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INTRODUCTION

This functionality allows you to establish  penalties fees with the aim of automatically charging a  value in Exchange transactions (exchange / reissue). In addition, it offers the possibility of inhibiting ticket revalidation or  allowing  it by requesting the association of the penalty in an EMD. These configurations are made within each of the fares as described below

EXCHANGE

ADD

To add Penalty fee, select the PE option. PENALTIES in step 2 (Rules and Restrictions) of the fare mask. Then you must enter the informative text that is considered necessary and that will be shown in the display of the fare  notes (FQN).

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Once the information has been entered, the functionality must be activated with one of the following commands  depending on whether you want to apply the exchange penalty before or after the  flight departure and / or if it were a special penalty for no show passengers.

Penalty for exchange BEFORE flight departure 

It can be set to apply a specific penalty before the departure of the flight included in the ticket . You can defnne the number of hours or days before the departure of the flight in which the penalty  applies.The entry that must be entered is the following:

FMOD <item> / PE / A-EXC / <pax type> / B / <hours or days> / <penalty> / <amount>

Example:

FMOD4 / PE / A-EXC / ACI / B / 1D / C / USD30

To define that the fare does not allow exchange, the following entry must be entered:

FMOD<ítem>/PE/A-EXC//B//N

Example

FMOD4/PE/A-EXC/ACI/B/10D/N

Note that if the N (NOT AUTHORIZED) indicator is entered, neither the currency nor the amount must be entered.

Penalty for Exchange AFTER flight Departure

It can be established to apply a specific penalty after departure of the flight included in the ticket The entry that must be entered is the following:

FMOD <item> / PE / A-EXC / <pax type> / A / <no show> / <penalty> / <amount>

Example

FMOD4/PE/A-EXC/ACI/A/N/C/USD80

To define that the fare does not allow exchange after the flight departure  you must enter the next entry:

FMOD <item> / PE / A-EXC / <pax type> / A / <no show> / N

Examples

FMOD4/PE/A-EXC/ACI/A/N/N    Does not allow exchange, after  flight departure, to any passenger

FMOD4/PE/A-EXC/ACI/A/Y/N    Does not allow exchange, after flight departure, if the passenger was NO SHOW

Note that if the N (NOT AUTHORIZED) indicator is entered, neither the currency nor the amount should be entered.

 Exchange Penalty based on the number of days / hours After flight departure

This functionality allows you to set different charges, depending on the number of days or hours after the flight departure. It may also be established that, after the departure of the flight, it is allowed or not, to carry out the
exchange-

The command to configure the penalty with this feature is as follows:

FMOD/PE/A-EXC//A///C/

Example

FMOD1/PE/A-EXC/ACI/A/N/30D/C/USD80

To configure that the exchange should not be allowed after a certain amount of time has elapsed, you must enter the following entry:

FMOD/PE/A-EXC//A///N

Example

FMOD1/PE/A-EXC/ACI/A/N/30D/N

The "N" indicator, entered at the end of the command, means that changes will not be allowed after the amount of days / hours indicated previously in the same command.

Considerations:

• If there were two penalties for the same period (number of days after departure) of the flight), the system will always apply the most restrictive. For example, if it were after 30 days after flight departure the exchange can be  allowed  with an extra charge, and at the same there is another condition that after 30 days the exchange can not be made, the system will apply the most restrictive condition, in this case not allowing the exchange of the ticket.

• The number of days after the departure of the flight are counted from the day after the date of departure of the flight.

ANYTIME Exchange penalty

t can be set to ANYTIME apply a penalty, regardless of whether the exchange is made before or after the departure of the flight included in the ticket. The entry that must be entered is the following:

FMOD <item> / PE / A-EXC / <pax type> / * / <no show> / <penalty> / <amount>

Example;

FMOD4/PE/A-EXC/ACI/*/N/C/USD80

To define that the fare never allows exchange, the following entry must be entered:

FMOD <item> / PE / A-EXC / <pax type> / * / <no show> / N

Example:

FMOD4/PE/A-EXC/ACI/*/N/N       Does not allow exchange, anytime and to any passenger

FMOD4/PE/A-EXC/ACI/*/Y/N       Does not allow exchange, anytime if the passenger was NO SHOW

Note that if the N (NOT AUTHORIZED) indicator is entered, neither the currency nor the amount should be entered.

Considerations:

• Passenger type is mandatory.

• Penalty code will always be "OD" and it is automatically entered by the system in all cases, including manual entry.

• Each time a Penalty rule is added for the exchange, the system will respond with the following message: OK - * PE * RULES FOR EXCHANGE ADD 

• Penalty must be set in the same currency as the published fare.

• To apply  penalty  collection  the system analyzes the beginning of the fare component.

• When a penalty is set using number of hours, the system will apply the rule taking into account the time in the immediate previous point. For example, if it is 12.50hs the system
  applies as if it were 12.00 hs.

• To apply the penalty rules, the system compares the current time with the start time of the fare component flight.

• A ticket issued with a fare that has a penalty may not be included in the mass tickets exchange  command(WEXC / ADD ... see Ticketing  Manual ) to then generate a credit EMPD,

REVALIDATIONS

Ticket Revalidation can be configured to be allowed or not for each of the fares. If allowed it can be done by passenger type and with the condition that a penalty must have been previously charged. In order to do so the airline must have EMD Electronic Miscellaneous Document) documents implemented

ADD
To add Penalty to a fare, select the PE option. PENALTIES in step 2 (Rules and Restrictions) of the fare mask. Then you must enter the informative text that is considered necessary and that will be shown in the display of the fare rule text.  (FQN).
Once the information has been entered, the functionality must be activated with one of the following commands depending on whether you want to apply the penalty on the revalidation: before the departure of the flight, after the departure of the flight, anytime  and / or if it were a special penalty for passengers no show.

Penalty for ticket revalidation BEFORE flight departure 

In case REVALIDATION is necessary It can be set to apply a specific penalty before the flight departure You must define the number of hours or days before the departure of the flight in which the penalty .

The entry that must be entered is the following:

FMOD <item> / PE / A-REV / <type of pax> / B / <hours or days> / <penalty> / <amount>

Example:

FMOD4/PE/A-REV/ACI/B/1D/C/USD30

To define that the fare does not allow the ticket  revalidation, the following entry must be entered:

FMOD <item> / PE / A-REV / <type of pax> / B / <hours or days> / N

Example: FMOD4 / PE / A-REV / ACI / B / 10D / N

Note that if the N (NOT AUTHORIZED) indicator is entered, neither the currency nor the amount should be entered.

Penalty for ticket revalidation AFTER flight departure 

It can be established to apply a specific penalty after departure of the flight included in the ticket The entry that must be entered is the following:

FMOD <item> / PE / A-REV / <pax type> / A / <no show> / <penalty> / <amount>

Example: FMOD4 / PE / A-REV / ACI / A / N / C / USD80

To define that the fare does not allow ticket  revalidation after flight departure, you must enter the next entry:

FMOD<item>/PE/A-REV//A//N

Examples

FMOD4/PE/A-REV/ACI/A/N/N        Revalidation not permitted after flight departure to any passenger type.

FMOD4/PE/A-REV/ACI/A/Y/N        Revaidation not permitted after flight departure if pax was no show.

Note that if the N (NOT AUTHORIZED) indicator is entered, neither the currency nor the amount should be entered.

Penalty for revalidation ANYTIME applicable 

It can be set to always apply a penalty, regardless if the ticket revalidation  is done before or after the departure of the flight included in it. The entry that must be entered is the
following:

FMOD <item> / PE / A-REV / <pax type> / * / <no show> / <penalty> / <amount>

Example

FMOD1/PE/A-REV/ACI/*/N/C/USD80

To define that the NEVER  allows the revalidation of the ticket, the following entry must be entered:

FMOD <item> / PE / A-REV / <pax type> / * / <no show> / N

Examples

FMOD1/PE/A-REV/ACI/*/N/N     Does not allow revalidation, at any time and to any passenger

FMOD1/PE/A-REV/ACI/*/Y/N     Does not allow revalidation, at no time if the passenger was NoShow

Note that if the N (NOT AUTHORIZED) indicator is entered, neither the currency nor the amount must be entered.

Considerations:

•  Passenger type is mandatory
• To be able to charge a penalty for revalidating a ticket, the airline must have EMD already implemented.

• Each time a Penalty rule is added for the revalidation, the system will respond with the following message: OK - * PE * RULES FOR REVAL ADD

• Penalty must be set in the same currency as the published fare
• To apply  penalty  collection  the system analyzes the beginning of the fare component.

• When a penalty is set using number of hours, the system will apply the rule taking into account the time in the immediate previous point. For example, if it is 12.50hs the system
  applies as if it were 12.00 hs.

• To apply the penalty rules, the system compares the current time with the start time of the fare component flight.

• A ticket issued with a fare that has a penalty may not be included in the mass tickets exchange  command(WEXC / ADD ... see Ticketing  Manual ) to then generate a credit EMPD,

Example of revalidation with penalty

If you try to revalidate a ticket which allows change but with penalty, without informing the EMD number in the command, the system will respond with the following message

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When the EMD is reported in the revalidation command, and it contains the specified amount for the penalty system responds:

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When the EMD is reported in the revalidation command, and it does not contain the specified amount  for the penalty system responds:

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REFUND

It can be configured that the refund of a ticket is allowed or not for each of the fares. It will be possible to establish that in order to reimburse a ticket, a penalty must be previously charged.

ADD

To add Penalty to a fare, select the PE option. PENALTIES in step 2 (Rules and Restrictions) of the fare mask. Then you must enter the informative text that is considered necessary and that will be shown in the display of the fare rule text.  (FQN). Once the information has been entered, the functionality must be activated with one of the following commands to collect penalty on a refund. 

Refund Penalty
You can set a penalty to apply when you refund a ticket, this option can only take action when automatic refund is used. Manual refund does not read any rule configured in the fare.

FMOD <item> / PE / A-REF / <type of pax> / * / N / <penalty> / <currency and amount>

Example

FMOD1/PE/A-REF//*/N/C/USD200

System response

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