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indentPenalties

 


INTRODUCTION


This functionality allows you to establish  penalties fees with the aim of automatically charging a  value in Exchange transactions (exchange / reissue). In addition, it offers the possibility of inhibiting ticket revalidation or  allowing  it by requesting the association of the penalty in an EMD. These configurations are made within each of the fares as described below

 


EXCHANGE

ADD


To add Penalty fee, select the PE option. PENALTIES in step 2 (Rules and Restrictions) of the fare mask. Then you must enter the informative text that is considered necessary and that will be shown in the display of the fare  notes (FQN). 


Once the information has been entered, the functionality must be activated with one of the following commands  depending on whether you want to apply the exchange penalty before or after the  flight departure and / or if it were a special penalty for no show passengers. 


Penalty for exchange BEFORE flight departure 


It can be set to apply a specific penalty before the departure of the flight included in the ticket . You can define the number of hours or days before the departure of the flight in which the penalty  applies.The entry that must be entered is the following: 


Code Block
languagexml
themeFadeToGrey
FMOD <item> / PE / A-EXC / <pax type> / B / <hours or days> / <penalty> / <amount>

 

 



Example:

FMOD4 / PE / A-EXC / ACI / B / 1D / C / USD30

 

 

 




FMODFixed command to modify the fare data
4Item number in which the fare is found
/Mandatory slash
PEPenalty Indicator
/Mandatory slash
A-

A- Indicator to add the penalty (A: ADD). The indicator must be followed by a hyphen

EXC

EXCHANGE indicator . It means that the penalty will apply at the time of exchanging a ticket.

/Mandatory slash
ACIPassenger types on which the penalty applies. A: Adult C: CHild I: Infant
/Mandatory slash
B

Represents the word Before, which means that the penalty will apply if required in an exchange before the departure of the flight.

/Mandatory slash
1DNumber of days or hours prior to departure of the flight in which the penalty fee will apply.Options: D: Days H: Hours The maximum value for both options is 999
/Mandatory slash
C

Indicator for the word CHARGE . It means that an amount will be charged as penalty for the exchange. Another valid option for this box is N, which
represents NOT AUTHORIZED, this means that it is not allowed to perform the exchange of a ticket purchased with such fare.

/Mandatory slash
USD

ISO currency code in which the penalty will be charged. The penalty currency must match the fare currency.

30

Amount (value) of the penalty that will be charged at the time of the exchange. This value
accepts decimals

 


To define that the fare does not allow exchange, the following entry must be entered:

 


Code Block
languagexml
themeFadeToGrey
FMOD<ítem>/PE/A-EXC//B//N

 


Example

FMOD4/PE/A-EXC/ACI/B/10D/N

Note that if the N (NOT AUTHORIZED) indicator is entered, neither the currency nor the amount must be entered.

 


Penalty for Exchange AFTER flight Departure

It can be established to apply a specific penalty after departure of the flight included in the ticket The entry that must be entered is the following:

 


Code Block
languagexml
themeFadeToGrey
FMOD <item> / PE / A-EXC / <pax type> / A / <no show> / <penalty> / <amount>
 


Example 


FMOD4/PE/A-EXC/ACI/A/N/C/USD80

 


FMODFixed command to modify the fare data
4 Item number in which the fare is found
/Mandatory slash
PEPenalty Indicator
/Mandatory Slash
A-

A- Indicator to add the penalty (A: ADD). The indicator must be followed by a hyphen

EXC

EXCHANGE indicator . It means that the penalty will apply at the time of exchanging a
ticket.

/Mandatory slash
ACIPassenger types on which the penalty applies. A: Adult C: CHild I: Infant
/Mandatory slash
A

Represents the word After, which means that the penalty will apply if required to exchange the ticket after the departure of the flight

/Mandatory slash
N

Indicator of how to apply penalties for NO SHOW passengers. The valid options for the command are: N (Always apply penalty, not only to Nos Show passengers) or
And (Penalty Only applies to No Show passengers )

/Mandatory slash
C

Indicator for the word CHARGE . It means that an amount) will be charged as penalty for the exchange. Another valid option for this box is N, which
represents NOT AUTHORIZED, this means that it is not allowed to perform the exchange of a ticket purchased with such fare.

/Mandatory slash
USD

ISO currency code in which the penalty will be charged. The penalty currency must match the fare currency.

30

Amount (value) of the penalty that will be charged at the time of the exchange. This value accepts decimals

 

 



To define that the fare does not allow exchange after the flight departure  you must enter the next entry: 


Code Block
languagexml
themeFadeToGrey
FMOD <item> / PE / A-EXC / <pax type> / A / <no show> / N

 


Examples

FMOD4/PE/A-EXC/ACI/A/N/N    Does not allow exchange, after  flight departure, to any passenger

 


FMOD4/PE/A-EXC/ACI/A/Y/N    Does not allow exchange, after flight departure, if the passenger was NO SHOW 


Note that if the N (NOT AUTHORIZED) indicator is entered, neither the currency nor the amount should be entered.

 

 



Exchange Penalty based on the number of days / hours After flight departure

 


This functionality allows you to set different charges, depending on the number of days or hours after the flight departure. It may also be established that, after the departure of the flight, the exchange it is allowed or not.

 


The command to configure the penalty with this feature is as follows:

 


Code Block
languagexml
themeFadeToGrey
FMOD/PE/A-EXC//A///C/

 


Example

FMOD1/PE/A-EXC/ACI/A/N/30D/C/USD80 


FMODFixed command to modify the fare data
1Item number in which the fare is found
/Mandatory slash
PEPenalty Indicator
/Mandatory slash
A-A- Indicator to add the penalty (A: ADD). The indicator must be followed by a hyphen
EXCEXCHANGE indicator . It means that the penalty will apply at the time of exchanging a ticket
/Mandatory slash
ACIPassenger types on which the penalty applies. A: Adult C: CHild I: Infant
/Mandatory Slash
A

It represents the word AFTER, it means, that the penalty will apply in case an exchange is required after the departure of the flight

/Mandatory slash
NIndicator of how to apply penalties for NO SHOW passengers. The valid options for the command are: N (Always apply penalty, not only to Nos Show passengers) or
And (Penalty Only applies to No Show passengers )
/Mandatory slash
30D

Number of days or hours after the departure of the flight in which the penalty will apply Options: D: Days H: Hours The maximum value for both options is 999

/Mandatory Slash
CIndicator for the word CHARGE . It means that an amount) will be charged as penalty for the exchange. Another valid option for this box is N, which
represents NOT AUTHORIZED, this means that it is not allowed to perform the exchange of a ticket purchased with such fare.
/Mandatory slash
USDISO currency code in which the penalty will be charged. The penalty fee currency must match the fare currency-
80Amount (value) of the penalty that will be charged at the time of the exchange. This value accepts decimals
 


To configure that the exchange should not be allowed after a certain amount of time has elapsed, you must enter the following entry:

 


Code Block
languagexml
themeFadeToGrey
FMOD/PE/A-EXC//A///N

 


Example

 


FMOD1/PE/A-EXC/ACI/A/N/30D/N

The "N" indicator, entered at the end of the command, means that changes will not be allowed after the amount of days / hours indicated previously in the same command.

 


Considerations:

  • If there were two penalties for the same period (number of days after departure) of the flight), the system will always apply the most restrictive. For example, if it were after 30 days after flight departure the exchange can be  allowed  with an extra charge, and at the same there is another condition that after 30 days the exchange can not be made, the system will apply the most restrictive condition, in this case not allowing the exchange of the ticket.

  • The number of days after the departure of the flight are counted from the day after the date of departure of the flight.

 

 



ANYTIME Exchange penalty

 


t can be set to ANYTIME apply a penalty, regardless of whether the exchange is made before or after the departure of the flight included in the ticket. The entry that must be entered is the following:

 


Code Block
languagexml
themeFadeToGrey
FMOD <item> / PE / A-EXC / <pax type> / * / <no show> / <penalty> / <amount>

 


Example;


FMOD4/PE/A-EXC/ACI/*/N/C/USD80 


FMODFixed command to modify the fare data
4 Item number in which the fare is found
/Mandatory slash
PEPenalty Indicator
/Mandatory Slash
A-

A- Indicator to add the penalty (A: ADD). The indicator must be followed by a hyphen

EXC

EXCHANGE indicator . It means that the penalty fee will apply at the time of exchanging a
ticket.

/Mandatory slash
ACIPassenger types on which the penalty applies. A: Adult C: CHild I: Infant
/Mandatory slash
*

The asterisk means that the penalty will always be charged and will apply anytime when the exchange is made, either before or after the departure of the flight

/Mandatory slash
N

Indicator of how to apply penalties for NO SHOW passengers. The valid options for the command are: N (Always apply penalty, not only to Nos Show passengers) or
And (Penalty Only applies to No Show passengers )

/Mandatory slash
C

Indicator for the word CHARGE . It means that an amount) will be charged as penalty for the exchange. Another valid option for this box is N, which
represents NOT AUTHORIZED, this means that it is not allowed to perform the exchange of a ticket purchased with such fare.

/Mandatory slash
USD

ISO currency code in which the penalty will be charged. The penalty currency must match the fare currency-

30

Amount (value) of the penalty that will be charged at the time of the exchange. This value
accepts decimals

 


To define that the fare never allows exchange, the following entry must be entered:

Code Block
languagexml
themeFadeToGrey
FMOD <item> / PE / A-EXC / <pax type> / * / <no show> / N

 


Example:

FMOD4/PE/A-EXC/ACI/*/N/N       Does not allow exchange, anytime and to any passenger

 


FMOD4/PE/A-EXC/ACI/*/Y/N       Does not allow exchange, anytime if the passenger was NO SHOW 


Note that if the N (NOT AUTHORIZED) indicator is entered, neither the currency nor the amount should be entered.


Considerations:


  • Passenger type is mandatory.

  • Penalty code will always be "OD" and it is automatically entered by the system in all cases, including manual entry.

  • Each time a Penalty rule is added for the exchange, the system will respond with the following message: OK - * PE * RULES FOR EXCHANGE ADD 

  • Penalty must be set in the same currency as the published fare.

  • To apply  penalty  collection  the system analyzes the beginning of the fare component.
  • When a penalty is set using number of hours, the system will apply the rule taking into account the time in the immediate previous point. For example, if it is 12.50hs the system
    applies as if it were 12.00 hs.

  • To apply the penalty rules, the system compares the current time with the start time of the fare component flight.

  • A ticket issued with a fare that has a penalty may not be included in the mass tickets exchange  command(WEXC / ADD ... see Ticketing  Manual ) to then generate a credit EMPD,

 



REVALIDATIONS

Ticket Revalidation can be configured to be allowed or not for each of the fares. If allowed it can be done by passenger type and with the condition that a penalty must have been previously charged. In order to do so the airline must have EMD Electronic Miscellaneous Document) documents implemented 


ADD
To add Penalty to a fare, select the PE option. PENALTIES in step 2 (Rules and Restrictions) of the fare mask. Then you must enter the informative text that is considered necessary and that will be shown in the display of the fare rule text.  (FQN).
Once the information has been entered, the functionality must be activated with one of the following commands depending on whether you want to apply the penalty on the revalidation: before the departure of the flight, after the departure of the flight, anytime  and / or if it were a special penalty for passengers no show.

 


Penalty for ticket revalidation BEFORE flight departure 

 


In case REVALIDATION is necessary It can be set to apply a specific penalty before the flight departure You must define the number of hours or days before the departure of the flight in which the penalty .

The entry that must be entered is the following:

 


Code Block
languagexml
themeFadeToGrey
FMOD <item> / PE / A-REV / <type of pax> / B / <hours or days> / <penalty> / <amount>

 


Example: 


FMOD4/PE/A-REV/ACI/B/1D/C/USD30

 


FMODFixed command to modify the fare data
4 Item number in which the fare is found
/Mandatory slash
PEPenalty Indicator
/Mandatory slash
A-

A- Indicator to add the penalty (A: ADD). The indicator must be followed by a hyphen

REV

REVALIDATION indicator. It means that the penalty will apply at the time of ticket revalidation

/Mandatory slash
ACIPassenger types on which the penalty applies. A: Adult C: CHild I: Infant
/Mandatory slash
B

Represents the word Before, which means that the penalty will apply if required
in an exchange before the departure of the flight.

/Mandatory slash
1DNumber of days or hours prior to departure of the flight in which the penalty will apply.Options: D: Days H: Hours The maximum value for both options is 999
/Mandatory slash
C

Indicator for the word CHARGE . It means that an amount) will be charged as penalty for the exchange. Another valid option for this box is N, which
represents NOT AUTHORIZED, this means that it is not allowed to perform the exchange of a ticket purchased with such fare.

/Mandatory slash
USD

ISO currency code in which the penalty will be charged. The penalty currency must match the fare currency-

30

Amount (value) of the penalty that will be charged at the time of the exchange. This value
accepts decimals

 


To define that the fare does not allow the ticket  revalidation, the following entry must be entered:

 


Code Block
languagexml
themeFadeToGrey
FMOD <item> / PE / A-REV / <type of pax> / B / <hours or days> / N

 


Example: FMOD4 / PE / A-REV / ACI / B / 10D / N

 


Note that if the N (NOT AUTHORIZED) indicator is entered, neither the currency nor the amount should be entered. 


Penalty for ticket revalidation AFTER flight departure 


It can be established to apply a specific penalty after departure of the flight included in the ticket The entry that must be entered is the following: 


Code Block
languagexml
FMOD <item> / PE / A-REV / <pax type> / A / <no show> / <penalty> / <amount>

Example: FMOD4 / PE / A-REV / ACI / A / N / C / USD80

 


FMODFixed command to modify the fare data
4 Item number in which the fare is found
/Mandatory slash
PEPenalty Indicator
/Mandatory slash
A-

A- Indicator to add the penalty (A: ADD). The indicator must be followed by a hyphen

REV

REVALIDATION indicator. It means that the penalty will apply at the time of ticket revalidation

/Mandatory slash
ACIPassenger types on which the penalty applies. A: Adult C: CHild I: Infant
/Mandatory slash
A

Represents the word After, which means that the penalty will apply if required
in an exchange after the departure of the flight.

/Mandatory slash
1DNumber of days or hours prior to departure of the flight in which the penalty will apply.Options: D: Days H: Hours The maximum value for both options is 999
/Mandatory slash
C

Indicator for the word CHARGE . It means that an amount) will be charged as penalty for the exchange. Another valid option for this box is N, which
represents NOT AUTHORIZED, this means that it is not allowed to perform the exchange of a ticket purchased with such fare.

/Mandatory slash
USD

ISO currency code in which the penalty will be charged. The penalty currency must match the fare currency-

80

Amount (value) of the penalty that will be charged at the time of the exchange. This value
accepts decimals

 


To define that the fare does not allow ticket  revalidation after flight departure, you must enter the next entry: 


Code Block
languagexml
FMOD<item>/PE/A-REV//A//N
 


Examples

FMOD4/PE/A-REV/ACI/A/N/N        Revalidation not permitted after flight departure to any passenger type.

FMOD4/PE/A-REV/ACI/A/Y/N        Revalidation not permitted after flight departure if pax was no show.

 


Note that if the N (NOT AUTHORIZED) indicator is entered, neither the currency nor the amount should be entered.

 


Penalty for revalidation ANYTIME applicable  


It can be set to always apply a penalty, regardless if the ticket revalidation  is done before or after the departure of the flight included in it. The entry that must be entered is the
following: 


Code Block
languagexml
themeFadeToGrey
FMOD <item> / PE / A-REV / <pax type> / * / <no show> / <penalty> / <amount>
 


Example

FMOD1/PE/A-REV/ACI/*/N/C/USD80

 


FMODFixed command to modify the fare data
1 Item number in which the fare is found
/Mandatory slash
PEPenalty Indicator
/Mandatory slash
A-A- Indicator to add the penalty (A: ADD). The indicator must be followed by a hyphen
REVREVALIDATION indicator. It means that the penalty will apply at the time of ticket revalidation
/Mandatory slash
ACIPassenger types on which the penalty applies. A: Adult C: CHild I: Infant
/Mandatory Slash
*

The asterisk means that the penalty will always be charged and will apply anytime when the revalidation is carried out, either before or after the departure of the flight

/Mandatory slash
NIndicator of how to apply penalties for NO SHOW passengers. The valid options for the command are: N (Always apply penalty, not only to Nos Show passengers) or
And (Penalty Only applies to No Show passengers )
/Mandatory slash
30D

Number of days or hours after the departure of the flight in which the penalty Options: D: Days H: Hours The maximum value for both options is 999

/Mandatory Slash
CIndicator for the word CHARGE . It means that an amount) will be charged as penalty for the exchange. Another valid option for this box is N, which
represents NOT AUTHORIZED, this means that it is not allowed to perform the exchange of a ticket purchased with such fare.
/Mandatory slash
USDISO currency code in which the penalty will be charged. The penalty currency must match the fare currency-
80Amount (value) of the penalty that will be charged at the time of the exchange. This value
accepts decimals

 


To define that the NEVER  allows the revalidation of the ticket, the following entry must be entered:

Code Block
languagexml
themeFadeToGrey
FMOD <item> / PE / A-REV / <pax type> / * / <no show> / N

 


Examples

 


FMOD1/PE/A-REV/ACI/*/N/N     Does not allow revalidation, at any time and to any passenger

FMOD1/PE/A-REV/ACI/*/Y/N     Does not allow revalidation, at no time if the passenger was NoShow 


Note that if the N (NOT AUTHORIZED) indicator is entered, neither the currency nor the amount must be entered. 


Considerations:

 


  • Passenger type is mandatory
  • To be able to charge a penalty for revalidating a ticket, the airline must have EMD already implemented.
  • Each time a Penalty rule is added for the revalidation, the system will respond with the following message: OK - * PE * RULES FOR REVAL ADD

  • Penalty fee must be set in the same currency as the published fare
  • To apply  penalty fee  collection  the system analyzes the beginning of the fare component.
  • When a penalty fee is set using number of hours, the system will apply the rule taking into account the time in the immediate previous point. For example, if it is 12.50hs the system
    applies as if it were 12.00 hs.

  • To apply the penalty rules, the system compares the current time with the start time of the fare component flight.

  • A ticket issued with a fare that has a penalty fee may not be included in the mass tickets exchange  command(WEXC / ADD ... see Ticketing  Manual ) to then generate a credit EMPD,

 


Example of revalidation with penalty


If you try to revalidate a ticket which allows change but with penalty, without informing the EMD number in the command, the system will respond with the following message

 


 


When the EMD is reported in the revalidation command, and it contains the specified amount for the penalty system responds:

 


When the EMD is reported in the revalidation command, and it does not contain the specified amount  for the penalty system responds: 



REFUND

 


It can be configured that the refund of a ticket is allowed or not for each of the fares. It will be possible to establish that in order to reimburse a ticket, a penalty must be previously charged.

ADD

To add Penalty to a fare, select the PE option. PENALTIES in step 2 (Rules and Restrictions) of the fare mask. Then you must enter the informative text that is considered necessary and that will be shown in the display of the fare rule text.  (FQN). Once the information has been entered, the functionality must be activated with one of the following commands to collect penalty on a refund. 

 

 



Refund Refund Penalty
You can set a penalty to apply when you refund a ticket, this option can only take action when automatic refund is used. Manual refund does not read any rule configured in the fare.

  •  Refund Penalty with specific Amount
Code Block
languagexml
themeFadeToGrey
FMOD <item> / PE / A-REF / <type of pax> / * / N / <penalty> / <currency and amount>

Example

FMOD1/PE/A-REF/ACI/*/N/C/USD200 


System response

 


FMODFixed command to modify the fare data
1 Item number in which the fare is found
/Mandatory slash
PEPenalty Indicator
/Mandatory slash
A-A- Indicator to add the penalty (A: ADD). The indicator must be followed by a hyphen
REFREFUND indicator. It means that the penalty will apply at the time of ticket refund
/Mandatory slash
ACIPassenger types on which the penalty applies. A: Adult C: CHild I: Infant
/Mandatory Slash
*

The asterisk means that the penalty will always be charged and will apply anytime when the revalidation is carried out, either before or after the departure of the flight

/Mandatory slash
NIndicator of how to apply penalties for NO SHOW passengers. The valid options for the command are: N (Always apply penalty, not only to Nos Show passengers) or
And (Penalty Only applies to No Show passengers )
/Mandatory Slash
CIndicator for the word CHARGE . It means that an amount) will be charged as penalty for the exchange. Another valid option for this box is N, which
represents NOT AUTHORIZED, this means that it is not allowed to perform the exchange of a ticket purchased with such fare.

/

Mandatory slash
USD200Currency code and amount
 


  • Refund Penalty by Percent
Code Block
languagexml
themeFadeToGrey
FMOD <item> / PE / A-REF / <type of pax> / * / N / <penalty> / <Percent>

Example

FMOD1/PE/A-REF/ACI/*/N/P/30

System response

Image Added


FMODFixed command to modify the fare data
1 Item number in which the fare is found
/Mandatory slash
PEPenalty Indicator
/Mandatory slash
A-A- Indicator to add the penalty (A: ADD). The indicator must be followed by a hyphen
REFREFUND indicator. It means that the penalty will apply at the time of ticket refund
/Mandatory slash
ACIPassenger types on which the penalty applies. A: Adult C: CHild I: Infant
/Mandatory Slash
*

The asterisk means that the penalty will always be charged and will apply anytime when the revalidation is carried out, either before or after the departure of the flight

/Mandatory slash
NIndicator of how to apply penalties for NO SHOW passengers. The valid options for the command are: N (Always apply penalty, not only to Nos Show passengers) or
And (Penalty Only applies to No Show passengers )
/Mandatory Slash
PIndicator for the word PERCENT . It means that the percent will be charged as penalty for the exchange (percentage of base rate). Another valid option for this box is N, which
represents NOT AUTHORIZED, this means that it is not allowed to perform the exchange of a ticket purchased with such fare.

/

Mandatory slash
30
Percentage

Considerations:

Penalties could be configurated Before Departure, After Departure or Allways, like previous example.

  • In case of Before Departure it can be configured indicating the number of days or hours. For example:

FMOD1/PE/A-REF/ACI/B/330D/C/USD200

FMOD1/PE/A-REF/ACI/B/24H/P/30

  • In case of After Departure it can be configurated to apply for passenger No Show or Not. For example

FMOD1/PE/A-REF/ACI/A/N/C/USD200 - It means that Allways apply penalty, not only to Nos Show passengers

FMOD1/PE/A-REF/ACI/A/Y/P/30           - It means will apply Only to No Show Passengers


Refund Inhibition


You can set the inhibition of the refund of a ticket using the following configuration:

Code Block
languagexml
themeFadeToGrey
FMOD <item> / PE / A-REF / <pax type> / * / N / N

 


Example

FMOD2/PE/A-REF/ACI/*/N/N

 


FMODFixed command to modify the fare data
2Item number in which the fare is found
/Mandatory Slash
PEPenalty Indicator
/Mandatory slash
A-REF

A- Indicator to add the penalty (A: ADD). The indicator must be followed by a hyphen

REFUND indicator. It means that the penalty will apply at the time of ticket refund

/Mandatory Slash
ACIPassenger types on which the penalty applies. A: Adult C: CHild I: Infant
/mandatory slash
*The asterisk means that the penalty will always be charged and will apply anytime when the revalidation is carried out, either before or after the departure of the flight
/Mandatory Slash
NMandatory indicator
/Mandatory Slash
NRefund Inhibit indicator

 


System Response

Example: 


FMOD2/PE/A-REF/ACI/*/N/N 


PENALTY DELETION

The command to delete a fare penalty  is the following: 


Code Block
languagexml
themeFadeToGrey
FMOD <item> / PE / D- <transaction>

 


Examples

FMOD1 / PE / D-EXC        Deletes all penalties set for the EXCHANGE

FMOD1 / PE / D-REV        Deletes all penalties established for REVALIDA

Explanation:

 




FMOD1Fixed command to modify the fare data and fare item
PEPenalty Indicator
/Mandatory slash
D-Delete action indicator
transaction

indicator of the type of operation on which the rule will apply. Options: EXC
(Exchange / Reissue) or REV (Ticket Revalidation )

Once the command is completed, the system will respond to one of the following messages, depending on the type of deleted penalty.

 


OK - *PE* RULES FOR EXCHANGE DELETE

OK - *PE* RULES FOR REVAL DELETE


Note: The delete command eliminates all exchange or revalidation settings, If different penalties were entered for the same fare, and you wish to eliminate any of them, all those that correspond to the transaction that you want to modify must be eliminated (exchange or revalidation) and re-enter the ones you want to continue applying.

 



PENALTY UPDATE 


In order to modify the Penalty of a fare, it must be eliminated and added again with the necessary updates. If a new rule is added equal to a pre-existing one, it will NOT be overwritten but will be added to the pre-existing rule.
At the moment of applying the penalty, the system will always take the most restrictive penalty defined for the fare.

 

 



Penalty Display 
Once the Penalty is added, it can be displayed in the fare summary  together with the PE indicator that represents PENALTY . To visualize all the configurations defined for a fare, the following command must be entered:

Code Block
languagexml
themeFadeToGrey
FMOD<ítem>*

Example

FMOD1*

 


Description

FMODFixed command to update fares
1Item number where the fare to be verified is located (previous fare display)
*Asterisk. Fixed indicator to display the configured rules

 


Viewing the information from the fare display:

 

 



ACTIONTransaction on which the penalty applies. The options can be EXCHANGE or REVAL
FLT DEP.

Flight Departure. Indicates when the penalty will apply. The options are: BEFORE or AFTER

PAX

Passenger Indicates the type of passenger on which the penalty applies. The options are: A = Adult C = Child I = Infant

DAYDay. Indicates the number of days, before or after, in which the penalty will apply
HOURHour. Indicates the number of hours, before or after, in which the penalty will apply
PENALTY

Penalty Indicates the type of penalty. The options are: CHARGE (means that a charge will be collected for the revalidation or the exchange) or NA (Not Authorized, means that
the fare does not allow exchange or revalidation)

CUR

Currency. Indicates the currency of the charge . If in the PENALTY column you indicate that the exchange or revalidation is not authorized, this field
will remain empty

AMOUNTAmount / Value Indicate the value to be charged as a penalty
CODE

Code. It is the code that identifies the penalty. The code will always be OD (IATA standard). If in the PENALTY column it is indicated that the exchange is not authorized or
the revalidation, this field will remain empty.

NO SHOW

Indicates if the penalty applies to all passengers or only to passengers who were No Show on the flight. The options are: N (applies the penalty on all
passengers who were No Show or not,) or Y (the penalty applies only about passengers No Show)

 


To  display only the Penalty set for a fare you can use the same command but adding the extension / PE:

 


Code Block
languagexml
themeFadeToGrey
FMOD<ítem>/PE*
 


Example:

FMOD1/PE*

Visualization of information from the fare display by applying the PENALTIES filter: 


 


PENALTY FEE OVERRIDE

The collection of a penalty fee may be omitted provided that the user has the keyword OVERPE assigned.

Exchange

The following command must be used to override the penalty fee in the exchange configured for the fare:

 


Code Block
languagexml
themeFadeToGrey
WK*FEX/OVERPE

 


Once you are in the Exchange mask the system will automatically remove the value of the penalty fee. In the case of direct command Exchange, the options are the same, the system will add the penalty fee if it is configured in the fare. To override  it, the command must be made adding / OVERPE at the end, and thus  the penalty fee in the ticket exchange will be exempt.

Code Block
languagexml
themeFadeToGrey
WK * FEX # CA / OVERPE
 


Note: The entries to add the Penalty  manually in the exchange continue to be the ones already established: 


MANUAL PENALTY 


The manual entry of Penalties will continue to be accepted, and in this case will be added to the Penalty previously configured in the fare, and if it there is not any, the system will only take the one entered in the manual command. 


Code Block
languagexml
themeFadeToGrey
WK*FEX*PE50

 


On the other hand, if you want to omit the automatic Penalty and add only a manual Penalty, you must enter the following command:

 


Code Block
languagexml
themeFadeToGrey
WK * FEX * PE50 / OVERPE

 


Or for the Direct Exchange the options for the entry of the Penalty in manual form are:

 


Code Block
languagexml
themeFadeToGrey
WK*FEX#CA*PE50

Or omitting the Penalty previously configured in the fare: 


Code Block
languagexml
themeFadeToGrey
WK*FEX#CA*PE50/OVERPE
 


REVALIDATION


The following command must be used to omit the Penalty , in the ticket revalidation, configured for the fare:

 


Code Block
languagexml
themeFadeToGrey
ETRV/L2/S1/E1/OVERPE

 

 



When entering the  / OVERPE extension the system will ignore the penalties set for the revalidation, whether it had a charge or if it was not allowed.


In order to carry out this action, the user must have the OVERPE keyword in their signature.

 


ERROR MESSAGES

Below you will find error messages that may appear during the process of Penalty Fees Configuration :

 


INVALID CURRENCY

When a currency other than the fare currency is entered in the command

INVALID ENTRY

When the fields required by the command  are not being entered in the correct order; or you are omitting some mandatory field; or an unauthorized character is being entered

FARE NO SUPPORT *PE* RULES

When the command is being entered to set a penalty but it has not been previously enabled the PE box. PENALTIES in the fare mask

INVALID AMOUNT

When entering a value with decimals using "comma" instead of period (Example: 100.50); when  enter an amount with more than 12 characters in total (including decimals and the dot symbol); when
enter a non-numeric character and also when no number is entered.

INVALID - *PE* RULES DO NOT EXIST

When you try to eliminate penalties and the fare has no penalty set.