Display a consolidated Sales Report Summary
You can request a summary of all the sales reports of an office generated on the day or on a specific day. Keep in mind that when issued in two types of currency, the sales report is divided. To do this, the keyword RPGSPV is required and access to the HDQ city
The command is:
WR/OFFICE/DATE
You can also view the same report detailed by agents.
The command is:
WR/OFFICE/DATE*
WR/BUE00XX7/27DEC*
OFFICE - BUE00XX7 DATE - 27 DEC 2004
============================================================
With RPOFFI Keyword you can retrieve the reports for all agents on the same office.
If the office or the date is not declared, the system takes by default the office where the command is being executed and the date of the day, anyway, it would be mandatory to use a double bar that would frame the office.
The command in this case is:
WR// For basic summary WR//* For detailed summary
Form of payment
Basic entry to display form of payment is
FOP
In order to display ticketing form of payment you must do the following entry:
To display the details about the form of payment you add the form of payment code to the basic entry.System will display all card credit card companies that the airline accepts.
Entry
FOPCC
To display which credit cards are honored by another company you can do the following entry.
Entry
FOPCC/A+ Airline Code
Example
FOPCC/A8R
Description:
FOP | Fixed format |
/ | Mandatory slash |
A | Airline indicator |
8R | Airline Code |
By default this entry displays the forms of payment enabled in the country of origin but if you wish to view those enabled in another country, the command is:
FOP / CAR
Description:
FOP | Fixed format |
/ | Mandatory slash |
C | Country indicator |
AR | Country Code |
Both the country and company commands show all forms of payment except the free form of payment because it is company private information.
Issue ticket with cash form of payment
The following PNR is an example to issue a ticke with cash form of payment
WK*FCA
Description:
WK* | Ticketing Command |
F | Form of payment indicator |
CA | Cash |
System response
OK. TKTs Nbr. 9990210005790
The answer is OK followed by the ticket numbers issued with a link to your display it on screen
When you retrieve the PNR the tickets will be display in this format:
Considerations:
In the TKT / TIME LIMIT field, you can see that the deadline in element 1 was replaced by e TKT/OK ,ticketing date and ticketing agent initials.
From element 2 onward you will see the numbers of tickets with a link followed by the issue date,user initials and passenger last name and initial
To recover the data of the issued ticket can be done with CONTROL + CLICK with the mouse on the ticket link or the ET / {ticket number} command in the PNR.(This command is developed in chapter ETICKET PRINTING AND RETRIEVAL of this manual).
You can display the ticket on a help screen only by clicking over the ticket link.
All these considerations are accepted for all possible forms of payment.
PNR history will display ticketing details:
Manual Exchange with Refundable Balance
For Manual Exchanges where calculations result in a residual amount, depending on the carrier and fare rule, you may be able to refund that amount to the passenger issuing an EMD-S.
In this case passenger will have those WC,EV,UM and ZA taxes amounts refunded.
You click NEXT and you will see following screen
There is no fare additional collection. You see that system will issue an EMD-S of 6460.11 refundable amount for residual fare and 679,33 residual taxes.
You can display EMD with the following entry:
EMD/element number
You will see the reason for issuance code which is Financial Impact with a residual value of 6460.11 to be used for future travel or refunded if applies.
In case taxes were not applicable by the time of issuance or did not apply system will display them in this screen.
Manual Exchange by Commands
This mode will be used for a single ticket and in full exchanges only. In case there is a used coupon or an exchange with residual value a mask must be used instead of commands. In case you want to do it by commands system will display a mask to complete with the data.
This Exchange mode allows the system to automatically calculate the amounts net of the fee to be taken as part of payment, difference in charge rate, penalty, additional fees and taxes, etc., without the need to use the mask.
Manual Exchange with additional collection
WK*FEX#CA
Description:
WK*FEX | Fixed format |
# | Pound Sign |
CA | Cash form of payment when additional collection exists. |
When executing this command the system will return the following information in response:
Description:
EXCHANGE DOC NUMBER: ticket number to be exchanged, passenger name and type
ADDITIONAL COLLECT AMOUNTS: The system will calculate the fare difference to be collected and reflected by comparing the values of the exchanged ticket and the ticket to be issued.
EQUIV FARE: in this field the amount to be charged as difference will be displayed.
ARS: currency code of the amount to be charged.
OLD: net fare that will be taken as part of payment towards the issuance of the new ticket.
NEW: net value of the new fare.
TAX: in each of the OLD and NEW columns
PENALTY: this field will reflect the amount of the penalty to be charged.
TOTAL: in this field the total amount to be charged as difference, net rate plus taxes
A / C TAXS DETAILS: in this field you will see the additional fare amounts and taxes to be charged on the new itinerary
The system will display the following warning when ticketing: 
To confirm the Exchange transaction you must execute the same command by adding it / Y at the end of it, or move the cursor to the end of the second line of the system response and press the ENTER key
OK. TKTs Nr and EMD ISSUED
New ticket number will be displayed and EMDS with the additional collection.
Manual Exchange with additional collection and two forms of payment
In this case, you can use two forms of payment in addition to the exchange:
Use the same criteria for multiple form of payment, placing the first form of payment separate from the second with a # pound sign and after placing the second form of payment.
After second form of payment add a hyphen and add the amount of the second form of payment and then add a slash and then total tax amout followed by XT
WK*FEX#CA#/DC4546424205891254/1010/Z123-108/57.26
Description:
WK*FEX | ticketing command |
# | pound Sign to split two forms of payment |
CA | cash indicator |
# | pound Sign to split first form of payment |
/DC4546424205891254 | slash,credit card code and number |
/ | slash |
1010 | expire date |
/ | slash |
Z123 | approval code preceded by Z |
- | hyphen |
108 | amount to be paid in second form of payment |
/ | slash |
XT | total Tax amount plus Total Tax amount code |
Manual Exchange with Penalty Collection
Whenever you need to add a penalty on an exchange you need to perform the following entry:
WK*FEX#CA*PE50
Description:
WK*FEX | Fixed format |
# | Pound sign |
CA | Cash form of payment |
*PE | Penalty indicator |
50 | Penalty amount |
And still confirm with /Y in order to complete the transaction
Manual Exchange applying discounts
WK*FEX#CA*Q/AD90/DP90X
Pricing stored in the PNR should match the discount indicator applied.
In the example WS*Q/AD90/DP90X
Manual Exchange Selecting Passengers
WK*FEX#CA*N1
Manual Exchange Selecting segments
In case you want to select the segments of the new itinerary to be exchanged. If you do not specify the segments system will reprice whole PNR route by default.
WK*FEX#CA*S1
Pricing stored in PNR should match the segment indicator applied.
In the example WS*S1
Automated Exchange
When the airline profile is enabled for this function, the system will process all the Exchanges, with or without flown coupons , calculating the amounts automatically, both in the ticketing by masks as in the direct ticketing.
The following indicators should be activated in the JJETKT table. Modification must be requested host@kiusys.com
[AEX]AUTOMATIC EXCHANGE: Y
The main action of this functionality is that in cases where the ticket to be exchanged contains flown or non-exchangeable coupons the system will automatically take OPENvalue coupons to perform the assessment and subsequent exchange of these coupons.
On the other hand, with this functionality activated, the amounts, in all types of Exchanges, CANNOT be modified manually unless the agent has OVERAUER keyword in the profile .
The commands to perform these transactions are the same ones that are used regularly, only the necessary commands and indicators are added to modify or manipulate the amounts.
Modify Exchange Amounts with a Mask
WK*FEX/OVEREX
Description:
WK | Fixed format |
* | Asterisk |
FEX | Exchange form of payment |
/ | Slash |
OVEREX | Indicator to modify Exchange amount |
Modify Exchange amount in Direct Ticketing
WK*FEX#CA/OVEREX
Description:
WK* | Fixed Format |
FEX | Exchange form of payment |
# | Pound sign to split FOP |
CA | Cash indicator |
/ | Slash |
OVEREX | Indicator to modify Exchange amount |
Modify Exchange amount and Waive Penalty
WK*FEX/OVERPE/OVEREX
Description:
WK | Fixed format |
* | Asterisk |
FEX | Exchange form of payment |
/ | Slash |
OVERPE | Indicator to waive Penalty |
/ | Slash |
OVEREX | Indicator to modify Exchange amount |
Modify Exchange amount and Waive Penalty a Add manual Penalty
WK*FEX*PE50/OVERPE/OVEREX
Description:
WK | Fixed format |
* | Asterisk |
FEX | Exchange form of payment |
* | Astrerisk |
PE50 | Manually added penalty |
/ | Slash |
OVEREX | Indicator to modify exchange amount |
/ | Slash |
OVERPE | Indicator to waive penalty |
Partial Exchange with Unidentified Amounts
For those ticket issuances with masks, which come from another system / GDS or issuances made prior to the activation of this functionality by the airline.
There are two options for processing them, depending on the configuration you decide to use:
Partial Exchange Enabled
When performing this transaction, the system will display the values in favor of the blank passenger in the first mask . (without reference values) since it can not calculate the values automatically in the ticketing scenarios described above. The agent will have to manually input fare and taxes in order to execute the exchange The entry of this information does not imply that the user must have the keyword that allows data manipulation.
To accept this option in the table JJETKT/<country> must be configured the following parameter in the selected sales channels.
When you perform one of these exchanges the system will display the legend Partial Exchange
Add Residual Amounts to prompt the user to enter the data manually
Partial Exchange Disabled
When you do not allow partial exchange, the system will display the following error message when want to proceed to perform an exchange of a ticket issued with masks, which come from another system / GDS or ticket issuances prior to the airline activation of this functionality.
The only way to proceed will be with the keyword OVAUER that allows the manipulation of the exchange masks:
WK*FEX/OVEREX
Once this command is executed, the previous mask will be opened to manually enter the residual values on the passenger behalf. To accept this option in the table JJETKT / <country> must be configured with the following parameter in the selected sales channels.
Further options for ticketing
In order to use all the options accepted by the system, it must be taken into account that the PNR must be priced in the same way that will be ticketed.
Ticket Issuance Selecting Passengers
You can issue tickets by selecting one or more passengers of a PNR without having to divide it in order to issue. To do this, you must first select the passenger ,price and record it.The indicator that defines the passenger is: N
Example:
WK*FCA*N1,2
N1,2 Passenger 1 and 2 |
|---|
Ticket Issuance Selecting Segments
You can partially issue one or several segments of a PNR. To do so you have to price those selected segments,record pricing and then issue.
Segment indicator is S
Example:
WK*FCA*S1,3,5-7
S 1,3,5-7 Segments 1, 3 and from 5 to 7 |
|---|
Ticket with discount
You can issue a fare with a discount percentage from the 100% that you would normally pay.
WK*FCA*Q/AD90/DP90
Description:
Q | Force Fare indicator |
AD90 | Type of discount(maximum 8 characters |
DP | Discount percentage indicator |
90 | Percentage amount |
When issuing with discount the system will recover as fare basis the name that was given to the discount when quoting and not the name of the discount when issuing.
Ticket with discount excluding a preset discount
The functionality of this command is the same as in the previous point but the objective is to exclude the pre-established discount by the fare rule and quote on 100% of the published,fare for example in case of issuing a CHD passenger that already has a percentage of pre-established discount on an adult rate.
WK*FCA*Q/AD90/DP90X
Description:
Q | Force Fare indicator |
AD90 | Type of discount(maximum 8 characters |
DP | Discount percentage indicator |
90 | Percentage amount |
X | Indicator to exempt discount apply discount on 100% of fare. |
Ticket with discount forcing fare basis
You can issue a ticket with a different fare basis than the one matching RBD
WK*FCA*QVAP
Description:
Q | Override indicator |
VAP | Fare Basis to issue |
Ticket replacing Taxes
You can ticket replacing taxes. This action will eliminate all applied taxes replacing them with those indicated in the command.
WK*FCA* TX20TQ/65SF
Description:
TX | Tax modify indicator |
20TQ | amount and tax code |
/ | / dividing taxes |
65SF | Amount and tax code |
You can also add or remove taxes or fees that are not in the automatic pricing
To add
When adding, it must be taken into account that the same taxes are not repeated.
WK*FCA*TX+12QO/56.50AR
Description:
TX | Tax modify indicator |
+ | add symbol |
12 | amount |
QO | tax codde |
/ | slash to divide taxes |
56.60 | amount of second tax |
To delete
When deleting it must be taken into account that the taxes are within those applied in the fare quote.
WK*FCA*TX-XR/DL
Description:
TX | Tax modify indicator |
- | delete indicator |
XR | Tax code |
/ | Slash to divive tax codes |
DL | Tax code |
Ticket Exempting Taxes
This action will eliminate all applied fees.
The command is:
WK*FCA*TXEX
Description:
TX | Tax modify indicator |
EX | Exempt indicator |
When issuing tickets with tax exemptions using the * TX- or * TXEX modifier, instead of simply removing the values, the word EXEMPT will be followed by the exempt tax code.
This change can be seen in the pricing response as well as in the ticket displays, and ITRs.
Ticket indicating commission
You can add a commission percentage to be discounted at the time of ticketing.
Example:
WK*FCA*KP10
Description:
KP | Commission indicator |
10 | Percentage amount |
This will be reflected in the e-ticket issued and in the sales report
Ticket with endorsement field
The endorsement field when ticketing is taken by default from what the company has configured, but the it can be modified in the ticketing command.
Indicator is ED/
Example:
WK*FCA*ED/free text
This will be reflected in the e-ticket endorsement box.
Ticket with Tour Code
In case you want to add a tour code there is the command * U followed by different options of BT or IT tour code display with or without fare displayed or hidden.
Example:
WK*FCA*UB/(tour code)
This indicator will print the acronym BT instead of the fare amount when printing the electronic ticket The name of the tour code is displayed as BT (tour code)
Example:
WK*FCA*UB(tour code)
This indicator will print the fare amount on the electronic ticket print. The name of the tour code will be displayed as BT (tour code)-
Example:
WK*FCA*UI/(tour code)
This indicator will print the IT symbol in place of the fare amount when the e-ticket is printed. The name of the tour code will be displayed as IT (tour code)
Example:
WK*FCA*UI(tour code)
This indicator will print the fare amount on the printing of the electronic ticket print. The name of the tour code is displayed as IT (tour code)
Example:
WK*FCA*UN(tour code)
This indicator will display the fare amount, The name of the tour code will be displayed without any acronym. The tour code field accepts up to 12 alphanumeric characters.
Ticket with Baggage Allowance detail
The baggage field when ticketing is taken by the company default that has been configured according to the type of travel, but the same can be modified in the ticketing command.
Indicator is BA
Example
WK*FCA*BA 15K (or 2P or 20L)
Description:
BA | Free baggage allowance indicator |
15 | 15 Kilos |
2P | 2 pieces |
20L | 20 pounds |
Ticket with Fiscal Identification Code
The fiscal identification code can be used optionally . The format can be free or you can have a fixed format, depending on the configuration of the country.
Indicator is VT/
WK*FCA*VT/Fiscal Identification Code
This will be reflected in the e-ticket below the passenger type
The maximum number of characters to enter in the VT field is 50 (between numbers,spaces and letters)
Remote Ticketing
The system gives you the possibility of remotely issuing a ticket, that means that a user physically located in an office can perform a sale leaving it settled in the report of sale of the remote office.
In order to perform a remote ticketing the system will validate the following conditions;
User profile must have keyword ISSREM assigned.
Reservation must be priced remotely, if the conditions of the tariff so specify
Price with remote location (if necessary)
You can force the remote location for pricing using another city.
Example WS *RMVD
WS*Rcity
Description:
WS | Pricing command |
* | asterisk |
R | Remote location indicator |
MVD | City where pricing will take place |
Once the reservation is priced remotely, the ticket can be sold remotely.
Remote Location Ticketing
To perform a remote sale, you must use the following command:
WK*F(Form of payment)*R(Remote office)
Example:
WK*FCA*RMVD00XX2
Description:
WK*F | Ticketing command |
CA | Cash form of payment |
* | asterisk |
R | Remote location indicator |
MVD00XX2 | Remote Office Id |
WL Sales Report
When performing a remote ticket issuance the sale will be reflected in the report of the indicated city, but with the user who actually did it.
Ticketing with Agency Involved field
Once a customer has been created, the code can be used to issue the e-ticket. The command to issue is the following
WK*FCA*I/55555
Description
WK*FCA | Ticketing command |
I/ | Agency Involved Indicator |
55555 | Customer ID |
This command will apply the corresponding commission according to the table and will place the code in the eticket below the reservation code
Verify Agency Involved Table
You can verify the customer table with the following command
IT
Also you can narrow your search if the answer is TOO MANY ITEMS.
INT
INTJNB (filtered by city)
INTJNB/A(filtered by city and letter starting with)
Ticket indicating date of birth
To indicate the date of birth at the time of ticketing you must type the following entry
WK*FCA*DOB/20APR77
This field is optional and will be reflected in the e-ticket
Description:
* | mandatory asterisk |
DOB | Date of Birth Indicator |
Description
/ | mandatory slash |
20APR77 | Date of Birth DDMMMYY format |
Ticket considering Eligibility rule
To issue fares that have an eligibility rule you must use the following entry
WK*FCA*P<eligibility code>
Example:
WK*FCA*PSD
Ticket indicating Passenger Type Code
After creating a PNR indicating a specific passenger type code or PTC, pricing follows next and finally ticketing with the regular command you will see the PTC in the name filed and the the end of the fare basis.
PTC does not have to be indicated in the ticketing entry.
WK*FCA*N3
YTH (Youth passenger) example in ET:
ET/2
TKTT-9990210005872 C1/HJOJHX
OD-AEPCOR POI-AEP DOI-6NOV17 IOI-AR000010 0 0 I/
ED-END / REF CONDITIONS AND PENALTY APPLY
1.TEST/JOVEN YTH
FOID: PP2233 CUIT:
/..72 1 AEP XX 203 Y 10NOV 0725 OK YYTH 20K OPEN FOR USE
COR
FARE ARS 150.00 BSR 1.00000
EQUIV ARS 150.00
TAX ARS 16.46DL 6.75QN 20.00TQ 35.97XR
TOTAL ARS 229.18
TOUR CODE :
COMMISSION :
/FC BUE XX COR 150.00ARS150.00END
FOP: 229.18 CASH
CHD PTC example:
ET/3
TKTT-9990210005873 C1/HJOJHX
OD-AEPCOR POI-AEP DOI-6NOV17 IOI-AR000010 0 0 I/
ED-END / REF CONDITIONS AND PENALTY APPLY
1.TEST/PEQUE CHD*YTH
FOID: PP556677 CUIT:
/..73 1 AEP XX 203 Y 10NOV 0725 OK YYTH 20K OPEN FOR USE
COR
FARE ARS 150.00 BSR 1.00000
EQUIV ARS 150.00
TAX ARS 16.46DL 6.75QN 20.00TQ 35.97XR
TOTAL ARS 229.18
TOUR CODE :
COMMISSION :
/FC BUE XX COR 150.00ARS150.00END
FOP: 229.18 CASH
Last pricing solution is saved for ticketing with the PTC.
Each ET remains with its PTC, in the case of the CHD it remains as CHD * the PTC of the passenger from whom the discount was taken
PTC is detailed at the end of the Fare Calculation in the ITRs
Fill in Masks for ticketing
The objective of the masks is to be able to issue tickets with fares that are not published. Pricing masks must be created first to be able to take the necessary information and store it in order to be able to issue the ticket. The mask will be stored with a validity period of 30 days and after that it will be deleted.
Create Mask Header with Graphical Assistant
To create a mask it is necessary to have a newly retrieved PNR (without any recent modifications) and with no UN segments.
In case of having to make any modifications in the PNR, theses must be done first, recorded and then you must retrieve the unchanged status PNR.
The command to start creating a mask is:
W*TKT
This command displays the following screen
To enter the different Tour Code options, the U indicator must be omitted. example: instead of entering UB / <TOUR CODE> to hide the fare, you must enter only B / <TOUR CODE>. In case you want to use the option UN in the fare mask,it will not be necessary to enter the acronym.
Currencies offered in the mask correspond to those configured in the country of origin of the trip ,and those of the country of the terminal that is creating the mask.
Once this screen is recovered, the data corresponding to each box is loaded,Once you have completed the necessary data, you will go to the next screen, by pressing the button NEXT
This screen is also completed with the necessary data and once finished, press the Finish button.
The response displays the loaded data in the following way
If the data is correct, the PNR must be recorded with ER, if not, it can be ignored with I to start again
When recording the PNR with ER and then retrieving it will be possible to see a REMARKS field where the mask has been stored.
Once the mask has been recorded,you can proceed to ticketing .Up to nine masks can be loaded within the same PNR.
It is important to keep in mind that masks are created by passenger type. The command W * TKT creates by default an ADULT passenger mask, if you want to create some of CHD or INF, the commands would be
W*TKT*PCHD for Child
W*TKT*PINF for Infant
To view all the masks loaded inside a PNR, the command is:
To see the details of Mask 1 you must enter W*1 ,W*2 according to the mask number.
Delete a Mask
The masks have a validity of 30 days once loaded but can be erased manually in case it is necessary.
W*D
This command deletes the mask that is stored in the PNR. The correct answer is DONE
Closing the PNR will automatically delete the Remark field:
If there are 2 or more masks recorded in the PNR, they can be deleted individually or partially.
The command would be:
W*D1,3 Deletes mask 1 and 3
Ticketing overriding Currency
In case you want to create a ticketing mask with a currency different from the origin of the trip or the terminal, it is allowed to override the currency with the following commands
W * TKT / <CURRENCY
Example:
W*TKT/EUR
To override currency and passenger type , the command is as follows:
W * TKT / P <PASSENGER TYPE > <CURRENCY>
Example:
W*TKT/PCHD/EUR
Ticketing with Masks
Ticket issuance with mask is very similar to direct ticketing .The difference is that you must clarify what mask you want to issue, in addition to passengers, in the case of having different passenger types.
As in the direct ticketing, the same forms of payment are used, applying them in the same way.It is essential to have the mask that will be used, loaded and recorded in the PNR.
Once the mask is created and recorded, the issuance of a ticket can be generated.
Taking as an example the following PNR, the input command for ticketing is:
WK*M1*FCA
Description:
WK*M | Fixed ticketing entry |
1 | Mask number |
* | Divider |
F | Form of payment |
CA | Cash |
System Response:
When retrieveing the PNR, it will look like this:
Replacing ticket time limit , a ticket field is generated for each one issued with the number of the same, the last name / initial of the passenger and the date of issue. Tickets will be issued for the value that is loaded in the mask.
When executing the command, that data is recorded in the PNR as a transaction in the PNR history.
Ticketing with Exchange Form of Payment
The command to use an exchange payment method with an issued ticket with mask is:
WK*FEX*M1*N1
Description:
WK*FEX | Fixed Format |
* | mandatory divider |
M1 | Mask number 1 |
* | mandadory divider |
N1 | Passenger number 1 |
The procedure and the rest of the mask is completed in the same way as detailed in direct ticketing .It should be noted that the fare to be used in the issuance of the new e-ticket will be the value of the mask.
Void a Ticket
An electronic ticket can be canceled or voided provided that it meets the following conditions:
Personal Sales Report must be open
PNR associated to the ticket must be displayed.
Ticket must be within the Personal Sales Report active or in the current day.
The execution time of the command may not exceed the flight schedule, unless the user has the VOIDAL keyword to bypass this restriction
To perform the cancellation of a ticket remotely, the user must have the RPGSPV keyword.
Fulfilling the conditions mentioned, the entry command to cancel a ticket electronic is:
W*V9992100212135
Description:
W* | Fixed command |
V | Void indicator |
9992100212135 | Ticket number |
The system will return the following message.
W*V9990210005980RE-ENTER FOLLOWING COMMAND TO PROCESSW*V9990210005980/Y
To validate the cancellation of the ticket, you must execute the same command by adding / Y at the end .
When a ticket that has been issued with EXCHANGE payment form is voided, the original e-ticket that was used in the Exchange will return to status OPEN FOR USE
When a ticket that has been issued remotely is void , it will be settled in the sales report who issued it.
Void a Single Ticket within a PNR
When performing a VOID transaction , if the ticket to be voided is the only one in the PNR, the system places an automatic cancellation expiration of 10 minutes from the moment of execution of the cancellation command.
Example
TX will display cancellation time:
RP/AEP00XX4 - LINEAS AEREAS XX 1.1MAR/AREL »PP909099091 XX203 Y 20FEB TU AEPCOR HK1 0725 0825 TKT/TIME LIMIT 1 TX AEP 0528/17NOV-FRI FARE - PRICE RETAINED CONTACTS1-BUE H RECEIVED FROM - XAEP.KIUHELPPC 0758/17NOV17 *CNBEIG -H~006CNBEIG
Void a Reimbursement Note
if a void is performed on a reimbursement note that was paid against an electronic account , the system checks the credit of the account and allows to perform the void operation,as long as there is enough credit.
When performing the cancellation of a reimbursement note , the documents contained therein, will have the status OPEN FOR USE again.
Reimbursement note will be generated and reflected in the sales report for the voided documents. Information will be displayed in the TICKET column inside the E-TICKET REFUND item.
Move E-tickets from a Purged PNR
This command allows you to move an e-ticket that belonged to a PNR already purged, to a new one PNR. This command will add the corresponding ticketing fields to the PNR, canceling the expiration or the manual ticket field. In addition there will be a change to the booking in the PNR history of the electronic ticket.
Considerations
PNR displayed in the work area must be confirmed, priced and recorded in the pricing mask
E-ticket that you want to move must be retrieved in the work area.
E-ticket must have at least one Open For Use coupon.
Last / First name of the e-ticket must match the Last / First name of the passenger of the PNR to which it will be associated (depending on the configuration made by the airline).
Passenger type must also match.
Booking code to which the e-ticket originally belonged must be purged.
Once the e-ticket has been moved to the new PNR, it is possible to carry out the revalidation or necessary changes. Although it is not necessary to move an e-ticket to make a exchange or a refund, it can also be done.
The command is:
ETMV/P1
Description:
ETMV | Fixed command |
/ | Slash |
P | Passenger indicator |
1 | Name item number within new PNR |
The positive answer is OK. It will modify the TKT / TIME LIMIT field with e-ticket data.
Example:
TKT/TIME LIMIT TL AEP 1800/20NOV-SU E-ticket field BEFORE e-ticket move |
|---|
TKT/TIME LIMIT 1 TKT/OK * 02NOV05/AEPXX-AA 2 TKT/ET 9992200000881 * 02NOV05/AEPXX-AA - HULY/F. E-ticket Field AFTER e-ticket move |
|---|
Date displayed on this field is the e-ticket move date.
PNR history will display it in the following format
In addition, the system may display the following warnings:
* AT LEAST ONE TICKET IS ISSUED When the passenger to whom you want to associate the ticket already has an e-ticket issued |
|---|
SEGMENTS DISCREPANCIES When the e-ticket to be associated has different segments than the PNR itinerary |
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PRICE DISCREPANCIES When the fare amounts and e-ticket fares do not match the passenger type fare |
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These warnings are general. To ignore these warnings and proceed to move the eticket, the command must be executed with / Y at the end (as in ticketing )
Ticket Upgrade/Downgrade
This functionality allows you to change the cabin class of a ticket without the need to make an exchange
In order to perform this ticket class update, you must have keyword TKTUPD (ticket update) in the signature and one of the following duties: 4, 5, 7 and / or 8.
The command to change the class of a ticket, having the PNR and the ticket displayed on screen, is:
ETUP/E1/C/UPGRADE OK
Description:
ETUP | Fixed Command |
/ | Slash |
E1 | Coupon indicator and number .(Only one coupon at a time can be updated |
/ | Slash |
C | Class where the ticket coupon is changed. |
/ | Slash |
UPGRADE OK | Mandatory Text(upt to 50 characters) |
The command to change the class of a ticket with PNR displayed on the screen is:
Description:
ETUP | Fixed Command |
/ | Slash |
L2 | Line number in ticket item |
/ | Slash |
E1 | Coupon indicator and number .(Only one coupon at a time can be updated |
/ | Slash |
C | Class where the ticket coupon is changed. |
/ | Slash |
UPGRADE OK | Mandatory Text(upt to 50 characters) |
You could also indicate the e-ticket number in the command as follows:
ETUP/9992200015739/E1/C/UPGRADE OK
Ticket history
Class changes, previously mentioned, will be recorded in the ticket history as shown in the image below:
In the OBSERVATION column the text UPDATE CLASS will be displayed and the text that added in the command.
Queue
Each time a change of class is made, to an issued ticket , the system will automatically send a warning message to queue 184 of the HDQ city (see Queues Manual)
Final Status Tickets Deletion
This function allows deleting active PNR data from ETKTs and EMDs coupons with final status.
ETCHK/CLEAR
Remove TICKETS with final status coupons from the active part of the PNR
EMDCHK/CLEAR
Remove EMDs with final status coupons from the active part of the PNR
Once the command has been executed, the system will display all those ETKTs or EMDs, that will be removed from the active part of the PNR and recorded in the history.
ETCHK/CLEAR DOCUMENTS TO CLEAR TKTT 2.9990210005207 * 1.SURNAME/O. TKTT 3. 9990210005208 * 2.SURNAME/T. RE-ENTER TO CONFIRM ETCHK/CLEAR/Y |
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The display will show the document type (TKTT or EMD); documents order number in the PNR; document number to be removed; passenger order number in the reservation, last name and the name initial.
To confirm the action, the command must be re-entered by adding the / Y flag to the end of it.
Example:
ETCHK/CLEAR/Y DOCUMENTS CLEARED TKTT 2. 9990210005207 * 1.SURNAME/O. TKTT 3. 9990210005208 * 2.SURNAME/T. |
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Once the transaction is confirmed, you must enter E / ER command to record the changes, or I / IR to ignore the changes made.
Coupons with these final status will be recorded in PNR history.
REFUNDED
CLOSED
EXCHANGED
FLOWN
PRINTED
PRINT
EXCHANGED
NOT AVAILABLE
FIM
If any of the following status is found on the coupons transaction will be ignored.
OPEN FOR USE
AIRPORT CONTROL
NOTIFICATION
CHECKED-IN
IRREGULAR
LIFTED/BOARDED
SUSPENDED
Considerations:
This functionality can be executed with any of the available duties
The command can be executed as long as the PNR is not in the Update Mode
If, as a result of the ETCHK / CLEAR command, the PNR has no deadline then a new time limit must be set.
If the command is executed on a reservation without ETKTs / EMDs, or in which there would be no documents to remove, the system will respond to the following error:
INVALID - NO DOCUMENTS TO CLEAR
You can view changes made by the commands ETCHK/CLEAR y EMDCHK/CLEAR in the PNR history under XTK and XEMD indicator and with the text CLEARED as shown in the following example.
This functionality is not available for webservices