On top of the basic operations for queue management , the system offers some additional filters to easily view and filter specific queues. The filters are :
VIEW USERS : This action button allows to visualize active user within the queue (if any). By default this option is set to be off , by clicking on the button iit will be activated and will show the requiered info
SPECIFIC QUEUE : This filter allows to view a single queue , clearing out the rest of the viewport from additional queues.
ALL CITIES : This option will display all queues (with the same number) from all cities to which the user has access to , and group them as shown below
As seen in the above image , the system detects that queue number 1 from AEP , CCS , HDQ and MIA has active item , thus , it displays such queue , same happens for queue number 2.
CITY : This filter allows to display queues from a specific city , as long as the user has been granted with view privileges for that specific city. This filter can be combined as well with the ALL ACTIVE QUEUE button , as explained before.
