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AL - Passenger Assistance List

Definition

PAL (Passenger Assistance List) is a list of PRM (Passengers with reduced mobility) referring to a particular flight and a boarding point.

 The message is generated by the airline's reservation system for handling special passenger assistance. This list contains at least one confirmed SSR (in their reservations) (that have status HK or KK) that are detailed in Attachment I.

 

 

 

Description

PAL is sent to all flights arriving or departing in Europe.It is always sent, even when there is no PRM on board; in such cases, NIL text is displayed.

PAL main feature is that it only includes passengers with reduced mobility .It can only be sent to SITA or to an email address.

PAL reference is detailed in the "IATA Passenger Services - Conference Resolutions Manual" (Recommended Practice 1708a)

 

Considerations

 

  • Duty 5 at least is required (INVENTORY DISPLAY / AIRPORT / LISTS)

  • It can be displayed on the screen, exported to a text file or sent by email

  • It can be generated as many times as necessary and there will be a record of the command in the flight history (PH).

     

  • Once the flight (PD) is closed, the list with the data ,such as at the moment of closing can be viewed.

     

  • In case a passenger has more than one same SSR code ,the last entered in the reservation will be included (that is, the one with the most recent date) .

 

Required information to set up the PAL dispatch:

The airline must notify KIU of the following information so that the corresponding tables can be configured for the correct automated PAL dispatch to the destination:

 

  1. Airport for which the list must be generated. If this configuration is not present and requested by manual command, it will be displayed on the screen

      2. .TTY address or recipient email to dispatch list .

If this information is not configured:

      • Whenever a PAL is manually requested it will be displayed on the screen only.
      • If it is configured to be automatically sent it will not be dispatched.

     3.Range/Specified flight to generate PAL.

     4. PAL generation/dispatch (options can be combined):

    • Fixed schedule: Option to set the time for PAL dispatch in a specific frequency and time.
    • Number of days before flight departure
    • Number of hours before flight departure
    • Class
    • Cabin
    • Option to send each PART in different emails to the same email address.

 

 

 

 

Dispatch method

There are 2 methods for dispatching a PAL:

  1. Manual command  (configured in the JJCHK table)
  2. Automated dispatch ( configured in JJCHK  PPAL tables)

Method 1 - PAL manual dispatch logic:

PAL messages can be manually dispatched to a TTY or e-mail address without having to configure it automatically .

These messages are sent to and from the address configured in the JJCHK table, indicated in the MESSAGE SETUP item, where the MESSAGE TYPE says PAL


Determine airport to which the message should be sent:

The PAL message must be dispatched to the airport that is configured in the JJCHK table in the MESSAGE SETUP item, where the MESSAGE TYPE displays PAL under the ATO column and that matches the flight boarding point specified in the PALgeneration request entry 

        

Destination Address for PAL dispatch:

PAL message must be routed to the TTY address and / or email address that is configured in the JJCHK table in the MESSAGE SETUP item,  MESSAGE TYPE shows PAL .Below the ATO column the flight boarding point is specified in the input of the PAL generation request under the "MSG TO" column.
The airport involved in the PAL (ie one of the airports of the flight) must be in the ATO column of the JJCHK in question.
If the airport is not configured in the  ATO column of the JJCHK, PAL is displayed on the screen instead of being dispatched.
 

       

- Step 1: Request PAL by manual command:

PPAL3/15AUGEZE

- Step 2:  Determine airport and addres to dispatch message :
 In the JJCHK table, the TTY address or the email address to which the PAL should be dispatched is configured. A specific flight can also be configured to be dispatched (in this case flight 0003 is  configured). Therefore, in this case, it must be dispatched to the email address mailprueba@kiusys.com 

Method 2-  PAL Dispatch and automatic generation logic description:

 Based on the configuration found in the tables of the PPAL / ALL

Determine airport to dispatch PAL:

The configuration table PPAL / ALL contains all the airports that constitute PAL message.   Whether it is of origin or destination, it will indicate that the PAL message should be generated / dispatched.

Airports are configured (under the ATO column) for which the PAL message must be generated, either the Boarding Point or the flight offpoint, ie any of the airports of the flight

PAL must be generated only for the airport of the flight displayed in the ATO column of the PPAL / ALL table. Therefore, for the sector that does not include any of the airports involved, it should not be generated

 

PAL Destination address:


PAL message must be routed to the TTY address and / or email address that is configured in the JJCHK table of the PAL indicator

Example of  automatic PAL request:


Flight XX3/15AUG EZE-GRU-MAD-BCN-MXP


PPAL/ALL Configuration table :

ITEM   ATO           (FLT-RANGE)  OPTION  *** PREVIOUS TO FLT ***
                                                                       HOUR DAY / TIME 
         1 MAD                     3           CABIN                   -9D / 1000Z 
         2 MAD                     3           CABIN                   -8D / 1000Z 
         3 BCN                     3            CABIN                  -9D / 1000Z 
         4 MXP                     3            CABIN                 -9D / 1000Z


 JJCHK configuration ( MSG item):


MESSAGE TYPE                                ATO                             MSG TO
                 PAL                                     MAD-0003                   EMAIL: mailprueba@KIUSYS.COM
                 PAL                                     EZE-0003                    EMAIL: mailprueba@KIUSYS.COM
                 PAL                                     BCN-0003                   EMAIL: mailprueba@KIUSYS.COM


Step 1 : Flight selection when composing a PAL message:
If a flight contains an airport (at any point, either departure or arrival) that has an entry in the PPAL table ATO column -> PAL must be generated.

Step 2:  Airport and address determination for dispatching a message :

 

       When PAL item is present in the JJCHK table, (under the MESSAGE TYPE column), the airport identified as origin in one of the selected flight sectors in the previous step the message must                     be sent to the TTY address or the email address specified in the MSG TO column.           A specific flight can also be configured to send (in this case flight 0003 is configured).

 

 

 

 

PAL Elements / Components 

 

Element

Example

1

TTY destination address

ZRHKMXR ZRHKKSR

2

TTY origin adreess,timestamp año in DDMMYY 

.AMSRMKL 260714

3

Message indentifier

PAL

4

Flight

KL774/25MAY ZRH PART1

5

Destination/Offpoint /Cabin class

-FCO Y

6

Passenger last and first name

1RODRIGUEZ/FERNANDO

7

Inbound Connection 

.I/SR559Y25MUC1100HK

8

Onward Connection 

.O/BA025F26MRU

9

Remarks ( * )

.R/WCHR

10

End Element

END PART1

ENDPAL

 

Commands

Whenever the TTY address or destination e-mail address where you want to send the list is not configured in the JJCHK table and the list is requested manually it will be displayed on the screen. On the contrary if it is configured then it will be  sent to the address of TTY or configured e-mail.

EntryDescription
 PPAL<FLIGHT>/<DATE><ORIGIN>Screen display or TTY or email dispatch set in configuration
PPAL<FLIGHT>/<DATE><ORIGIN>/FORCEDisplay on screen or send to TTY or email according to configuration (once it has been previously sent)
PPAL<FLIGHT>/<DATE><ORIGIN>/FILEExport a .TXT file
PPAL<FLIGHT>/<DATE><ORIGIN>/CLGenerated message by booking class or RBD.
PPAL<FLIGHT>/<DATE><ORIGIN>/CBGenerate message by cabin
PAL<vuelo>/<fecha><origen>/MMPGenerate email dispatching each part in a different emails .
PPAL<FLIGHT>/<DATE><ORIGIN>CTRL+ENTERSend to printer( CTRL+ENTER)

 

 

 

Manual dispatch example

1) Command (manual):  

     PPAL3/10SEPEZE

2) System response:

    A PAL WILL BE SEND PLS REENTER TO CONFIRM --> system informative message.

   PPAL3/10SEPEZE/Y  --> Message to confirm the request

3) Command to confirm the request:

 

   PPAL3/10SEPEZE/Y

PAL

XX003/10SEP EZE PART1

CFG/034Y/SF3

RBD Y/YB

AVAIL

 EZE  GRU  MAD  BCN  MXP

Y023  023  023  023

-GRU Y

1AWADA/ALIMR

.R/DEAF

.R/ESAN FREE TEXT

1BAUTISTA/CLAUDIA

.R/MAAS TEXTO LIBRE

1RUIZ/MARIO

.R/SVAN TEXTO LIBRE

1VEGAPAREDES/GRACIELAMR

.R/WCHS

-MAD Y

1BOLLI/BENJAMINMR

.I/XX1317Y10SEPMOSCLEZE08001000

.O/XX803Y11SEPTUMADBCN08000900

.R/WCHS

1HERRERARODRIGUEZ/NAHOMYVALENTINAMRS

.R/ESAN FREE TEXT

.R/DEAF

1MAQUERA/NALDA

.R/SVAN TEXTO LIBRE

1POCATERRA/PASTORA

.R/MAAS TEXTO LIBRE

-BCN Y NIL

-MXP Y NIL

ENDPAL

 

4) System response once successfully dispatched.

PPAL3/10SEPEZE/Y

ALREADY GENERATED - SEE FLIGHT HISTORY

 

5) Force Dispatch (once generated /dispatched)

PPAL3/10SEPEZE/FORCE/Y

PAL

XX003/10SEP EZE PART1

CFG/034Y/SF3

RBD Y/YB

AVAIL

 EZE  GRU  MAD  BCN  MXP

Y023  023  023  023

-GRU Y

1AWADA/ALIMR

.R/DEAF

.R/ESAN FREE TEXT

1BAUTISTA/CLAUDIA

.R/MAAS TEXTO LIBRE

1RUIZ/MARIO

.R/SVAN TEXTO LIBRE

1VEGAPAREDES/GRACIELAMR

.R/WCHS

-MAD Y

1BOLLI/BENJAMINMR

.I/XX1317Y10SEPMOSCLEZE08001000

.O/XX803Y11SEPTUMADBCN08000900

.R/WCHS

1HERRERARODRIGUEZ/NAHOMYVALENTINAMRS

.R/ESAN FREE TEXT

.R/DEAF

1MAQUERA/NALDA

.R/SVAN TEXTO LIBRE

1POCATERRA/PASTORA

.R/MAAS TEXTO LIBRE

-BCN Y NIL

-MXP Y NIL

ENDPAL

 

Attachment I (qualifiers to include in PAL)

The following SSR codes from IATA AIRIMP are PRM qualifier codes that must be included in the PAL in the .R / Remarks Elements. According to the business of each airline, they may need to include some other code that is not included in this list

SSR codeDescription
BLNDBlind passenger
DEAFDeaf passenger
DPNADisabled passenger with intelectual or developmental disability needing assistance
ESANEmotional support/psychiatric assistance animals
MAASMeet and Assist 
SVANService animals
WCBDWheelchair (non-spillable battery)
WCBWWheelchair (wet cell battery)
WCHCWheelchair (C for Cabin Seat
WCHRWheelchair (R for Ramp)
WCHSWheelchair (S for Steps)
WCLBWheelchair—Lithium ion battery
WCMP Wheelchair (manual power)

 

 

PIL Passenger Information List

 

PIL (Passenger Information List) is a message that provides cabin crew with the necessary information regarding passengers boarding locally and, optionally, on seats blocked for other purposes and seat protection on subsequent stops

Considerations

 

  • Duty 5 is required
  • The PIL message can be generated at any time when the flight check-in is in closed status  (CHKCLOSE) or suspended (CHKSUSP) or on a waiting list (CHKWAIT) -> other than CHKOPEN
  • It is generated by departure airport.
  • It can be displayed on screen, exported to a text file or sent by e-mail.
  • It can be generated as many times as necessary and there will be a record of the execution of the command in the flight history (PH).
  • Once the flight (PD) is closed, the list with the data such as at the moment of closure can be generated.
  • The PIL message includes passengers who have confirmed SSR services. The seat numbers (and associated passenger information) are listed in ascending order by cabin.
  • The cabins are listed in descending order.
  • In the C and F cabins the detail of the seats is generated although the passengers do not have associated services.

  • The word NIL will be displayed in Y cabin if there is no information.

     

 

The SSR / OSI / AUX elements that would be included in the PIL are:

 

  • AOXY    AIRLINE SUPPLIED OXYGEN
  • AVIH    ANIMAL IN HOLD
  • BBML    BABY MEAL
  • BLND    BLIND PASSENGER
  • CBBG    CABIN BAGGAGE
  • CHML    CHILD MEAL
  • CKIN    PROVIDES INFORMATION FOR AIRPORT PERSONNEL
  • DEAF    DEAF PASSENGER
  • DEPA    DEPORTEE-ACCOMPANIED BY AN ESCORT
  • DEPU    DEPORTEE-UNACCOMPANIED
  • EXST    EXTRA SEAT
  • LANG    SPECIFY LANGUAGE(S) SPOKEN
  • MAAS    MEET AND ASSIST
  • MEDA    MEDICAL CASE
  • PETC    ANIMAL IN CABIN
  • POXY    PASSENGER OWN OXYGEN
  • SPML    SPECIAL MEAL
  • STCR    STRETCHER PASSENGER
  • UMNR    UNACCOMPANIED MINOR
  • VGML    VEGETARIAN VEGAN MEAL
  • WCHC    WHEELCHAIR-C FOR CABIN SEAT
  • WCHR    WHEELCHAIR-R FOR RAMP
  • WCHS    WHEELCHAIR-S FOR STEPS

 

 

 

 

Elements / Components

 

Message Header


PIL or PASSENGER INFORMATION LIST

 

Flight Element

XX0123/13MAR COR PART1

(Flight number/(date) (origin) (N° Optional part)

Cabin Header
FCLASS o CCLASS or YCLASS
(cabin)CLASS

Passenger Information
22A AEP LOPEZ/ANAMRS WCHC OWN
(seat) (destination) (last name) / (first name) (free text)

In the last name / first name is without number

 

In the free text you could add the SSR code followed by the free text entered in the SSR

End of message
ENDPIL

 

 

Commands     

 

 

PIL<FLIGHT>/<DATE><ORIGIN>

 

 

PIL203/25APRAEP

 

  •  Display on screen

 

 

  • View PIL in flight history


 

PIL<FLIGHT>/<DATE><ORIGIN>

 

 

 

PH834/30JANSDQ/MSGPIL

 

 

 

 

        

  • Export to .TXT file 




PIL<FLIGHT>/<DATE><ORIGIN>-FILE                   

 

 

Example:

 

PIL203/27APRAEP-FILE

 



  • Send file with  ALT+ENTER


 

PIL<FLIGHT>/<DATE><ORIGIN>ALT+ENTER     

 

Example:

 

PIL203/27APRAEPALT+ENTER

 

 

 


  • Send by e-mail 

PIL<FLIGHT>/<DATE><ORIGIN>-MAIL@MAIL.COM

 

Example:

 

 

PIL203/27APRAEP-MAIL@MAIL.COM

 

 


  • Send to printer with CTRL+ENTER

 

PIL<FLIGHT>/<DATE><ORIGIN>CTRL+ENTER

 

Example:

 

PIL203/27APRAEPCTRL+ENTER

 



  • Send to printer 

 

PIL<FLIGHT>/<DATE><ORIGIN>-PTR

 

Example:


 

PIL203/27APRAEP-PTR

 

 

 

Example of F and C flight cabin without SSR:

 

 

 

 

 

 

 

 

 

 

 

 

 

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