with that assistant.

3) Show in screen and print the commands with Ctrl + Enter (Show on screen and print the commands with Ctrl + Enter)

This option allows  to display on the screen and send the system response to a printer  at the same time.

Example:

4) Ask for file name when exporting with Alt + Enter (Request file name when exporting with Alt + Enter)

This options allows to modify a file name to save when exporting any excel or other file type. When performing this command a pop up will prompt in order to change the name.

System response is the selected name.

Example:

DONE-FILEC:\DOCUMENTSANDSETTINGS\ADMINISTRATOR\MYDOCUMENTS\EXPORT.TXT

5) Clear area after each entry

With this option, after each Enter, the system clears the screen displaying the command and the response from line 1 of the work area.

6) Do not to clear line to the right of the cursor when pressing Enter

This option allows, when you overwrite a command and press enter it in the middle of the line the cursor goes to the end and does not clear the rest from the cursor position to the right.

7) Initiate  EASY KIU automatically 
This option activates the EASY KIU graphic wizard each time the terminal is connected.

8) Show preview of the itinerary of passenger (Show preview of passenger itinerary)

This option allows, when  printing an electronic ticket receipt, to display a passenger itinerary preview on the screen before sending it to the printer.
This option does not have to be selected if the printer does not support document preview (dot matrix).

9) Maximum amount of lines in screen 

This option sets  the limit of lines that each work area can contain. When this limit is exceeded, the system clears the screen and the cursor returns to the first line. In this example, if a command displays more than 1000 lines, the system displays them all  but when performing the following command  the screen  will be clear and  cursor start from line 1.

10) Print itinerary in text mode (Print the itinerary in text format)

This option allows you to print the ticket receipt  in text format as a txt file.

In the same General tab, but in the Application option, you can configure the following:

1. Language (Language)

This option allows choosing the system areas default language when they are created.

2. Hour Format (Time Format)

This option allows you to choose the system areas default time format when they are created.

3. Key for Change (Key for Change)

These options allow you to configure the "Change" key (ø, used to make item changes) and "End of Item" (¶, which is used to perform the multi-entry).

4. Activate Beep (Activate Beep)

This option activates a sound each time the system returns an error.

5. Save personal configuration to exit / Personal Configuration - Options (Record personal configuration when exiting / Personal Configuration - Options)

These options indicate the different possibilities of saving the system configuration when closing the application. The saved changes will be used the next time the system.

"Fonts" tab

This screen allows you to specify the fonts type and size that the system will use to type the commands and some responses (Some responses have a default format).
You can also specify different colors and formats (B [bold]: bold, I [italic]: italic) for each of the different response types..

Default Values button restores the original options of the system.

"Screen Save" tab

This screen allows you to activate or deactivate the system's screen saver.

"Communications" tab

This screen allows you to configure the Gateway IP address to which the application will connect. They are added or removed according to the criteria and the connection can be tested before fixing it.

Main Screen

In this section of the screen is where you enter the different commands to work in the system. The way of working on this screen is described in each of the modules that make up KIU.

Bottom Toolbar

Description:

INS: indicates the typing  mode (INS: insert or SOB: overwrites the text)

The keyboard symbol indicates whether the screen is active or not. If a red X is present  it means that system is not available. In this case you have to check connectivity or wait a few seconds since the system may be processing information.

R: 1 C: 1 indicates the cursor position on the screen (row and column).

EN: indicates the language in which the system will respond to the commands entered. The options can be EN (English) or ES (Spanish). To change from one language to another, double click on the icon or, use the right mouse button.

H24: it indicates the format in which the flight schedules  will be visualized when verifying  availability. The options can be in 24-hour format (H24) or in AM and PM (H12). To change from one format to another, double click on the icon or use the right mouse button

BUE00XX000: is the terminal  installed on the pc.

Reservations

This module describes how to work on a flight reservation in KIU. The main functions are the following:

• Create
• Modify
• Cancel
• Price
• Passenger lists
• Fare rules
• Messages

PNR (Passenger Name Record)

A PNR is an electronic record which consists of the passenger’s travel information. There are some mandatory fields and some optional fields required to create the PNR and obtain the record locator.

Records locators are unique and can be retrieved at any time.

There are individual PNRs (maximum of 9 passengers) and groups PNRs (minimum of 10 passengers).

The system stores a total of 99 passengers in a PNR, including adults, minors and infants, whether an individual or group PNR.

PNR mandatory fields are:

• Passenger Name
• Itinerary
• Contact Information
• Ticket Number/Time Limit
• Received From
• End Transaction

PNR description

PNR display screen:

 RP/BUE00XX7 - LINEAS AEREAS XX
 1.1CAMPACHO/SEBASTIAN
 2.1VERTENA/DAMIAN
 3.1CAMORALEJO/ERNESTO
 1 XX4500N   22JUL JU AEPCOR HK3  08:00 09:00
 2 XX4444Y   23JUL VI CORAEP HK3  13:00 14:05
TKT/TIME LIMIT
 1.TL BUE 1800/10JUL-SAT
CONTACTS
  1-BUE 5455 7878
  2-COR  0351 46731213
  3- MAILTO:CAMPACHO@HOTMAIL.COM
REMARKS
  1-CHEQUEAR DOCUMENTACION AL EMBARCAR
  2-PASAJERO VIP*/P2
RECEIVED FROM - JOSE
BUE.BUEXX-MM 1909/29JUN04   *PLRKZB

Description:

RP/BUE00XX7 - LINEAS AEREAS XX

PNR responsible -   PNR creator

1.1CAMPACHO/SEBASTIAN
2.1VERTENA/DAMIAN
3.1CAMORALEJO/ERNESTO

1 XX4500N   22JUL JU AEPCOR HK3  08:00 09:00
2 XX4444Y   23JUL VI CORAEP HK3  13:00 14:05

TKT/TIME LIMIT
 1. TL BUE 1800/10JUL-SAT

CONTACTS
 1-BUE 5455 7878
 2-COR 0351 46731213
 3- MAILTO:CAMPACHO@HOTMAIL.COM

REMARKS
  1-CHEQUEAR DOCUMENTACION AL EMBARCAR
  2-PASAJERO VIP*/P2

Remark field

RECEIVED FROM - JOSE

BUE.BUEXX-MM 1909/29JUN04   *PLRKZB

PNR creator sign - date and time - record locator

PNR creation

Availability

The availability request format displays the list of flights available from the requested date to 6 am of the following day, in ascending order by departure time.

The format is the following:

102JUNAEPCOR0900

1COR

• the departure date is the date on which the request is made
• the city of origin is the city from where the request is made
• the time is the present time where the request is made

Response:

** KIU® AVAILABILITY ** TO COR/CORDOBA, ARGENTINA      WED 02JUN04 H0400   1D
 
  1 XX4512 Y9 B9 HR K9 M9 N9 OR AEP3A COR C 04:00   05:00      0 DC9 234   1:00
            T9 GR
  2  XX4628 Y9 B9                AEP   COR   04:00   05:05      0 DC9 D     1:05
  3  XX4500 Y9 B9 HR N9          AEP   COR   08:00   09:00      0 DC9 D     1:00
  4  XX4556 Y9 N9 M9 B9          AEP   COR   10:00   11:00      1 DC9 D     1:00
  5  XX4514 Y9 B9                AEP   COR   12:00   14:45      1 DC9 X7    1:05
* 4 MORE FLT [XX]

Description:

First line display description (availability request):

1 XX4512 Y9 B9 HR K9 M9 N9 OR AEP3A COR C 04:00   05:00      0 DC9 234   1:00 

An availability request displays up to 6 flights. If more flights are available the system will show:

* 4 MORE FLT [XX]

The system response indicates that there are 4 more flights on the requested date to be displayed operated by XX carrier. In order to visualize them, the following format must be used:

1*

** KIU® AVAILABILITY ** TO COR/CORDOBA, ARGENTINA      WED 02JUN04 H0400   1D
  6  XX4520 Y9 B9                AEP   COR   14:00   16:45      1 DC9 D     2:45
  7  XX4432 Y9 B9 HR             AEP   COR   22:40   23:40      0 DC9 D     1:00
  8  XX4512 Y9 B9 HR K9 M9 N9 OR AEP   COR   04:00+1 05:00+1    0 DC9 234   1:00
            T9 GR
  9  XX4628 Y9 B9                AEP   COR   04:00+1 05:05+1    0 DC9 D     1:05
* MORE

This response shows operating flights from item 6 to 9. Flights on items 8 and 9 are operating on the following day as shown by +1 indicator placed after the departure or arrival time.

  9  XX4628 Y9 B9            AEP   COR   04:00+1 05:05+1    0 DC9 D     1:05

At the end of the response, the system displays the following message:

* MORE

This message indicates that there are more flights available operated by other airlines. The same format may be used to continue with the search:

 1*

** KIU® AVAILABILITY ** TO COR/CORDOBA, ARGENTINA      WED 02JUN04 H0400   1D
  1  A46594 Y9 B9                AEP   COR   10:00   11:15      0 737 D     1:15
  2  A46670 Y9 B9                AEP   COR   11:00   14:20      1 737 D     3:20
  3  A46668 Y9 B9                AEP   COR   12:00   14:00      1 737 D     2:00
  4  A46588 Y9 B9 H9 K9 N9 M9 T9 AEP   COR   13:15   14:30      0 737 X6    1:15
            X9 W9 Q9
   #EMBARCA POR PUERTA 12
 
*NO MORE

The system response displays flights operated by A4 carrier. The message EMBARCA POR PUERTA 12 (BOARDING GATE 12) appears below item 4 as a comment, which was introduced when the flight was created.  

At the end of the response, the system displays the following message:

*NO MORE

This message indicates that there are no more flights available.

Options:

The search can be done from an availability request using previous or subsequent days. The formats are the following:

1R20JAN

1R+2

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Availability request including connection flights

Connection flights

If there is no space available on direct flights, the system displays segments including connection flights. For example:

120SEPBUERGA

** KIU® AVAILABILITY ** TO RGA/RIO GRANDE, AR          TUE 20SEP05 H0000   4D
   1  5U 752 P9 S9 Q9 J9 R9 E9 F9 AEP   RGL   08:00   11:55      1 F28 2     3:55
  ->  5U 954 P9 M9 S9 Q9 J9 R9 E9 RGL   RGA   15:00   16:10      0 TWO 2     1:10 > 8:10
             F9
   2  5U 752 P9 S9 Q9 J9 R9 E9 F9 AEP   RGL   08:00   11:55      1 F28 2     3:55
  ->  5U 952 P9 S9 Q9 M9 E9 J9 R9 RGL   RGA   16:00   17:10      0 TWO 25    1:10 > 9:10
             F9

The connection flights are shown on the same item.

Item 1 shows flight 752 from AEP to RGL and, on the next line, -> indicates the connection with flight 954 from RGL to RGA. Both flights are followed by the departure and arrival time, the number of connections, the aircraft equipment, the operating days and the duration of the flight.  

> 8:10 shows total flight time considering flight duration and connecting time.

How to book connection flights:

In order to book a connection flight from an availability request, as shown in the previous example, there are two ways:

• Same booking class:

02P1

1    5U 752 P  20SEP TU AEPRGL SS2  08:00   11:55      1   F28
2    5U 954 P  20SEP TU RGLRGA SS2  15:00   16:10      0   TWO

The system books the two segments on the same booking class. 1 and 2 indicate the item number. In order to crate the PNR, the rest of the mandatory fields must be created.

• Different booking class:

02PS1

  1    5U 752 P  20SEP TU AEPRGL SS2  08:00   11:55      1   F28
  2    5U 954 S  20SEP TU RGLRGA SS2  15:00   16:10      0   TWO

The system books each segment on the requested booking class.

Error response:

In the event of requesting a booking class which is not available on any flight, the system shows:

01Y1
INVALID CLASS

In the event of requesting a booking class which is not available on one of the flights, the system shows:

01PY1
  1    5U 752 P  20SEP TU AEPRGL SS1  08:00   11:55      1   F28
INVALID CLASS

When the desired booking class is available on a flight, the system books the segment. However, when the desired booking class is not available, the system responds INVALID CLASS, and does not book the segment.

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Availability by airline

Flights can be requested by carrier. The format to request availability for a flight is followed by /A and the airline two letter code, as follows:

 110OCTBUEGOG/AXX

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Itinerary

Direct segment sell

Space Request:

In order to use the direct segment sell, the flight number, the booking class, the date and the routing are required. The format is the following:

 0XX4520Y20JUNAEPCORNN1

 1    XX4520 Y  20JUN SU AEPCOR SS1 14:00   16:45      1   DC9

Description:

In the event of requiring confirmed spaces (NN) and the flight being full, if the waiting list is open the system responds:

1 XX4520 Y 08JUN TU AEPCOR LL1 14:00 16:45 1 DC9 ** NOT AVAIL, SEGMENT IN WAIT LIST

The required segment will be booked as LL (waitlisted status) and followed by a message indicating that the flight is placed on the waiting list. 

There is a possibility that the system books the flight as HM (required status) when the booking class is configured as required or when the spaces requested exceed the number of places for groups PNRs.

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Waiting list request

In order to request a waiting list for a specific flight, the format is the following:

0XX4520Y08JUNAEPCORLL1

System response:

  1   XX4520 Y  08JUN TU AEPCOR LL1 14:00   16:45      1   DC9

The only difference between this format and the format to request a confirmed flight is the flight status code. In this case, the status code is LL.   

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Standby list request

In order to request a standby list for a specific flight, the format is the following:

0XX4520Y08JUNAEPCORMM1

  1   XX4520 Y  08JUN TU AEPCOR MM1 14:00   16:45      1   DC9

The only difference between this format and the format used to request a confirmed flight is the flight status code. In this case, the status code is MM.

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Sell from availability

In order to book a flight from an availability request, an availability request for a specific date and routing must be made. The format is the following:

01Y2

  1    XX4520 Y  20JUN SU AEPCOR SS1 14:00   16:45      1   DC9

The response is the same as the direct segment request response. Thus, in the event of requiring confirmed spaces (NN) and the flight being full, if the waiting list is open the system response  will also be the same.

01Y1LL

Insert segment sold and unknown arrival segment

When several segments are booked on a PNR, the system orders them chronologically. In the event of adding more segments, the system inserts them and places an asterisk after the item number.

For example:

PNR showing a segment booked for 8JUN:

NO NAMES
 1 XX4520B    8JUN TU AEPCOR LL2  14:00 16:45
NO PHONE

A new segment is then requested for 6JUN:

 1*   XX4512 B  06JUN SU AEPCOR SS2 04:00   05:00      0   DC9

The system reorders the segments and places the segment for June, 6th first and adds and asterisk after the item number:  

NO NAMES
 1 XX4512B    6JUN SU AEPCOR SS2  04:00 05:00
 *** ARNK ***
 2 XX4520B    8JUN TU AEPCOR LL2  14:00 16:45
 NO PHONE

The message *** ARNK ***, inserted by the system automatically, indicates a discontinuity between the arrival and departure time on segments 1 and 2. In the event of adding a new segment for June, 7th, the system shows the following:

  2*   XX4500 K  07JUN MO AEPCOR SS2 08:00   09:00      0   DC9

The system places the new segment on item 2, between the existing segments:

NO NAMES
 1 XX4512B    6JUN SU AEPCOR SS2  04:00 05:00
 *** ARNK ***
 2 XX4500K    7JUN MO AEPCOR SS2  08:00 09:00
 *** ARNK ***
 3 XX4520B    8JUN TU AEPCOR LL2  14:00 16:45
 NO PHONE

In addition, in order to sell a segment the command 0 (cero) can be replaced by SS.

Segment status codes in the itinerary

Status codes indicate the itinerary segments status on the PNR. There are three types of status: action code, status code and reply code.

Action code

Status used to sell a segment:

Status used by the system to reflect the current segment status:

Status used by airlines to advice that segments has changed.

A message is sent to the PNR and, almost every time, the message is sent to the queues and is highlighted on the PNR.

Once reply codes are found, they must be changed to status codes (HK o HL):

In order to change a segment from reply code to status code the format is the following:

For example:

RP/BUE00XX7 - LINEAS AEREAS XX
 1.1LLENOS/S
 2.1LLENOS/D
 1 XX4144Y   25FEB MI TUCAEP KL2  20:00 21:30

 .1HK

System response:

1. KL => HK

Several status changes can be done at the same time, the format is the following:

.1HK.2KK.3HL

Change several reply status codes to HK simultaneously

In order to perform this action, the user must be signed in Duty 2.

This format changes, in only one transaction, all the TK, KL, KK status on the PNR to HK status, and at the same time cancel all the UN segments.

The format is the following:

.HKALL

For example:

RP/AEP00XX4 - LINEAS AEREAS XX
 1.C/10-10/GRP GRUPO AGENCIA
 1  XX4112Y 08JUL WE AEPSLA UN10 1900 2100
 2  XX4176Y 08JUL WE AEPSLA TK10 2015 2210
 3  XX1806Y 20JUL MO SLAAEP KK10 1300 2000
TKT/TIME LIMIT
  1 TKT/OK
CONTACTS
  1-AEP +99 (99) 999-9999 LINEAS AEREAS XX
RECEIVED FROM - PAX
AEP.HLP/DESK105 1919/08JUL09   *VCQPCR -H

After introducing .HKALL, the system responds:

  1. UN => DELETE
  3. KK => HK
  2. TK => HK

Once the transaction is end, the PNR shows the following:

1  XX4112Y 09JUL TH AEPSLA HK10 1900 2100
2  XX1806Y 21JUL TU SLAAEP HK10 1300 2000

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Priority waiting list

The priority waiting list has 4 hierarchy levels restricted by duties and keywords (WAITLA, WAITLB). The waiting list levels are the following:

The formats to book a priority waiting list are:

• Direct segment sell:

 04580Y25DECAEPCOR LA 1

System response:

1    XX4420 Y  21DEC TU AEPBRC LA1  12:00   15:15      1   DC9

LA status turns into HL status when the transaction on the PNR is ended, then the PNR history shows the following:

-- HISTORY  *EAYUBJ --
AS XX4420Y   21DEC WE AEPBRC LA/HL1  12:00 15:15
HDQ.BUEXX-MM 1708/25OCT0

• Request from a waitlisted segment on a PNR:

For example:

RP/BUE00XX7 - LINEAS AEREAS XX
 1.1MAQUEZ/ANIBAL
 1 XX4420Y   21DEC MA AEPBRC HL1  12:00 15:15
TKT/TIME LIMIT
  1.TX HDQ 2355/04 NOV-THU
CONTACTS
  1-BUE 4567 1256
RECEIVED FROM - PAX
HDQ.BUEXX-MM 1655/25OCT04   *UPRQKE

The format to request the priority waiting list is:

For example:

 .1LA

System response:

1. HL => LA

PNR display:

*A
RP/BUE00XX7 - LINEAS AEREAS XX
 1.1MAQUEZ/ANIBAL
 1 XX4420Y   21DEC MA AEPBRC LA1  12:00 15:15
TKT/TIME LIMIT
  1.TX HDQ 2355/04 NOV-THU
CONTACTS
  1-BUE 4567 1256
RECEIVED FROM - PAX
HDQ.BUEXX-MM 1655/25OCT04   *UPRQKE

*The segment status is now LA.

After ending the transaction, the PNR displays the following:

RP/BUE00XX7 - LINEAS AEREAS XX
 1.1MAQUEZ/ANIBAL
 1 XX4420Y   21DEC MA AEPBRC HL1  12:00 15:15
TKT/TIME LIMIT
  1.TX HDQ 2355/04 NOV-THU
CONTACTS
  1-BUE 4567 1256
RECEIVED FROM - PAX
HDQ.BUEXX-MM 1655/25OCT04   *UPRQKE -H

*The segment status is booked in HL.

PNR history display

-- HISTORY  *UPRQKE --
MS XX4420Y   21DEC WE AEPBRC HL/LA/HL1  12:00 15:15
HDQ.BUEXX-MM 1701/25OCT04  

*The PNR history shows how the priority status change was done.

Priority waiting list request options

There are easier formats to request a waiting list segment. The following is a comparative chart between requests and duties or keywords:

/2/1

Name field

In order to create a PNR, the name field must be completed. The system stores a total of 99 passengers, including adults, children or infants.

Adult passenger

The format to store a passenger name on the PNR is the following:

For example:

-NIETO/JORGE

System response:

OK

Several passenger names can be stored at one time:

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FOID (Form of identification)

ID card number (DNI) can be introduced together with the passenger name. The format to do so is the following:

or

FOID types

FOID types are the following:

For example:

 -GOMEZ/PABLO.PP123456789 o NMGOMEZ/PABLO.PP123456789

INVALID FOID LENGTH - BETWEEN 1 AND 25 CHARACTERS ACCEPTED

INVALID FOID TYPE - PLS CHECK http://www.kiusys.com/docs/foid VALID OPTIONS ARE:
PP PASSPORT NUMBER
NI NATIONAL IDENTITY NUMBER
ID LOCALLY DEFINED ID NUMBER

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More common FOID types

The more common FOID types are:

• PP: Passenger passport number

For example:

 -LOPEZ/MARTIN.PP12345678N

• NI: Identity card number (in Argentina: “DNI”, “CI”, “CED”, although these abbreviation signs are not accepted by the system).

For example:

-LOPEZ/MARTIN.NI7896541

• ID: Locally defined identity number (any ID type proving identity).

For example:  

NM1LOPEZ/MARTIN.ID45889633

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Other FOID types

There are other FOID types allowed by the system, which are not common but are accepted:

• CC: Credit card number (the format includes the credit card type -two letter code- and the credit card number.

For example:

-PEREZ/CARLOS.CCVI42424242424242

• DL: Driver license number.

For example:

-PEREZ/CARLOS.DL78564521

• TN: Ticket number.

For example:

-PEREZ/CARLOS.TN9992200036750

• CN: Record locator.

For example:

NM1PEREZ/CARLOS.CNQRMUNP

How to add a FOID in other GDS PNR

KIU system allows the user to include a FOID to PNRs created by other GDS travel agencies, then the airline can issue the ticket.

The format is the following:

For example:

4FOIDXX/PPAR123456/P1

or:

For example:

SRFOIDXX/PPAR123456/P1

In order to enter the FOID for an infant passenger, the format is the following:

 SRFOIDXX/PPAR123456789INF/P2

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Date of birth (DOB)

The format to enter the DOB is the following:

-GOMEZ/DANIELA.DNI 25820362/19APR74

The format is DDMMMYY and it has to be separated by a slash (/).

When entering the FOID, a slash must be placed after the FOID.

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Minor passenger (CHILD)

When entering a child passenger into the PNR the name field must include CHD:

There must be a space between the passenger name and CHD indicator. Once the format is entered, the system responds OK and shows next to the child’s name *CHD:

-ALMENDRES/JUAN  *CHD

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For example:

-CASARES/MARTIN CHD CHD

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Infant passenger

The format to add an infant passenger to the PNR includes the indicator INFOA.

The format is the following:

Once the format is entered, the system responds OK and shows next to the baby’s name *INFOA:

-ALBOM/JUAN  *INFOA

On the contrary, the system responds:

PREVIOUS PSGR MUST BE ADT

In order to add an infant passenger to the PNR, the infant has to be link to an adult passenger. The format is the following:

-I/GOMEZ/PEDRO.DNI 787878*P1

Description:

If the passenger to which the infant is linked (*P1) does not exists or is a CHD or an INF, the system does not add the INF to the PNR and responds the following:

ITEM NOT FOUND

 -GOMEZ/DANIELA.DNI 25820362/19APR74

Name field variants

Name field changes

The passenger last name, first name or both can be changed.

In order to make a change on an existing PNR name field, the user must be signed in keyword CHGNAM.

At the moment the PNR is created, such keyword is not required. The format is the following:

Passenger PEREZ/WALTER to PRADO/WALTER:

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How to delete a passenger from a PNR

A passenger can be deleted from a PNR:

Contact field

Phone field

All the necessary contact information (address, phone number, etc.) is entered on this field. After the set command, the text is free.

The system allows a total of 99 fields and 127 characters per field.  The field is named CONTACTS.

The format to add contact information to the PNR is the following:

9BUE 4555-8989-H

The system responds showing the contact information added to the PNR.

In the event of adding a city which is not the city to where the contact belongs, the system uses the city on which the user is signed as city of origin.

Also, if the user enters the format 9 only, the system adds by default the contact information from the office generating the PNR (if configured).

E-MAIL

An email address can be used as contact information.

The format is the following:

 9E-WPROCOC@HOTMAIL.COM

The system shows the following information on the PNR:

MAILTO:WPROCOC@HOTMAIL.COM

The system creates a link in order to send emails to that email address by clicking on it.

Changes on the contact field

The steps are similar to the steps to change the passenger name.

For example, if the contact added is BUE 5371 1111, then: change BUE 5371 1111 for SLA 4316000

91 ø SLA 4316000

 91,3,5-7 ø

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Time Limit/Ticket

This field shows the PNR time limit or the ticket number. These fields are mandatory and are identified on the PNR as TKT/TIME LIMIT.

Time Limit

The time limit is cancelled automatically or can be cancelled manually. For fares with a pre-established time limit use the following format:

Automatic cancellation:

8X1800/30SEP

The system responds:

TKT/TX HDQ 1800/10APR-SA

Manual cancellation:

81800/30SEP

TKT/TL HDQ 1800/10APR-SA

10 minutes automatic cancellation:

8X

Time limit cancellation options

Time limit can be set by the day of departure of the first segment or by the date on which the PNR was created, by hours or days:

By the date on which the PNR was created or modified

8+1D

8+12

By day of departure of the PNR first segment

8-1D

8-12

Time limit cancellation options by city and time

Time limit cancellation can be set by indicating the city on which the PNR is created so as the system to use the indicated city time as time limit. The time limit format adds /citycode:

8X1800/20JUL/MIA

The city parameter can be introduced as follows: 8X/MIA/1800/20JUL, 8X1800/MIA/20JUL, 8X1800/20JUL/MIA 

Changes to the time limit

Changes to the time limit field are made by entering a new time limit, which automatically delete the previous one.

ManualTicket

The electronic ticket (e-ticket) and the stock control procedure are described on their respective manuals. The format to introduce the ticket number manually to the PNRis the following

7T 429 4210 565756

Changes to the ticketing field

Changes to the ticketing field are made by adding  a new ticket number, and this action automatically deletes the previous ticket. In order to add a ticket number on a PNR with a set time limit, the user must enter the ticket number. The time limit is deleted automatically. Likewise, to add the time limit on a PNR with a ticket number, the user must enter the time limit.

Receive from field

This field identifies the person who requests the creation of the PNR or a change on the PNR. After the set command, the text is free.  The field name is RECEIVED FROM. 

The format is the following:

6JORGE

The name of the passengers on the PNR can be used to complete the received from field using the the following format:

Optional Information and comments (REMARKS)

In this field, the user can add all additional information or comments considered important. After the set command the text is free. The system stores a total of 127 fields of 127 characters each. The name of this field is REMARK FIELD.

Changes on the remark field

The procedure is similar to the procedure for making changes on the contact field. Below, there is an example using 5VIP PASSENGER:

51 ø VIP PASSENGER TEXTIL COMPANY

More than one remark can be deleted at the same time:

End transaction format

This format allows the user to end and store the transaction on the PNR. Once ended, the system response is the PNR record locator.  The format can be used to end a new reservation or to store any change made on an existing PNR.

To end and store the PNR, the format is the following:

E

To end, store and re display the PNR, the format is the following

ER

Ignore format

This format is used to ignore any changes made to the PNR or to create a new reservation. The format works if used before ending or storing the transaction (E o ER). The format is the following:

To ignore changes or ignore a PNR:

I

To ignore and re display the PNR:

IR

Multiple data entry format

Passenger data can be introduced to the PNR using one format only.

This format can be configured on the system (check General Information Manual) or used when creating a PNR by pressing SHIFT + ENTER:

For example:

-PEREZ/JUAN¶

04500Y20AUGAEPCORNN1¶

9BUE 5371 1111¶

81800/14AUG¶

6PAX¶

ER

System response:

RP/BUE00XX7 - LINEAS AEREAS XX

 1.1PEREZ/JUAN

 1 XX4500Y   20AUG VI AEPCOR HK1  08:00 09:00

TKT/TIME LIMIT

 1.TL BUE 1800/14AUG-SAT

CONTACTS

  1-BUE  5371 1111

RECEIVED FROM - PAX

BUE.BUEXX-MM 1717/12AUG04   *JIRSVS

If some information is introduced incorrectly, the system only stores the information entered correctly.

PNR ownership release

PNR ownership can be released to a different airline or office/agency so they  can work on the PNR. It is important to note that, a PNR created by a specified airline cannot be open by a different airline unless such PNR has segments operated by said airline.

Then, the PNR ownership release function is used to cede the control of the PNR control to another airline.

The format is the following:

RP/CTY00XX1

For example:

RP/BUE00XX7 - LINEAS AEREAS XX

 1.1FERRER/AMALIA

 1 XX4444Y   23JUL VI CORAEP HK1  13:00 14:05

TKT/TIME LIMIT

 1.TL BUE 1800/12JUL-MON

CONTACTS

  1-SIN  CTC

RECEIVED FROM - PAX

BUE.BUEXX-MM 2007/29JUN04   *SPGZKF

The user introduces the format to cede the control of the PNR to MJRA1110. The system response is OK:

RP/MJRA1110

OK

Then, when opening the PNR, the PNR ownership release:

RP/MJRA1110 - PANDA VIAJES

 1.1FERRER/AMALIA

 1 XX4444Y   23JUL VI CORAEP HK1  13:00 14:05

TKT/TIME LIMIT

 1.TL BUE 1800/12JUL-MON

CONTACTS

  1-SIN  CTC

RECEIVED FROM - PAX

BUE.BUEXX-MM 2007/29JUN04   *SPGZKF

Modify seat/inventory for the entire itinerary

This format changes the number of seats sold and the booking class for the entire itinerary:

SB1Y 

Modify inventory for a specific segment

This format changes the booking class for a specified segment:

SBY1

Modify inventory for the entire itinerary

This format changes the booking class for the entire itinerary:

SBY

Error messages

• ERROR OCCURRED-CHECK ITIN OR IGNORE WITH IR

One or more segments on the PNR cannot be modified using the SB format.

• [ID] NOT FOUND

One or more segments on the PNR do not exist or are in HM or MM status.

• CHECK ITIN

The SB format does not indicate the segment number or one or more segments on the PNR are in HM or MM status.

PNR cancellation

Manual cancellation

In order to cancel a reservation (PNR), the user must cancel the itinerary. The other fields remain in the record locator for 48 h. The format to cancel the itinerary is the following:

X1

The entire itinerary can be canceled using the following format:

XI

Several segments can be canceled at the same time using the following format:

X1-3,5                    cancel segment 1 to 3 and segment 5

Also, several segments in UN status can be canceled at the same time using the following format:

XU

Automatic cancellation

The system cancels automatically the segments configured to be cancelled automatically. The segments are deleted from the itinerary and shown in the PNR history. Also, these segments are sent to queue 5 of the city in where they were booked.

The history shows the canceled segment with an indicator:

SYS-TX 1838/26JUL18 

Description:

Redisplay PNR or fields

In order to redisplay a PNR, the format is *A o RT.

Also, fields can be redisplayed separately using the following formats:

*N                                                        Name

*I                                                        Itinerary

*K                                                        Ticket or time limit

*F                                                        Fares

*J                                                        Contact

*R                                                        Remarks

*O                                                        Special services (SSR)

If the PNR is being modified when the user redisplays it, the system shows the following message:

*** UPDATE MODE ***

Automated pricing

 Basic pricing

Basic pricing format stores the price quote (fare applicable) to future issuance of the ticket. In order to price the PNR, the itinerary must be displayed on the screen. It is important to note that, once the PNR is priced, the transaction must be stored using E or ER.

The format to automatically price all the segments and passengers is the following:

WS

For example:

Pricing by passenger

This format is used to price a specified passenger:

WS*N1

Also, this format price many specified passengers at the same time:

Pricing different passenger types

This format is used to price different passenger types at the same time or separately. This allows the user to price and existing PNR without considering the passenger type.

The format to price a specified type of passenger is:

WS*PCHD1

The format to price several type of passenger is:

WS*PADT.CHD2.INF

For example:

This format forces the pricing to get 2 CHD fares and 1 ADT fare, but as on the PNR there are 2 ADT, the system prices 2 ADT.

Also, the format to price the itinerary without selecting passengers is: 

WS*1.1.1

The order in this format is the following: ADT CHD and INF.

The system does not price a specified passenger type if a 0 command or none command are entered. For example:

WS*1..1                Passenger type CHD is not priced

WS*1.1                 Passenger INF is not priced

WS*..1                   Only INF passenger is price

Also, the following format can be used in the same way as the previous one:

WS*P1.1.1

When pricing, the user can apply a discount to the fare basis published.

If a fare has a discount, for example CHILD fares which are adult fares with a prearranged discount, the system prices the new discount on top of the CHILD discount.

The format is the following:

WS*Q/AD90/DP90

WS*Q/AD90/DP90X

WS*Q<base fare>

For example:

WS*QVAP10

The fare basis can be forced by segment, taking into account the RBD in which is booked and the fare restrictions.

The formats to price an itinerary using a specified fare basis always include *FC<fare basis> and are the following:

To price the entire itinerary:

WS*FB/<farebasis>

		

WS*FB/<farebasis>-<farebasis>-<farebasis>

WS*FB/<farebasis>.<farebasis>.<farebasis>

WS*Rcitycode

WS*RMVD

WS/Currencycode

WS/USD

WS*TX12QN/32.50DL

WS*TXEX

WS*TX+12QO/56.50AR

WS*TX-XR/DL

WS*TX+12QO/56.50AR/- XR/DL

WS*CQ35

WS*CQEX

WS*D<date>

WS*N1*S1*QY/AD50/DP50

WS*NF

Group PNRs

As individual PNRs, group PNRs can be divided, the only difference is that in group PNRs there are passengers and booked spaces. The formats are the following:

In the following example, 8 spaces are divided from the original PNR, items 2 to 4, 6 and 9 (passengers) and other 3 booked spaces.

For example:

In the new PNR, the number of booked spaces and passengers is updated. The following steps are the same as in individual PNR division.

In order to divide booked spaces only, the format is the following: 

DC15

Reduce PNR

The number of passengers on a PNR can be reduced. First, the user must retrieve the PNR, then cancel the desired passenger and finally, reduce the number of spaces booked.  

The format to reduce the passenger number on a PNR is the following:

,2                   Set command to indicate reduction + number of spaces to be cancelled

Then, the PNR must be ended (E or ER).

For example:

RP/BUE00XX0 - LINEAS AEREAS XX

 1.1GENTILCORE/S

 2.1SERRANO/V

 3.1CASAIS/V

 1 XX4580Y   22SEP TH AEPCOR HK3  18:00 19:05

TKT/TIME LIMIT

  1 TL BUE 1800/30AUG-TUE

CONTACTS

  1-BUE 5371 1151

RECEIVED FROM - MARIANO

BUE.BUEXX-MM 1810/24AUG05   *UXVWEK

In order to delete passenger number 3 the format is:

-3ø

System response:

OK

Then, to reduce the number of spaces booked, the format is the following (Note that: the number to be reduced is the number of spaces that remains on the PNR):

,2

System response:

OK

Then, the system displays the following:

RP/BUE00XX0 - LINEAS AEREAS XX

 1.1GENTILCORE/S

 2.1SERRANO/V

 1 XX4580Y   22SEP TH AEPCOR HK2  18:00 19:05

TKT/TIME LIMIT

  1 TL BUE 1800/30AUG-TUE

CONTACTS

  1-BUE 5371 1151

RECEIVED FROM - MARIANO

BUE.BUEXX-MM 1810/24AUG05   *UXVWEK -H

The example shows how the PNR passengers are reduce from 3 to 2. First, the third passenger is eliminated and then the spaces booked are reduced to 2.

Increase PNR

The number of passengers on a PNR can be increased. The steps are the following: 

1)           Display PNR

*WWLOHA

RP/BUE00XX7 - LINEAS AEREAS XX

 1.1CATRELLI/ANA

 1 XX4520Y   22AUG DO AEPCOR HK1  04:00 05:10

TKT/TIME LIMIT

 1.TL BUE 1800/12AUG-THU

CONTACTS

  1-BUE 4555 1243

RECEIVED FROM - PAX

BUE.BUEXX-MM 1831/28JUL04   *WWLOHA

2)           Introduce passenger name

-FABRINI/JULIA

3)           Booked the desired segments

SB2Y1

1  XX4520 Y  22AUG SU AEPCOR SS2  04:00   05:10      0   J32

4)           End and store transaction

ER

RP/BUE00XX7 - LINEAS AEREAS XX

 1.1CATRELLI/ANA

 2.1FABRINI/JULIA

 1 XX4520Y   22AUG DO AEPCOR HK2  04:00 05:10

TKT/TIME LIMIT

 1.TL BUE 1800/12AUG-THU

CONTACTS

  1-BUE 4555 1243

RECEIVED FROM - PAX

BUE.BUEXX-MM 1831/28JUL04   *WWLOHA -H

PNR history

All the changes made to the PNR are stored in the PNR history, and the sign of the agent who performed the change, the date and the time on which the change is made are detailed.

 If the PNR has a history stored, the system displays the -H indicator next to the record locator.

 The format to open and read the PNR history is:

*H

If the user presses the indicator –H using the mouse left button, the system opens a window containing the PNR history. By pressing ESC or CLOSE BUTTOM, the system closes the window. Then, by pressing CTRL + LEFT BUTTOM, the system displays the PNR history.

For example:

PNR: *ESZSAG

RP/BUE00XX0 - LINEAS AEREAS XX

 1.1NIETO/JORGE

 2.1HERRAIZ/FLOR

 3.1NIETO/OLIVIA  *CHD

 4.1HERRAIZ/JULIETA  *INFOA

 5.1NIETO/ANA  *CHD

 1 XX4580B   22SEP TH AEPCOR UN4  19:45 21:00

 2 XX4580B   22SEP TH AEPCOR TK4  18:00 19:05

TKT/TIME LIMIT

  1 TKT/-000 2353323627/1/32/4

CONTACTS

  1-BUE 56532654

  2-BUE  7877878

REMARKS

  1.CHEQUEAR DOCUMENTACION

RECEIVED FROM - JORGE

HDQ.HLP/DESK101 1752/24AUG05   *ESZSAG –H

History:

*H

-- HISTORY  *ESZSAG --

AN 1HERRAIZ/JULIETA  *INFOA

HDQ.AEPXX-AB 1752/24AUG05   

AS XX4580B   22SEP TH AEPCOR SS/HK4  19:45 21:00

XS XX4580Y   22SEP TH AEPCOR    HK3  19:45 21:00

AN 1NIETO/ANA  *CHD

RF JORGE

HDQ.AEPXX-AB 1752/24AUG05   

APH  7877878

ARM CHEQUEAR DOCUMENTACION

XTL TL HDQ 1800/30AUG-TUE

ATK -000 2353323627/1/32/4

RF FLORENCIA

BUE.AEPXX-AB 1754/24AUG05   

SC XX4580B   22SEP TH AEPCOR HK/UN4  19:45 21:00

AS XX4580B   22SEP TH AEPCOR SS/TK4  18:00 19:05

SYS-SC 1755/24AUG05

Description:

The PNR history must be read from the top to the bottom, from the oldest changes to the latest. Changes indicators are the following:

The following fields may be in the PNR history next to the indicator:

SP field indicating name field division does not have an indicator.  

PNR queue history

In order to open and read a PNR queue history, the formats are the following:

PLACED ON                                         

REMOVE FROM                                  

The queue history displays all the changes occurred in the PNR within the company queues. In order to check the changes within other companies’ queues, the user must be signed in keyword QHSHOW.

The format is the following:

*QH

For example:

-- QUEUE HISTORY  *ESZSAG --

PLACED ON    XX.HDQ (30)  BY SYS 1755/24AUG05

PLACED ON         colocado en

XX.HDQ (30)       empresa, ciudad y número de cola

BY SYS            agente

1755/24AUG05      hora y fecha

PLACED ON    XX.BUE (201)  BY AEPXX-AB 1755/24AUG05

Note:

When the PNR is queued by the system, the sign who performed the transaction is SYS.

Partial history

The user can display only specified fields of the PNR history without the need to display the entire history.  

The formats for each field are:

Travel Agency Passengers List 

The list can be generated by all those users who have the Duty 2 in their signature. This permission is the one that enables the user to make reservations on flights.

This command will allow the travel agencies to obtain a list of their own passengers on the flights of the airlines.

The command that must be entered is:

LMXX3468/17FEB

Description:

Below the heading of the list the following items will be displayed:

• Last name  and  first name of the passengers in each  flight leg (if the passenger is a child or an infant, the indicator CHD or INF will be next to the name as appropriate)
• Booking code (by clicking on the code the PNR can be displayed in a pop-up window)
• Booking class
• Segment Status  (HK, TK, KL, KK, UN, HL, HM)
•  Agency Office ID 

Options

Next, possible options to generate the list of passengers will be mentioned:

LMXX3468

When not entering a date, system assumption is the  current date .

LMXX3468 / 17FEBAEP

List generation from a particular airport on the route.

LMXX3468 / 17FEBAEPMDQ

List generation of a particular flight leg.

LMXX3468 / 17FEBAEPALL

List generation  from a particular airport of the flight route to all destinations.

LMXX3468 / 17FEBALLBHI

List generation  to a particular airport of the flight from all points of possible origin (according to the itinerary of the flight).

LMXX3468 (CTRL + ENTER)

Send the list to the default printer for document printing.

It is also valid, to print, enter the letters PTR before the command, and at the end press the ENTER key on the keyboard. Example: PTRLMXX3468

LMXX3468 (ALT + ENTER)

Generates a txt file with the list information. It can be configured to enter a particular name, to the file that is generated, from the Top Menu of the screen (TOOLS / OPTIONS / GENERAL / EDIT / ASK FOR FILE NAME WHEN EXPORT WITH ALT + ENTER).

Important:

The option LN can be used instead of LM to generate the list. The filters explained above also apply by entering the input LN.

Example: LNXX3468 / 17FEB

Sending the list to Queues 

The lists can be sent to the work queues (queues) by entering the command as follows:

LMXX3468/17FEB-Q202

When entering this entry the list will be sent to queue 202.

If the entry is correct, the system will respond OK.

You can send the lists, with any of the filters applied, to queues that are available for users to use (Queues Multilist: 201 to 229).

Flight information

This format displays data regarding the operation of a specified flight: 

DO XXFLT/DATE

For example:

Fares

Fare quote display

The format to display a fare quote is the following: 

Carrier or carrier preference

The request can be made by company. This will display the current fares for the requested company (also applicable to the FQT command).

Example:

FQDJNBHRE/AXX

The system uses as default the date on which the request is made.

Description:

LN                                          Line number

01

FARE BASIS                           Fare basis

YMJNBOW

 

OW                                        One way

260                                        Value

USD                                   Currency code
 

RT                                    Round trip

320                                   Value

 

B                                     Booking class

V

 

PEN                                  Penalties

 

DATES/DAYS                           Flight days of operation

 

AP                                   Advanced Purchase

 

MIN / MAX                            Minimum and maximum stay

 

R                                    Other restrictions

 

Negotiated/private fares

In order to display negotiated/private fares, the format is the following (also for FQT format):

FQDBUETUC/P

P                             negotiated/private fare indicator

This format displays fares including SALES RESTRICTIONS according to the authorized office.

Fare rule display

In order to display the fare rules, the following format must be entered after a fare quote display:

FQN FARELINENUMBER

For example:

Then, in order to open the Y fare rules, the format is the following: 

FQN1

FQN1-LI

FQN1-RU/FL/CD

TX*ZA

Description:

By airport

TX*AEP

TX*AEP/5U

Messages

The user can send messages from one terminal to another. The messages are displayed on all the connected devices.

How to send messages

The format to send messages is the following:

MSG

System response:

TO is the terminal to which the message is sent or, also, the office to which the message is sent (in this case, the message is received by all the active devices at that office). In order to send a message to several terminals at the same time, the user must leave a space between terminals.

For example: BUE00XX201 (terminal) or BUE00XX2 (office)

FROM is the terminal sending the messages.

PRIORITY is the priority of the message: LOW, NORMAL, HIGH.

The text box is where the user writes the message. Once the message is finished, the user must press SEND MSG. In order to cancel the message, the user must press CANCEL before sending the message.

The system response after sending the message is:

OK. MSG SENT TO: BUE00XX201

The addressee receives the message in a pop up window:  

For example:

The message can be printed or the pop up window can be closed. Once closed, it cannot be open again

Message responses

In order to respond a message, the user must enter the following format: 

MSGR {Message ID}/response text

 

For example:

MSGR432/message received. Thank you.

Important:

The Message ID is displayed only in the pop up. Once the pop up is closed, the ID cannot be retrieved.

The validity of the Message ID is 2 hours from the time the message is received. Then, responses cannot be sent. 

 Queues

Queues are system files where PNRs or messages can be stored. There are some that are pre-established and others free. The function of the pre-established queues is to store PNRs or messages that have some notice to inform the passenger or to facilitate the work of the operator when checking the status of reservations.

List of pre-established queues

From queue 1 to 100 there will be PNRs that for some reason have been automatically placed on queues, they are pre-established queues that must be worked manually.

PNRs that are inside queues are not repeated in the same queue if they are placed and are already inside.

From queue 201 onwards, they are free to store passenger lists or PNRs.

Below are the queue numbers and their respective description:

Queue 1
Stores all those PNRs that are within 24 hours of their due date. The PNRs that are removed will be placed again when the system repeats the check process. This process checks all PNRs every hour.

Queue 2
Stores all those PNRs that are within 48 hours of their due date. The process of the PNRs is identical to queue 1.

Queue 3
Stores all those PNRs to which the ROBOT TL has modified the time limit (expiration).

Queue 5
Stores all those PNRs that were automatically canceled by expiration.

Queue 7

Stores PNRS that have been manually canceled by another airline (in case there are agreements within KIU).
For example, travel agencies can view the reservations that the airline has canceled manually.

Queue 10

Store PNRs that have been confirmed from a waiting list, automatically by the system. All PNRs with status KL.

Queue 20
Stores individual PNRs with required status (HM), either because the flight is in a required state or for some other reason.

Queue 25
Stores individual PNRs that have been with required status (HM) and have been confirmed (status KK).

Queue 30

Store PNRs that have had some modification in the flight, and should be informed. They are those who have suffered some Schedule Change process. Therefore, they will be found with status UN and TK or TL. In this case, the own PNRs generated in the pseudo city itself will be saved.

Queue 40

Stores group PNRs  with required status (HM). Those PNRs will be placed on queue of the flight management airline to notify them that there is a group in request and in the generator to keep track of the groups requested.

Queue 45
Stores group PNRs that have been confirmed after being required with status (HM).Those PNRs will be placed in the queue of the generating company to notify it that such group has been confirmed.

Queue 60
Stores PNRs whose passengers tickets have been partially issued, leaving passengers without their corresponding ticket issuance. It allows controlling passengers without ticketing  within the same PNR with passengers issued.

Queue 65
Stores the PNRS that have been transferred by the airline to another company (agency, airline, etc.). This way, it is possible to control the transfer of PNRS from the company to others.

Queue 66

Stores PNRS that have been transferred from one agency to another or to the airline.

Queue 68

Stores the PNRS that have been sent by the agency to the airline.

Queues 201 onwards

Free queues to store passenger lists or PNRs.

Complete Queue Count

To access the full queue count, the command is as follows:

QCT/CTY

Description:

Note:
The command can be made without  adding  the city, the result will be a queue count of the city where the agent is positioned.

Active Queues Count

If you want to access only the queues that have activity, and stop viewing the queues that are empty, the command is:

QC/

Options

Below are other options to display queues.

The display shows the signs of those who are working on that queue and the PNR code that has been retrieved at that moment.

Other options to display queue counts are:

Contact view of a queue (PNR queues only)

To visualize the contacts in queue without accessing it, there is a command that displays a list of them. The command is:

Q/number*

Example

Display queue elements with phone contacts from another city

You can get the same list but only retrieving the contacts of a specific city.

The command is the following:

Q/number*/CTY

Q/1*/SLA

Response:

The phones of the requested city will be seen first and separated in brackets. Those PNRs that do not have telephones of the requested city will show the available ones with an arrow in front of them.

To retrieve the list of e-mail contacts. The command is the following:

Q/number *NET

Unlike the phone contact display, those who do not have mails in the contact field, will be marked with an asterisk.

Access a specific queue

To access a specific queue, you must enter the following command:

Q/1

Description

Response

Redisplay within queues

To redisplay a PNR or a message while in a queue, one of the following commands must be entered as appropriate:

*A Redisplays last  PNR

Place a PNR on a queue

To place a PNR on a queue the command must be performed with the PNR displayed  as follows:

QP/210

Description

Response:

Transfer a PNR from an agency  to an airline queue.

You can transfer  a PNR from an agency  to an airline queue. To do this, the PNR must have at least one segment of the airline which  will receive the PNR. It will be placed on queue 68 of the associated office where it was addressed. The command is (having the PNR displayed on the screen):

QP/-COR00XX4

Place a PNR on queue and add a text

Place a PNR on a queue and add a text This field is optional.  The maximum number of characters  is 50.

The text must be entered after an asterisk as shown below:

QP / 210 * free text

The message entered will then be displayed on the top of the PNR sent to the queue.

Place a PNR on queue  indicating time 

A PNR can be placed on a queue indicating the number of hours ahead that the PNR is placed on queue.

• This field is optional. The maximum number of hours to enter is 99.
• The number of hours must be entered after the + symbol as shown below:

QP/210+2

In the previous example, the PNR displayed on the screen will be placed on  queue 210 in the next 2 hours.

To this entry you can also add an optional message as shown below: QP / 210 + 2 * free text

Place a PNR on queue indicating day

A PNR  can be placed on a  queue indicating the date.

• This field is optional.
• The day must be entered after the + symbol as shown below

QP/210+24DEC

In the previous example the PNR displayed on screen will be placed on queue 210 on December 24th. An optional  free text can also be added as shown next:

QP/210+24DEC*free text

Place a PNR on several queues at the same time

A PNR can be placed on several queues in the same transaction as displayed next:

QP/210/209

In this example above the PNR will be placed on both queue 210 and 209 with the same command.

Other combinations

Other possible combinations to place a PNR on queue are:

QP/209/210+8*free text

This entry will place the PNR on queues 209 and 210  8 hours after with the message added in the entry.

QP/209+27DEC*free text /HDQ210+2/-205

This entry will place the PNR on queue 209 on 27DEC and with the free text added,besides that PNR will also be placed on queue 210 in a two hours time and at last will also be placed on the own user queue 205. Hyphen before queue number means own queue.

Move or remove a PNR from a queue

To move or remove a PNR from a queue, one of the following commands can be used:

Other options

Note:

Inside the  messages queue you must ignore a PNR or message or close it if  present if you want to retrieve a PNR.. Therefore, the I(ignore) command must be done twice, once for the PNR and once for the message.

Remove all PNRs from a queue

To remove all PNRs from a queue the following command must be used.

QZAP/201

Description:

Note:

It is not necessary to add the city code when removing PNRs from the city where user is signed.

This command can only be done for PNR queues.

 Move all PNRs from one queue to another

To move all PNRS from a queue to another the following command must be used.

QMOV/214/212

Description:

To copy all PNRS from one queue to another the following command must be used.

QCOPY/BUE204/NQN210

Description:

Note:
When copying  PNRs from the same city where the user is assigned  it is not necessary to enter the city code.

Example:

QMOV/204/210

This command can only be done for PNR queues.

Exit queues

When working  on queues you can exit with the following command.

QXI Exits the queue and ignores changes if any.
QXE Exits the queue and saves the changes if any (only for PNRs).
QXR Exits the queue and removes the last displayed PNR.

Work a PNR on  queues

•  PNRs can be worked on queues normally, it is only necessary to take into account that, when ending transaction with the E command it will be removed from the queue and the next will be displayed.
• You can end transaction with ER (close and retrieve) if you want to keep it on queues, and then ignore it (I) to move on to the next one.
  
  
  

Display the queues history within a PNR

To visualize the queue transactions that have affected a PNR, the following command is performed:

*QH

This command allows you to see all the PNR transactions that have occurred  on the different queues. Basically, the possible transactions are the inputs and outputs, manually or automatically.
Keyword QHSHOW allows to view all the transactions that the PNR has had on all the queues of all the companies that have had access.

Example;

Note:
When the PNR is automatically placed on queues by system action the SYS sign will be recorded instead of the agent´s.

The following queues generate transaction information in the *QH command:

• 10 WAIT LIST CONFIRMED
• 20 PNR – REQUIRED
• 25 PNR – CONFIRMED
• 30 SCHEDULE CHANGE
• 40 GROUPS – REQUIRED
• 45 GROUPS – CONFIRMED
• 60 PARTIAL ISSUES
•  61 7T – AGENCY
• 62 7T – HOST
• 65 RP TO OTHER
• 80 AGENCY ISSUE MASK
• 82 AGENCY PRICE FORCED
• 83 AGENCY ISSUE FORCED
• 84 HOST PRICE FORCED
• 85 HOST ISSUE FORCED

Note:

The PNRs and messages will remain on the queues for a period of 7 days, counting from the date of queue placement. Once this period has elapsed, the PNRs and / or messages will be automatically removed from the queues without leaving a record in the story if they were not removed before.

View the active queues of a PNR

To visualize the queues in which the PNR is active, the following command is executed:

*QA

This command allows you to view all the queues where the PNR is active. Once the PNR has been removed from the queue, this transaction  can be viewed with the * QH command explained above.

Example:

Notes:

1. In order to execute this command, the user must have the DUTY 3 associated with his / her signature.
2. In order to execute this command, the PNR must be displayed on the screen

Sales Report Opening

At the beginning of a business day, the Sales Report must be opened. If the Sales Report is not opened the agent won’t be able to issue tickets. The command to open a report is:

WA*OPEN

System response:

REPORT SALES OPEN

Note:

If the system is configured to automatically open the Sale Reports, the report will be opened with the first ticket issuance on a day, closing the Sales Report of previous day, in case it has not been closed.

Sales Report Closure

At the end of a business day Sales Report should be closed. The command to close a report is:

WA*CLOSE

System response:

REPORT SALES CLOSE

Sales Report Display

To display an active Personal Sales Report the command is:

WA*

System response:

WA*
   OFFICE - AEP00XX4              SALES REPORT No- 6201             AGENCY No - AR-00001-0  
   AGENT - ROCCA/LUCIANA (150)                                           DATE - 03 OCT 2017 
SEQ.No.       TICKET          FARE          TAX        FEE       COMM          NET   FP    TRANS  RELOC   PAX NAME         OBSERVATION
---------------------------------------------------------------------------------------------------------------------------------------
E-TICKET ISSUED (TKTT)
 00001    9990210005769      1000.00     300.64       0.00       0.00      1300.64   CA    TKTT   YYDLDU  SUAREZ DE CAR..
 00002    9990210005770      1000.00     300.64       0.00       0.00      1300.64   CA    TKTT   NOKWXB  SCHRODER/CAMILA
---------------------------------------------------------------------------------------------------------------------------------------
GRAND TOTAL     ITEMS 
CASH              2          2000.00     601.28       0.00       0.00      2601.28 
CHECK             #
CREDIT CARD       #
DEBIT CARD        #
INVOICE           #
OTHERS            #
                                                              ARS          2601.28      
EXCHANGE          #
VOID              #
=======================================================================================================================================
                     OPENED AT - 1448/03OCT        CLOSED AT - 
                                 # END OF REPORT # 

Description

AGENT - ROCCA/LUCIANA (150)

DATE - 03 OCT 2017

OPENED AT - 1448/03OCT

The system can handle two different currencies. In case the agent issue in two currencies, the report will be divided showing one currency below the other.

Options to display partial Sales Report

WA                            Display the summary of the Sales Report
WA*CA                         Display tickets issued on CASH only
WA*CC                         Display tickets issued by credit card only
WA*CC+                        Displaytickets issued by credit card,  *
WA*IN                         Display ticket issued with form of payment Invoice
WA*XX                         Display tickets issued with other forms of payment
WA*VV                         Display void tickets
WA*CA,IN                      Display using more than one form of payment (divided by coma)
WA*/USD                       Display in one currency only (For example only USD)

Add comments to a Sales Report

You can add a remark to the sales report that will be only informative. Adding a remark is optional. The command is:

WAR FREE TEXT (up to 100 characters)

Example

WAR CHECK DIFFERENCE CASH DUE TO EXCHANGE RATE

If you need to remove a remark the command is:

WAR

You will be able to add a remark to a ticket with the following command:

WAN number of item / FREE TEXT

This command will allow you to add a remark to the Sales Report without affecting the ticket. The number of item is the number that appears on the first column of the Sales Report.

 Close a remote Sales Report

In order to close a sales report of another agent within the office the agent must have RPGSPV keyword on his signature. 

The command to close remotely is:

WA*CLOSE/OFFICE/AGENT/DATE

Example

System response:

REPORT SALES CLOSE

Office information has 8 digits that match with the terminal information without the last two digits.

Some agents will be able to close sales reports from agent of other office. In order to do this they need to have RPGSPV keyword, duty 4 and HDQ city declare on the EPR (signature).

Display other sales report

To display the Sales Report of other agents or offices you must have RPGSPV keyword.

The command is:

WL/OFFICE/DATE

System response:

WL/BUE00XX7/10DEC

OFFICE - BUE00XX7     AGENCY No - AR-000040        DATE - 15 DEC 2004

REPORT No  AGENT                  OPEN AT       CLOSE AT         #DOCS

4          BUEXX-MM MERLINI/M.    10 DEC 2004   10 DEC 2004      2

5          BUEXX-MV VITORIO/M.    10 DEC 2004   10 DEC 2004      0

6          BUEXX-AA ALVARES/A.    10 DEC 2004   10 DEC 2004      8

7          BUEXX-SF SIERRAS/F.    10 DEC 2004   10 DEC 2004      14

If office and date are not declared, it will take the agent office and the current date as default.

The command is:

WL//

The search will allow one single date or  date range. To request a range date, you must add a dash after the first date as shown in the example.

WL/OFFICE/DATE-DATE

Example:

All these commands can be executed in order to export the reports to Excel spreadsheets. To do this you must execute this command followed by -EXCEL

Display own sales report

In the same way as in the previous point you can retrieve sales reports from own office without having to have the corresponding keyword.

The commands are:

WL//DATE                          Own office, Specific date
WL//                              Own office, actual date
WL//O/DATE-DATE                   Open reports, range date
WL//DATE-DATE                     All reports, range date

All the commads above can be exported to Excel spreadsheet by adding -EXCEL

Note:

In the same way but with the Keyword RPOFFI, you can retrieve the reports of all the agents in the office.

Display specific Sales Report

To recover a specific report the command is:

WL/DATE#{sales report number}
 

The sales report number can be taken from the previous list. As a response the Sales Report requested is displayed.

Display consolidated Sales Report

This command allows to display the sales report of an office consolidating the sales of all the agents of said office, inserting in order the corresponding e-tickets. 

The command is:

WL/OFFICE#DATE

Display consolidated Sales Report Summary 

You can request a summary of all the sales reports of an office generated on the day or on a specific day. Keep in mind that when issued in two types of currency, the sales report is divided. To do this, the keyword RPGSPV is required and access to the HDQ city

The command is:

WR/OFFICE/DATE

You can also view the same report detailed by agents.

The command is:

WR/OFFICE/DATE*

WR/BUE00XX7/27DEC*

   OFFICE - BUE00XX7                                DATE - 27 DEC 2004 

============================================================ 

With RPOFFI Keyword you can retrieve the reports for all agents on the same office.

Note:

If the office or the date is not declared, the system takes by default the office where the command is being executed and the date of the day, anyway, it would be mandatory to use a double bar that would frame the office.

The command in this case is:

WR//                For basic summary

WR//*               For detailed summary

Display an office summary sales report 

This command allows you to display the office sales report , detailing the fees and taxes charged.The options are the following:

•  Current date

DQT{Office ID}*            Current Date

• Specified date

DQT{Office ID}*{FECHA}         Specified Date

Example

• Date range

DQT{Office ID}*{DATE}-{DATE}              15-day range
 

Example:

DQTLIM002I2*22OCT-29OCT

Note:
This command allows you to see 45 days back from the current date and a maximum range of 15 days.

Display sales report of a main office and branches

Travel agencies that have a main office and one or more branches can display their own sales reports and their respective branches, executing any of the following commands:

WG / current date                                                          Display sales of main office and all associated branches

WG / date-date,                                                             Date range

WG / office ID branch  / date                                         Specifying  a specific branch

WG / office ID branch / date-date                                   Date range

WG / current date                                                          Display sales of main office and all associated branches

WG / date-date,                                                            Date range

WG / office ID branch  / date                                              Specifying  a specific branch

WG / office ID branch / date-date                                          Date range
            

Important Note:

The period or dates range to display can not be longer than 7 days and  when specifying  a date it  can not be longer than 45 days backwards (valid example: from 01 to 08 April).
To request the consolidation of your agency and thus be able to consult the sales reports of its branches; send the request to soporte@kiusys.com including the office id of the parent company and the office id of its branches

All the command options are exportable to Excel and add the -EXCEL indicator at the end of each one

FORM OF PAYMENT

Basic entry to display form of payment is

FOP/A8R(2character airline code)

Description

To display a form of payment of a specific country.

FOP / CAR

Airline code always has to be indicated in the entry. 

ISSUING AN E-TICKET

 Electronic Ticketing (e-ticketing) allows you to sell air transportation without issuing printed tickets. It also allows passengers to check in and board flights without holding printed tickets.

Considerations

•  System issues an electronic ticket with four coupons,
• E-tickets that have more than four segments will be issued in a conjunction ticket/tickets in the same transaction

• In order to issue a ticket, the reservation must be previously priced and the fare must be stored.

•  PNR must not have any UN segments and it is advisable that the status codes be updated and previously recorded. (HK, HL, HM, MM). The system will issue exactly as priced.

•  System allows to issue twice or more times an electronic ticket for the same passenger within  the same PNR and same segments, but from the second issuance for the same passenger ,the system sends an alert before performing the ticketing transaction.

If company policy is to require document information in the name field you can add this info before issuing a ticket with the following entry:

-1ø.NI 2041627 Changes or adds passport or document information

ø

 Issue ticket with cash form of payment

The following PNR is an example to issue a ticket with cash form of payment.

Description

System response

OK. TKTs Nbr. 9990210005790

The answer is OK followed by the ticket numbers issued with a link to your display it on screen.

When you retrieve the PNR the tickets will be display in this format.

Considerations

• In the TKT / TIME LIMIT field, you can see that the deadline in element 1 was replaced by   TKT/OK ,ticketing date and ticketing agent initials.
• From element 2 onward you will see the numbers of tickets with a link followed by the issue date,user initials and passenger last name and initial
• To retrieve  the data of the issued ticket can be done with CONTROL + CLICK with the mouse on the ticket link or the ET / {ticket number} command in the PNR.(This command is developed in chapter ETICKET PRINTING AND RETRIEVAL of this manual).
• You can display the ticket on a help screen only by clicking over  the ticket link.
  
  
• All these considerations are accepted for all possible forms of payment.

PNR history will display ticketing details.

Issue ticket with check form of payment

The system accepts a check as another form of payment  The command for issuing with form of payment check is:

Note: In the WR sales report this form of payment will be unified with CASH form of payment.

 Issue ticket with credit card form of payment

The entry for issuing with credit card is:

 Issue ticket with extended credit card payment

L batch number indicator

Example

WK*F/AX3489798789789797/1206/Z1235/L354

Batch sale can be 1 to 6 digits long.It can be used for exchanges too.

In case you need to combine both installments and batch , installments must go first.

Issue ticket with debit card form of payment

Ticketing with debit card entry is as follows;

WK*F.EL4054343467672121/Z123

Add Batch Number

If you need to add batch number for debit card transactions you can use the L indicator to the ticketing entry which allows up to 6 digits.

Entry

 Issue ticket with  multiple form of payment

KIU System accepts up to two different forms of payment in the multiple ticket issuance. You can combine any of the two forms of payment.

Considerations

• The amount paid  in the second form of payment is specified, the system will deduct it automatically from the total, and  will be  reflected it in the sales report.

• The fare amount paid in the second form of payment can never be greater than the net fare.

• When this entry is performed system assumption is that the amount input is for all passengers in the PNR unless it is specified by passenger selection of passenger type code like CHD or ADT in the ticketing entry. 
• You cannot combine payment methods that have an online validation (credit card plus electronic accounts.)
  
  

Issue Ticket with Invoice Form of Payment

The command for the form of payment to invoice is:

Note: Issuing a ticket  and paying with invoice and debiting  from the electronic account will discount the virtual report as explained in Electronic Accounts Manual.

 Issue Ticket with Miscellaneous or Free Form of Payment.

This form of payment can be used when there is a form of payment that is not described in the previous ones. The command for the free form of payment is:

You can also use the following entry as an option for the miscellaneous payment method.

MANUAL EXCHANGES

Exchange form of payment can be performed on electronic tickets.  System validates the statuses on the ticket provided OPEN FOR USE is the current status. 

Considerations:

• Price  the itinerary to be issued in the same way as any other form of payment of those allowed by the system since the Exchange is another form of payment
  Once you have priced the itinerary to be issued, record the PNR.

• Display the e-ticket to be exchanged.

• It should be taken into account that passengers within the PNR will be issued from one at a time.

• Name change is not allowed in exchanges. Same passenger name can be exchanged.

• You can not partially exchange a ticket.Full exchange is only allowed. All coupons that are open (with status O) can be exchanged.

The system allows the Exchange of a ticket through COMMANDS or MASK according to the transaction depending on the transaction.

Manual Exchange with a Mask Screen

• Easy to complete  mask screen with payment information
• Old ticket will change status to Exchanged and new ticket to Open for Use

To begin the manual  exchange use the following entry:

WK*FEX

STEP 1

Transaction type         Step                        Passenger Last and First Name

Ticket or document to be exchanged and verification digit  Regarding to the CPN DATA field, the letter A indicates that they are exchanged all (ALL) ticket coupons. If there is at least 1 coupon in the ticket used, this field will indicate the numbers of coupons that are being exchanged.

    Original Issue,           Origin Issue Date/Place/Original Issue Office/ Form of Payment
original ticket

Currency code and net fare amount  This information will be shown by the system automatically extracted from the ticket in question, provided that the exchange is for the total of the ticket . When the exchange is partial (there may be coupons with status F, R, etc.) the user  must complete the box for the value of the coupons to be exchanged. This is valid for the following boxes in step 1 (EQUIV PAID CURRENCY / AMOUNT and PD TAX AND CODES)

Original ticket fare amount equivalent

Paid taxes and fees on the original ticket, followed by their respective code . There are 8  boxes to collect all the necessary taxes and fees. In case the total of the coupons of the original ticket is exchanged the system will complete the taxes with the fees and taxes corresponding to that ticket.

If you want to cancel the mask, use the CANCEL button

The NEXT button should be clicked to continue with the next mask step. In case the amount of the new ticket that is exchanged has at least one used coupon , the system will warn the user with the following legend:

STEP 2

Exchange Mask - Step 2 Last Name, Name and Type of Passenger

Net fare and taxes details of the new ticket.

Currency type and additional amount to be paid