Backoffice

The airline administrator can control and set the configuration parameters of the Web Check-in operation from the Web Check-in back-office. Modifications made and saved in the back-office will be reflected in the Web Check-in process immediately.

Access to the back-office address will be granted by KIU Helpdesk.

Languages available for the Back-office are Spanish and English. It will be defined according to the browser language configured by default.

Browsers accepted to use be used for Web Check-in 2.0, are the following

MAC

• Safari: 5.1
• Chrome: 34

Windows

• Chrome: 37
• Internet Explorer: 9
• Firefox: 9

IOS

• Safari: 6

Android

• Chrome: 4.4 
• Internet: 5.

General Settings - 

General Preferences

In this section, you can control the following general options which must be always be saved with the Save button in order to have effect.

Web Check-in for Group PNRs Acceptance: it allows or not the acceptance of those passengers in a reservation identified as a group. This option  must be checked in order to be active.

Display Boarding Gate in Boarding Pass:  Allows to indicate or not boarding gate in boarding pass issued for the passenger . Boarding gate information is extracted from the control panel (PC)configuration in KIU RES. This option must be checked in order to be active..

Seat Edition allowance: This options allows or not changing a previously chosen seat number. It must be checked in order to be active.

Accept Passengers with TK Status in Itinerary: Passengers who have an itinerary with status TK in their reservation can be accepted if this option is allowed. The option must be checked in order to be activated.

• Message for Passengers with TK Status in Itinerary: In case segments with TK status in passengers itinerary are accepted, a generic message has to be configured.This message has to be configured in English and Spanish, adding the text in each tab (ES for Spanish and EN for English).
  
  
• In addition, the passenger must accept the itinerary changes in order to continue the web Check-in process, when accepting the modifications, the reservation updates the itineraries with TK status and deletes itineraries with UN status. In this version, these are the scenarios that will allow the passenger to web check-in:
  • Schedule change: Highlighted itinerary with the changes will have to be acknowledged in order to continue  with the process.
  • Change of class: Passenger will be prompted to confirm the changes, although the change of class will not highlighted.
  • Change of flight number, origin or destination: Passenger will see the changes highlighted  and will have to confirm them; However, as it is necessary to update the passenger  electronic ticket, it will not be possible to continue accepting the passenger through web check-in.  
    
    

Accept Passengers with KL Status in Itinerary:  Passengers who have an itinerary with KL status in  their reservation can be accepted if this option is allowed. The option must be checked to  be activated. The message must be configured in Spanish and English, entering the text in each tab (ES for Spanish and En for English). The passenger can confirm the itinerary but if it is necessary to update his electronic ticket it  will not be possible to continue with the acceptance by web check-in

 Boarding Pass Sending Configuration:    Text configuration to be sent by email.

• E-mail Subject: : Text that will be displayed in the email  subject line that will be received by the passenger with the boarding pass. The message must be configured in Spanish and English, entering the text in each tab (ES for Spanish and En for English). If it is not configured, the web check-in process can not be completed.
• Email Body: Text that will be displayed in the email body that will be received by the passenger with the boarding pass. The message must be configured in Spanish and English, entering the text in each tab (ES for Spanish and En for English). If it is not configured, the web check-in process can not be completed
  
  
  

Classes

In this section, you can block booking classes that are not allowed to perform through Web Check-in. This means that for those passengers with itineraries  booked  in the classes set here, cannot be accepted on the flight through the web.

 If the passenger has an itinerary in connection and at least one of the flights involved is booked in a blocked class, the Web Check-in will not be allowed on any of the flights.

 If there is more than one open flight allowing the Web Check-in and those flights are not considered in connection, the passenger can only be accepted in those where the booking class is allowed.

 To configure a booking class, you must enter it together with the message that affected passengers will see. The message must be configured in Spanish and English, entering the text in each tab (ES for Spanish and En for English). To save the configuration, you must click on the Add button.

 Previously added classes will be displayed in the Blocked Classes Table, detailing each booking class and warning messages in each language. From this table, you can delete the classes by clicking on the delete button.

Seat Map

Seat Blocking

From this sub-menu, seats that will not be offered through Web Check-in,  can be configured by registration. For this reason  it is necessary to add the aircraft registration and the seats to be blocked separated by commas. Finally, you must click on the Add button.

 The previously blocked aircraft registrations and seats will be displayed in the Blocked Seats table. From this table, you can delete the blocking by clicking on the delete button.

Passenger type

In this section you can control different configurations for special passenger types.

Selectee passengers: those passengers identified as Selectee by DHS may or may not be accepted on the flight. In case of being accepted, a pre-boarding voucher will be issued instead of a boarding pass. In case this type of passengers are not accepted  on a flight, a message must be configured for the affected passengers so it can be visualized. The message must be configured in Spanish and English, entering the text in each tab (ES for Spanish and En for English)

Inhibited Passengers: those passengers identified as Inhibited by DHS can not be accepted on the flight. A message must be configured for affected passengers so it can be visualized . The message must be configured in Spanish and English, entering the text in each tab (ES for Spanish and En for English).

Passengers with SSR WCKN: those reservations that contain the non-standard SSR WCKN may or may not be accepted on the flight. In case of being accepted, In case of being accepted, a pre-boarding voucher will be issued instead of a boarding pass. In case this type of passengers are not accepted  on a flight, a message must be configured for the affected passengers so it can be visualized. The message must be configured in Spanish and English, entering the text in each tab (ES for Spanish and En for English)

Declaration message

In this section you can configure the declaration message that the passengers will have to accept in order to continue with the web check-in process.The message must be configured in Spanish and English, entering the text in each tab (ES for Spanish and En for English).The maximum number of characters accepted is 500.

Frequent Traveler

In this section, you can configure if the airline intends  to offer passengers the possibility of entering their frequent traveler's number. The option must be checked in order to be activated.

In case this option is offered, the airline code and name of the frequent flyer program must be added or the airline and then click on the Add button. Frequent flyer programs previously entered will be displayed in the Configured Airlines table, along with the code and name.  From this table, you can delete a program by clicking on the delete button.

Free Seating Message

En aquellos casos en los que la matricula asignada al el vuelo no asigne asientos se debe comunicar a los pasajeros a través de un mensaje que no existe la posibilidad de elección de sillas. El mensaje se debe configurar en español e inglés, ingresando el texto en cada pestaña (ES para Español y EN para inglés).

En caso que la matricula del vuelo no asigne asientos (SEAT:N en PC) los pasajeros podrán realizar web check-in e imprimir su boarding pass o tarjeta de pre-embarque con el indicado NS (No seat). En la pantalla de selección de asientos se desplegar el mensaje que la línea aérea desee desplegar

In those cases in which the aircraft  registration assigned to a flight does not assign seats,a warning message must be provided to the passengers- advising that there is no seat selection available .The message must be configured in Spanish and English, entering the text in each tab (ES)for Spanish and (EN )for English.

Moreover passengers can check-in and print their boarding pass or pre-boarding card with the indicated NS (No seat)sign. On the seat selection screen, the message will be displayed.

Error messages

In this section, you can configure special error messages.

DHS Verification Error - Missing data for DHS: When DHS data verification fails or is not sufficient, the passenger cannot continue with the Web Check-in procedure. The message must be configured in Spanish and English, entering the text in each tab (ES for Spanish and En for English).

Message for UMNR Passengers: If a reservation only has a passenger type CHD (child), it will not be allowed to accept it on the flight, since the system assumes it as a minor that  may not be accompanied, so a warning message will be displayed . The message must be configured in Spanish and English, entering the text in each tab (ES for Spanish and EN for English).

Message for Closed Flights: when the flight control panel (PC) is configured to accept passengers via the web (parameter WCHK) a warning message will be displayed to the passenger. The message must be configured in Spanish and English, entering the text in each tab (ES for Spanish and EN for English).

Message for INFT Passengers: when an INFT passenger type is present in a reservation, it will not be possible to accept any of the passengers, so it is necessary to display a warning message.

Error Message for  non-ticketed PNRs : if a passenger attempts to web check-in  with a non-ticketed PNR , a warning message must be displayed that it will not be possible.

 Web Check-in Conditions

In this section you can configure the text that passengers can check before starting the flight conditions acceptance.) A text with a link to the conditions must be included. This chosen text must be configured in English and Spanish in each tab(ES for Spanish and EN for English). The conditions must be loaded through a .pdf file. When the passenger wishes to verify the conditions of the airline to perform the web check-in, the previously loaded .pdf file will be displayed on the screen as a pop-up window of the browser used.

If you do not configure a text for the default link, the following information is displayed for the link: Information to complete your web Check-In .

Tooltip

In this section, it is possible to configure a tooltip that will be displayed when the user places the cursor in the PNR and / or last name fields on the search screen, showing a message configured by the airline on the search page. The message must be configured in Spanish and English, entering the text in each tab (ES for Spanish and EN for English).

Boarding Pass 

.In this section, you can configure and customize the boarding pass to be delivered to the passenger.

The first step is to set up a template or template in PDF format that will serve as a basis so that it is then completed with the passenger and flight information; click on the Web Check-in button . The maximum size of the template file is 1mb.

Passenger and flight data will be completed through different elements, which can be located or moved to fit the previously loaded template design. The loaded template may contain referential titles, images, texts and indications that the airline considers necessary for the passenger's understanding. By clicking on the Preview button, you can check the last saved boarding pass. Keep in mind that some browsers can block the pop-up window that opens the preview, so the user must allow the browser to do so.

The elements that contain the passenger and flight data must be relocated to fit the loaded template, taking as reference an X axis (bottom edge of the template) and a Y axis (left edge of the template), always considering the units in pixels. In this way, each element is adjusted to the design that the airline wants to implement.

Then, an example of a template with reference titles and additional baggage information for the passenger is added. The airline can update the template as many times as needed. The loaded template application will be available from the moment the information is saved, by clicking on the Save button.

You can verify the active boarding pass model by clicking on the button that will display a popup window with the template that is being used.

Boarding Pass Elements

There are mandatory elements that are part of the boarding pass and can not be deleted  but  they can be edited and seached. To modify, click on the Web Check-in button>from the list of elements, this action will display a pop-up screen where the coordinates can be modified , size and type of source.

• Ticket_Number
• Flight
• Passenger_Name
• Departure_Time
• Departure_Date
• To
• From
• Boarding Time
• Gate
• Seat
• Sequence Number
• Barcode

Add Elements

You can add the following elements by clicking on the button      The elements that can be added are the following:                                          

FOID 

It is possible to add a  FOID to the boarding pass print of the passenger checked. The FOID element must be selected; the coordinates where you want to add it; the font size and type. Finally, you must save the element and the changes on the boarding pass so the element  can be displayed.

CUSTOM

Any customizable element can be added  by the administrator to the boarding pass print . The CUSTOM item must be selected; the coordinates where you want to add it; the size and type of font. Finally, you must save the element and the changes on the boarding pass for which element begins to be displayed.

OPERATED BY

"Operated by" element can be  added to the boarding pass print. This is extracted from the OPTG configuration of the flight PC or control panel of the operating carrier.. The item OPERATED_BY must be selected; the coordinates where you want to add; the size and type of font. Finally, you must save the element and the changes on the boarding pass for which element begins to be displayed.

BOARDING GROUP and  BOARDING GROUP IDENTIFIER

Boarding group and Boarding group identifier can be  added to the boarding pass print. The item BOARDING_GROUP and BOARDING_GROUP_IDENTIFIER must be selected; the coordinates where you want to add; the size and type of font. Finally, you must save the element and the changes on the boarding pass so that the element can  begin to be displayed.

Pre-Departure Card 

In this section you can configure and customize a pre-departure card.

Pre-departure card

The pre-departure card contains almost all the same elements as the Boarding Pass, although the following are excluded:

• 2D bar code
• Order number

.The file template maximum size is 1mb-

Passenger and flight data will be completed through different elements, which can be located or moved to fit the previously loaded template design. The loaded template may contain referential titles, images, texts and indications that the airline considers necessary for the passenger's understanding. By clicking on the Preview button, you can check the last saved boarding pass. Keep in mind that some browsers can block the pop-up window that opens the preview, so the user must allow the browser to do so.

The elements that contain the passenger and flight data must be relocated to fit the loaded template, taking as reference an X axis (bottom edge of the template) and a Y axis (left edge of the template), always considering the units in pixels. In this way, each element is adjusted to the design that the airline wants to implement.

Next , an example of a template with reference titles and additional baggage information for the passenger is added. The airline can update the template as many times as needed. The loaded template application will be available from the moment the information is saved, by clicking on the Save button.

Boarding Pass Elements

 There are mandatory elements that are part of the boarding pass and can not be deleted but they can be  edited and located. To modify, click on the Web Check-in button>from the element list. This action will display a pop-up window where you can modify coordinates ,size and font type.

• Ticket_Number: 
• Flight: 
• Passenger_Name: 
• Departure_Time: 
• Departure_Date: 
• To: 
• From: 
• Boarding Time: 
• Gate: 
• Seat: 

Add elements

You can add the following elements by clicking on the button      The elements that can be added are the following:  

FOID 

It is possible to add a  FOID to the boarding pass print of the passenger checked. The FOID element must be selected; the coordinates where you want to add it; the font size and type. Finally, you must save the element and the changes on the boarding pass so the element  can be displayed.

CUSTOM

Any customizable element can be added  by the administrator to the boarding pass print . The CUSTOM item must be selected; the coordinates where you want to add it; the size and type of font. Finally, you must save the element and the changes on the boarding pass for which element begins to be displayed.

OPERATED BY

"Operated by" element can be  added to the boarding pass print. This is extracted from the OPTG configuration of the flight PC or control panel of the operating carrier.. The item OPERATED_BY must be selected; the coordinates where you want to add; the size and type of font. Finally, you must save the element and the changes on the boarding pass for which element begins to be displayed.

BOARDING GROUP and  BOARDING GROUP IDENTIFIER

Boarding group and Boarding group identifier can be  added to the boarding pass print. The item BOARDING_GROUP and BOARDING_GROUP_IDENTIFIER must be selected; the coordinates where you want to add; the size and type of font. Finally, you must save the element and the changes on the boarding pass so that the element can  begin to be displayed.

Destinations

In this section, you can enter those destinations that generate a pre-departure card instead of  a boarding pass. You must enter the airport code and then click on the Create button.

 The previously loaded destinations will be displayed in the Destinations table, detailing the IATA airport code; the name of the airport and city to which it belongs.You can delete destinations by clicking on the delete button..

Pre-boarding message

In this section, you can configure a message that will be displayed on all pre-boarding documents. The message must be configured in Spanish and English, entering the text in each tab (ES for Spanish and En for English).

Web Check-in conditions

In this section you can configure the conditions or instructions that the airline wishes to present to the passenger before starting a reservation search.

Text for Conditions link

From here you can enter the text to be displayed by the end user. The message must be configured in Spanish and English, entering the text in each tab (ES for Spanish and EN for English).

Upload conditions pdf.

From here you must upload the pdf file that will be opened when using the link. Click on Select File and then Save. In the lower part the last saved file will be displayed.

Pre-reserved seats

Web Check-in will only be able to process those seats that have been pre-assigned , this means that there are seats for all the passengers of the reservation; these seats can also be modified.

In case not all the seats are pre-assigned the acceptance process on the flight can not be completed.

KIU RES configuration

Equipment

A specific equipment  registration must be associated with the table used in the flight loading module (KASAT)  so that, when a flight check-in containing such equipment is initialized, that aircraft registration is automatically assigned to the control panel and set the corresponding seat map. This action will allow the seat map to be used both for check-in and in the Web Check-in. To associate the aircraft registration with the equipment table, the command is as follows:

KASAT/M/{REGISTRATION ID}/OAR{REGISTRATION}

KASAT/M/231/OARLV-WSH

Description:

Una vez asociada la matrícula, la misma se visualizará al consultar el comando KASAT* en la columna OAR Default, tal como se muestra a continuación:

Once the registration is associated, it will be displayed when checking  the KASAT * command in the OAR Default column, as shown below:

KASAT*
 CONFIGURATION EQUIPMENT - SAT
ITEM  EQP  (CAB/AU) CLASSES                                  ##   (OAR Default)
   1  SF3  (Y/34)YBHKMZGXNOEDRTVSQ                            17    LV-SMF
 231  DC9  (Y/110)YBKLMSOHEW                                  10    LV-WSH
 339  DC9  (F/5)FP(C/15)CJ(Y/90)YBKLMSOHEW                    14
 757  757  (J/12)JCD(Y/158)YBHKMNOS                           11    LV-MPD

KASAT/M/{EQUIPMENT ID}/OARDEL

KASAT/M/231/OARDEL

When performing this command, the system will leave no associated registration with  the equipment located in item 231 of the KASAT *.

Inhibir Inicialización Automática

Esta es una tabla de excepción para que los vuelos que allí se indiquen no se inicialicen automáticamente para el check-in. Es necesario tener el keyword CHKLV2 para actualizar esta tabla. Los comandos para la administración de esta tabla son los siguientes:

Despliegue de tabla:

PIB*

PIB*
FLIGHTS BLOCKED FOR INITIALIZATION
4421    8800    8000    5111    4500   

Agregar vuelo:

Este comando permite agregar un vuelo a la tabla de bloqueo de inicialización de vuelos:

PIB/A-{número de vuelo}

Ejemplo:

PIB/A-4500

Descripción:

Eliminar vuelo:

Este comando permite eliminar un vuelo de la tabla de bloqueo de inicialización automática:

PIB/D-{número de vuelo}

PIB/D-4500

Descripción:

Cuando las respuestas son correctas el sistema responderá OK.

Excepción de Vuelos y Segmentos No Aceptados

Esta tabla permite seleccionar los segmentos de vuelos que no deberán ser aceptados en el Web Check-in, es decir aquellos segmentos que no permitirán al pasajero realizar el check-in a través de la web. Los comandos para la administración de esta tabla son los siguientes:

Despliegue de tabla:

PXS*

PXS*
SEGMENTS NOT AVAILABLE FOR WEB CHECK-IN
ALL/AEPCOR
4420/MDQBRC
4501/CORAEP

Consideraciones:

• No se permite combinar la opción ALL con números de vuelos específicos para un mismo segmento, como así tampoco se puede cargar vuelos y luego la opción de ALL para un mismo segmento, debiendo optar por una lógica o la otra.
• Si bien los vuelos no aceptarán pasajeros vía web, el indicador WCHK permanecerá en Y (Yes) en el PC del vuelo.

Agregar vuelo y segmento:

El siguiente comando permite agregar un vuelo y su correspondiente segmento a la tabla PXS:

PXS/A-{vuelo}{segmento}

PXS/A-4500AEPCOR

Descripción:

Agregar segmento para todos los vuelos:

Este comando permite agregar un segmento para todos los vuelos de la empresa a la tabla:

PXS/A-ALL{segmento}

PXS/A-ALLAEPMDZ

Eliminar vuelo y segmento

PXS/D-4500AEPCOR

Eliminar segmento (todos los vuelos)

PXS/D-ALLAEPCOR

Descripción:

Las respuestas correctas son OK.

Tabla JJCHK

La tabla JJCHK contiene las configuraciones de comportamiento del Web Check-in bajo la sección WEB CHECK-IN. Para solicitar modificaciones, enviar un correo al Helpdesk host@kiusys.com o a su ejecutivo de cuentas.

• [WTO]WEB CHECK-IN TIME OPEN: indica cantidad de horas antes de la salida de vuelo en las se habilita a los pasajeros a ser aceptados por Web Check-in.
• [WTM]WEB CHECK-IN TIME CLOSE: indica la cantidad de horas antes de la salida del vuelo en las que se inhabilita a los pasajeros a ser aceptados por Web Check-in.
• [WGO]WEB CHECK-IN TIME OPEN (GROUPS): indica cantidad de horas antes de la salida de vuelo en las se habilita a los pasajeros en reservas de grupos a ser aceptados por Web Check-in.
• [WGM]WEB CHECK-IN TIME CLOSE (GROUPS):  indica la cantidad de horas antes de la salida del vuelo en las que se inhabilita a los pasajeros en reservas de grupos a ser aceptados por Web Check-in.
• [WSR]WEB CHECK-IN * SSR CHKD/SEAT GENERATION: Permite la inclusión del elemento SSR CHKD en los listados PNL para indicar los pasajeros ya chequeados por Web Check-In.
• [WER]WEB CHECK-IN EXTERNAL RECORD LOCATOR SEARCH: indica si el pasajero puede realizar Web Check-in con código de reserva de otros GDS.
• [WPS]WEB CHECK-IN ALLOW PSGR SELECTEE: indica si los pasajeros de tipo Selectee son aceptados en el vuelo desde el Web Check-in.

Además, debe estar configurado el siguiente parámetro en la seccion DEFAULT CHECK-IN INITIALIZATION:

• [DBP]DEFAULT BOARDING PRINT: indica si la impresión del boarding pass se encuentra habilitada o no. En el caso de Web Check-in, dicho indicador debe estar configurado en "YES".

Proceso de Web Check-In

A continuación, se describirán los pasos que el pasajero final deberá realizar para ser aceptado en un vuelo. Tener en cuenta que para que el proceso sea exitoso, se deberán cumplir todos los requerimientos configurados en el Panel del Control del Vuelo (PC), por ejemplo el ingreso de información para completar APIS, tener ticket emitido, matricula de vuelo asignada, etc.

Vuelos en Conexión

Para que un pasajero pueda hacer web check-in de su itinerario en conexión todos los vuelos deben estar inicializados, con matricula y cumplir los horarios de aceptación de pasajeros desde la web según la configuración del JJCHK. El comportamiento es el mismo que se aplica en KIU RES

Vuelos en Conexión con Otras Aerolíneas

En caso que el pasajero tenga conexiones en su itinerario con otras aerolíneas con los que no se tiene acuerdo, se permitirá al pasajero hacer web check-in solo en los vuelos propios de la aerolínea.

Pasos para hacer Web Check-in

Sección en construccion