INTRODUCTION
This functionality allows you to establish penalties fees with the aim of automatically charging a value in Exchange transactions (exchange / reissue). In addition, it offers the possibility of inhibiting ticket revalidation or allowing it by requesting the association of the penalty in an EMD. These configurations are made within each of the fares as described below
EXCHANGE
ADD
To add Penalty fee, select the PE option. PENALTIES in step 2 (Rules and Restrictions) of the fare mask. Then you must enter the informative text that is considered necessary and that will be shown in the display of the fare notes (FQN).
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Once the information has been entered, the functionality must be activated with one of the following commands depending on whether you want to apply the exchange penalty before or after the flight departure and / or if it were a special penalty for no show passengers.
Penalty for exchange BEFORE flight departure
It can be set to apply a specific penalty before the departure of the flight included in the ticket . You can defnne the number of hours or days before the departure of the flight in which the penalty applies.The entry that must be entered is the following:
FMOD <item> / PE / A-EXC / <pax type> / B / <hours or days> / <penalty> / <amount>
Example:
FMOD4 / PE / A-EXC / ACI / B / 1D / C / USD30
| FMOD | Fixed command to modify the fare data |
| 4 | Item number in which the fare is found |
| / | Mandatory slash |
| PE | Penalty Indicator |
| / | Mandatory slash |
| A- | A- Indicator to add the penalty (A: ADD). The indicator must be followed by a hyphen |
| EXC | EXCHANGE indicator . It means that the penalty will apply at the time of exchanging a |
| / | Mandatory slash |
| ACI | Passenger types on which the penalty applies. A: Adult C: CHild I: Infant |
| / | Mandatory slash |
| B | Represents the word Before, which means that the penalty will apply if required |
| / | Mandatory slash |
| 1D | Number of days or hours prior to departure of the flight in which the penalty will apply.Options: D: Days H: Hours The maximum value for both options is 999 |
| / | Mandatory slash |
| C | Indicator for the word CHARGE . It means that an amount) will be charged as penalty for the exchange. Another valid option for this box is N, which |
| / | Mandatory slash |
| USD | ISO currency code in which the penalty will be charged. The penalty currency must match the fare currency- |
| 30 | Amount (value) of the penalty that will be charged at the time of the exchange. This value |
To define that the fare does not allow exchange, the following entry must be entered:
FMOD<ítem>/PE/A-EXC//B//N
Example
FMOD4/PE/A-EXC/ACI/B/10D/N
Note that if the N (NOT AUTHORIZED) indicator is entered, neither the currency nor the amount must be entered.
Penalty for Exchange AFTER flight Departure
It can be established to apply a specific penalty after departure of the flight included in the ticket The entry that must be entered is the following:
FMOD <item> / PE / A-EXC / <pax type> / A / <no show> / <penalty> / <amount>
Example
FMOD4/PE/A-EXC/ACI/A/N/C/USD80
| FMOD | Fixed command to modify the fare data |
| 4 | Item number in which the fare is found |
| / | Mandatory slash |
| PE | Penalty Indicator |
| / | Mandatory Slash |
| A- | A- Indicator to add the penalty (A: ADD). The indicator must be followed by a hyphen |
| EXC | EXCHANGE indicator . It means that the penalty will apply at the time of exchanging a |
| / | Mandatory slash |
| ACI | Passenger types on which the penalty applies. A: Adult C: CHild I: Infant |
| / | Mandatory slash |
| A | Represents the word After, which means that the penalty will apply if required to exchange the ticket after the departure of the flight |
| / | Mandatory slash |
| N | Indicator of how to apply penalties for NO SHOW passengers. The valid options for the command are: N (Always apply penalty, not only to Nos Show passengers) or |
| / | Mandatory slash |
| C | Indicator for the word CHARGE . It means that an amount) will be charged as penalty for the exchange. Another valid option for this box is N, which |
| / | Mandatory slash |
| USD | ISO currency code in which the penalty will be charged. The penalty currency must match the fare currency- |
| 30 | Amount (value) of the penalty that will be charged at the time of the exchange. This value |
To define that the fare does not allow exchange after the flight departure you must enter the next entry:
FMOD <item> / PE / A-EXC / <pax type> / A / <no show> / N
Examples
FMOD4/PE/A-EXC/ACI/A/N/N Does not allow exchange, after flight departure, to any passenger
FMOD4/PE/A-EXC/ACI/A/Y/N Does not allow exchange, after flight departure, if the passenger was NO SHOW
Note that if the N (NOT AUTHORIZED) indicator is entered, neither the currency nor the amount should be entered.
Exchange Penalty based on the number of days / hours After flight departure
This functionality allows you to set different charges, depending on the number of days or hours after the flight departure. It may also be established that, after the departure of the flight, it is allowed or not, to carry out the
exchange-
The command to configure the penalty with this feature is as follows:
FMOD/PE/A-EXC//A///C/
Example
FMOD1/PE/A-EXC/ACI/A/N/30D/C/USD80
| FMOD | Fixed command to modify the fare data |
| 1 | Item number in which the fare is found |
| / | Mandatory slash |
| PE | Penalty Indicator |
| / | Mandatory slash |
| A- | A- Indicator to add the penalty (A: ADD). The indicator must be followed by a hyphen |
| EXC | EXCHANGE indicator . It means that the penalty will apply at the time of exchanging a ticket |
| / | Mandatory slash |
| ACI | Passenger types on which the penalty applies. A: Adult C: CHild I: Infant |
| / | Mandatory Slash |
| A | It represents the word AFTER, it means, that the penalty will apply in case an exchange is required after the departure of the flight |
| / | Mandatory slash |
| N | Indicator of how to apply penalties for NO SHOW passengers. The valid options for the command are: N (Always apply penalty, not only to Nos Show passengers) or And (Penalty Only applies to No Show passengers ) |
| / | Mandatory slash |
| 30D | Number of days or hours after the departure of the flight in which the penalty Options: D: Days H: Hours The maximum value for both options is 999 |
| / | Mandatory Slash |
| C | Indicator for the word CHARGE . It means that an amount) will be charged as penalty for the exchange. Another valid option for this box is N, which represents NOT AUTHORIZED, this means that it is not allowed to perform the exchange of a ticket purchased with such fare. |
| / | Mandatory slash |
| USD | ISO currency code in which the penalty will be charged. The penalty currency must match the fare currency- |
| 80 | Amount (value) of the penalty that will be charged at the time of the exchange. This value accepts decimals |
To configure that the exchange should not be allowed after a certain amount of time has elapsed, you must enter the following entry:
FMOD/PE/A-EXC//A///N
Example
FMOD1/PE/A-EXC/ACI/A/N/30D/N
The "N" indicator, entered at the end of the command, means that changes will not be allowed after the amount of days / hours indicated previously in the same command.
Considerations:
If there were two penalties for the same period (number of days after departure) of the flight), the system will always apply the most restrictive. For example, if it were after 30 days after flight departure the exchange can be allowed with an extra charge, and at the same there is another condition that after 30 days the exchange can not be made, the system will apply the most restrictive condition, in this case not allowing the exchange of the ticket.
The number of days after the departure of the flight are counted from the day after the date of departure of the flight.
ANYTIME Exchange penalty
t can be set to ANYTIME apply a penalty, regardless of whether the exchange is made before or after the departure of the flight included in the ticket. The entry that must be entered is the following:
FMOD <item> / PE / A-EXC / <pax type> / * / <no show> / <penalty> / <amount>
Example;
FMOD4/PE/A-EXC/ACI/*/N/C/USD80
| FMOD | Fixed command to modify the fare data |
| 4 | Item number in which the fare is found |
| / | Mandatory slash |
| PE | Penalty Indicator |
| / | Mandatory Slash |
| A- | A- Indicator to add the penalty (A: ADD). The indicator must be followed by a hyphen |
| EXC | EXCHANGE indicator . It means that the penalty will apply at the time of exchanging a |
| / | Mandatory slash |
| ACI | Passenger types on which the penalty applies. A: Adult C: CHild I: Infant |
| / | Mandatory slash |
| * | The asterisk means that the penalty will always be charged and will apply anytime when the exchange is made, either before or after the departure of the flight |
| / | Mandatory slash |
| N | Indicator of how to apply penalties for NO SHOW passengers. The valid options for the command are: N (Always apply penalty, not only to Nos Show passengers) or |
| / | Mandatory slash |
| C | Indicator for the word CHARGE . It means that an amount) will be charged as penalty for the exchange. Another valid option for this box is N, which |
| / | Mandatory slash |
| USD | ISO currency code in which the penalty will be charged. The penalty currency must match the fare currency- |
| 30 | Amount (value) of the penalty that will be charged at the time of the exchange. This value |
To define that the fare never allows exchange, the following entry must be entered:
FMOD <item> / PE / A-EXC / <pax type> / * / <no show> / N
Example:
FMOD4/PE/A-EXC/ACI/*/N/N Does not allow exchange, anytime and to any passenger
FMOD4/PE/A-EXC/ACI/*/Y/N Does not allow exchange, anytime if the passenger was NO SHOW
Note that if the N (NOT AUTHORIZED) indicator is entered, neither the currency nor the amount should be entered.
Considerations:
Passenger type is mandatory.
Penalty code will always be "OD" and it is automatically entered by the system in all cases, including manual entry.
Each time a Penalty rule is added for the exchange, the system will respond with the following message: OK - * PE * RULES FOR EXCHANGE ADD
Penalty must be set in the same currency as the published fare.
- To apply penalty collection the system analyzes the beginning of the fare component.
When a penalty is set using number of hours, the system will apply the rule taking into account the time in the immediate previous point. For example, if it is 12.50hs the system
applies as if it were 12.00 hs.To apply the penalty rules, the system compares the current time with the start time of the fare component flight.
A ticket issued with a fare that has a penalty may not be included in the mass tickets exchange command(WEXC / ADD ... see Ticketing Manual ) to then generate a credit EMPD,
REVALIDATIONS
Ticket Revalidation can be configured to be allowed or not for each of the fares. If allowed it can be done by passenger type and with the condition that a penalty must have been previously charged. In order to do so the airline must have EMD Electronic Miscellaneous Document) documents implemented
ADD
To add Penalty to a fare, select the PE option. PENALTIES in step 2 (Rules and Restrictions) of the fare mask. Then you must enter the informative text that is considered necessary and that will be shown in the display of the fare rule text. (FQN).
Once the information has been entered, the functionality must be activated with one of the following commands depending on whether you want to apply the penalty on the revalidation: before the departure of the flight, after the departure of the flight, anytime and / or if it were a special penalty for passengers no show.
Penalty for ticket revalidation BEFORE flight departure
In case REVALIDATION is necessary It can be set to apply a specific penalty before the flight departure You must define the number of hours or days before the departure of the flight in which the penalty .
The entry that must be entered is the following:
FMOD <item> / PE / A-REV / <type of pax> / B / <hours or days> / <penalty> / <amount>
Example:
FMOD4/PE/A-REV/ACI/B/1D/C/USD30
| FMOD | Fixed command to modify the fare data |
| 4 | Item number in which the fare is found |
| / | Mandatory slash |
| PE | Penalty Indicator |
| / | Mandatory slash |
| A- | A- Indicator to add the penalty (A: ADD). The indicator must be followed by a hyphen |
| REV | REVALIDATION indicator. It means that the penalty will apply at the time of ticket revalidation |
| / | Mandatory slash |
| ACI | Passenger types on which the penalty applies. A: Adult C: CHild I: Infant |
| / | Mandatory slash |
| B | Represents the word Before, which means that the penalty will apply if required |
| / | Mandatory slash |
| 1D | Number of days or hours prior to departure of the flight in which the penalty will apply.Options: D: Days H: Hours The maximum value for both options is 999 |
| / | Mandatory slash |
| C | Indicator for the word CHARGE . It means that an amount) will be charged as penalty for the exchange. Another valid option for this box is N, which |
| / | Mandatory slash |
| USD | ISO currency code in which the penalty will be charged. The penalty currency must match the fare currency- |
| 30 | Amount (value) of the penalty that will be charged at the time of the exchange. This value |
To define that the fare does not allow the ticket revalidation, the following entry must be entered:
FMOD <item> / PE / A-REV / <type of pax> / B / <hours or days> / N
Example: FMOD4 / PE / A-REV / ACI / B / 10D / N
Note that if the N (NOT AUTHORIZED) indicator is entered, neither the currency nor the amount should be entered.
Penalty for ticket revalidation AFTER flight departure
It can be established to apply a specific penalty after departure of the flight included in the ticket The entry that must be entered is the following:
FMOD <item> / PE / A-REV / <pax type> / A / <no show> / <penalty> / <amount>
Example: FMOD4 / PE / A-REV / ACI / A / N / C / USD80
| FMOD | Fixed command to modify the fare data |
| 4 | Item number in which the fare is found |
| / | Mandatory slash |
| PE | Penalty Indicator |
| / | Mandatory slash |
| A- | A- Indicator to add the penalty (A: ADD). The indicator must be followed by a hyphen |
| REV | REVALIDATION indicator. It means that the penalty will apply at the time of ticket revalidation |
| / | Mandatory slash |
| ACI | Passenger types on which the penalty applies. A: Adult C: CHild I: Infant |
| / | Mandatory slash |
| A | Represents the word After, which means that the penalty will apply if required |
| / | Mandatory slash |
| 1D | Number of days or hours prior to departure of the flight in which the penalty will apply.Options: D: Days H: Hours The maximum value for both options is 999 |
| / | Mandatory slash |
| C | Indicator for the word CHARGE . It means that an amount) will be charged as penalty for the exchange. Another valid option for this box is N, which |
| / | Mandatory slash |
| USD | ISO currency code in which the penalty will be charged. The penalty currency must match the fare currency- |
| 80 | Amount (value) of the penalty that will be charged at the time of the exchange. This value |
To define that the fare does not allow ticket revalidation after flight departure, you must enter the next entry:
FMOD<item>/PE/A-REV//A//N
Examples
FMOD4/PE/A-REV/ACI/A/N/N Revalidation not permitted after flight departure to any passenger type.
FMOD4/PE/A-REV/ACI/A/Y/N Revaidation not permitted after flight departure if pax was no show.
Note that if the N (NOT AUTHORIZED) indicator is entered, neither the currency nor the amount should be entered.
Penalty for revalidation ANYTIME applicable
It can be set to always apply a penalty, regardless if the ticket revalidation is done before or after the departure of the flight included in it. The entry that must be entered is the
following:
FMOD <item> / PE / A-REV / <pax type> / * / <no show> / <penalty> / <amount>
Example
FMOD1/PE/A-REV/ACI/*/N/C/USD80
| FMOD | Fixed command to modify the fare data |
| 1 | Item number in which the fare is found |
| / | Mandatory slash |
| PE | Penalty Indicator |
| / | Mandatory slash |
| A- | A- Indicator to add the penalty (A: ADD). The indicator must be followed by a hyphen |
| REV | REVALIDATION indicator. It means that the penalty will apply at the time of ticket revalidation |
| / | Mandatory slash |
| ACI | Passenger types on which the penalty applies. A: Adult C: CHild I: Infant |
| / | Mandatory Slash |
| * | The asterisk means that the penalty will always be charged and will apply anytime when the revalidation is carried out, either before or after the departure of the flight |
| / | Mandatory slash |
| N | Indicator of how to apply penalties for NO SHOW passengers. The valid options for the command are: N (Always apply penalty, not only to Nos Show passengers) or And (Penalty Only applies to No Show passengers ) |
| / | Mandatory slash |
| 30D | Number of days or hours after the departure of the flight in which the penalty Options: D: Days H: Hours The maximum value for both options is 999 |
| / | Mandatory Slash |
| C | Indicator for the word CHARGE . It means that an amount) will be charged as penalty for the exchange. Another valid option for this box is N, which represents NOT AUTHORIZED, this means that it is not allowed to perform the exchange of a ticket purchased with such fare. |
| / | Mandatory slash |
| USD | ISO currency code in which the penalty will be charged. The penalty currency must match the fare currency- |
| 80 | Amount (value) of the penalty that will be charged at the time of the exchange. This value accepts decimals |
To define that the NEVER allows the revalidation of the ticket, the following entry must be entered:
FMOD <item> / PE / A-REV / <pax type> / * / <no show> / N
Examples
FMOD1/PE/A-REV/ACI/*/N/N Does not allow revalidation, at any time and to any passenger
FMOD1/PE/A-REV/ACI/*/Y/N Does not allow revalidation, at no time if the passenger was NoShow
Note that if the N (NOT AUTHORIZED) indicator is entered, neither the currency nor the amount must be entered.
Considerations:
- Passenger type is mandatory
- To be able to charge a penalty for revalidating a ticket, the airline must have EMD already implemented.
Each time a Penalty rule is added for the revalidation, the system will respond with the following message: OK - * PE * RULES FOR REVAL ADD
- Penalty must be set in the same currency as the published fare
- To apply penalty collection the system analyzes the beginning of the fare component.
When a penalty is set using number of hours, the system will apply the rule taking into account the time in the immediate previous point. For example, if it is 12.50hs the system
applies as if it were 12.00 hs.To apply the penalty rules, the system compares the current time with the start time of the fare component flight.
A ticket issued with a fare that has a penalty may not be included in the mass tickets exchange command(WEXC / ADD ... see Ticketing Manual ) to then generate a credit EMPD,
Example of revalidation with penalty
If you try to revalidate a ticket which allows change but with penalty, without informing the EMD number in the command, the system will respond with the following message
When the EMD is reported in the revalidation command, and it contains the specified amount for the penalty system responds:
When the EMD is reported in the revalidation command, and it does not contain the specified amount for the penalty system responds:
REFUND
It can be configured that the refund of a ticket is allowed or not for each of the fares. It will be possible to establish that in order to reimburse a ticket, a penalty must be previously charged.
ADD
To add Penalty to a fare, select the PE option. PENALTIES in step 2 (Rules and Restrictions) of the fare mask. Then you must enter the informative text that is considered necessary and that will be shown in the display of the fare rule text. (FQN). Once the information has been entered, the functionality must be activated with one of the following commands to collect penalty on a refund.
Refund Penalty
You can set a penalty to apply when you refund a ticket, this option can only take action when automatic refund is used. Manual refund does not read any rule configured in the fare.
FMOD <item> / PE / A-REF / <type of pax> / * / N / <penalty> / <currency and amount>
Example
FMOD1/PE/A-REF//*/N/C/USD200
System response
| FMOD | Fixed command to modify the fare data |
| 1 | Item number in which the fare is found |
| / | Mandatory slash |
| PE | Penalty Indicator |
| / | Mandatory slash |
| A- | A- Indicator to add the penalty (A: ADD). The indicator must be followed by a hyphen |
| REF | REFUND indicator. It means that the penalty will apply at the time of ticket refund |
| / | Mandatory slash |
| ACI | Passenger types on which the penalty applies. A: Adult C: CHild I: Infant |
| / | Mandatory Slash |
| * | The asterisk means that the penalty will always be charged and will apply anytime when the revalidation is carried out, either before or after the departure of the flight |
| / | Mandatory slash |
| N | Indicator of how to apply penalties for NO SHOW passengers. The valid options for the command are: N (Always apply penalty, not only to Nos Show passengers) or And (Penalty Only applies to No Show passengers ) |
| / | Mandatory Slash |
| C | Indicator for the word CHARGE . It means that an amount) will be charged as penalty for the exchange. Another valid option for this box is N, which represents NOT AUTHORIZED, this means that it is not allowed to perform the exchange of a ticket purchased with such fare. |
/ | Mandatory slash |
| USD200 | Currency code and amount |