| Anchor | ||||
|---|---|---|---|---|
|
...
| Info |
|---|
Considerations:
|
...
| Code Block | ||
|---|---|---|
| ||
HB*JNB |
System Response:
...
By City with all fields listed:
| Code Block |
|---|
HB**CTY |
Example:
| Code Block |
|---|
HB**BUE |
System Response:
...
By Agent:
HB*Agent |
|---|
Example:
...
By Reference:
...
10. CLASS / CLASSES
|
Rule Addition
...
The command to add a rule is:
...
MKTDEL1,5,7,10 | Selection |
MKTDEL1-6 | Rule Range |
Other examples
...
Example to enable viewership of all flights and classes to all travel agencies:
...
| Note |
|---|
Remarks:1. The command must be done by entering from one class at a time. 2. The actions performed in this command are recorded in the history of the MKT. You can view the changes in the MKTH command |
Display by Class
...
To see how a particular class has been configured in the Market Table, you must enter the command as follows:
...
| Code Block | ||
|---|---|---|
| ||
MKT*ALL |
History
...
In the table history you can see all the actions taken in it. The command is:
...
| Code Block | ||
|---|---|---|
| ||
STKE* |
Past Date PNR retrieval
...
You can retrieve past date PNR with the following entries.
...
| Note |
|---|
Important:Duty code 8 is required for this entry. |
User records retrieval
...
Recording the user's actions can be done by a fixed command. This command retrieves the terminals that are active at the time of execution pointing the active area with an X, in addition to the user and the date and time.
...
Clicking on the link opens the help screen with the executed commands:
...
Enabled Cities table for Airline Database
...
| Code Block | ||
|---|---|---|
| ||
T*ZONEMX |
...
BSP agencies commissions
...
Commissions can be established for BSP travel agencies.
...
| Code Block | ||
|---|---|---|
| ||
AGTCCS/E |
...
Commission updates
...
Basically the update of commission percentages maintains the same logic. The commands to set the fixed commission on each of the options are as follows:
...
If the agency omits typing the commission, the system will apply the maximum set (8 in the example).
Default Commissions Updates
...
Update Records History
...
AGT/<Office ID>/H |
|---|
Involved Agency Application
...
This functionality can be applied to all other options described beforehand.
Viewing the customer table
...
Examples:
INTHRE
INTHRE/A
INTALL/A
Customers deletion
...
Entry:
| Code Block | ||
|---|---|---|
| ||
INT/555555/DEL |
...
This configuration must be requested to KIU System Solutions.
NEWS
...
This functionality allows airlines to add messages that will be informed,to the users when they sign into the system or when they type NEWS command on KIU screen.
...
This entry is intended for office COR00XX4
Listing
...
You can get a list of the messages added with the following entry:
...
1* / 1R do not work with /D entry.
Fake Name List
...
This functionality allows you to create a list of possible fictitious names and / or surnames to be checked by the system at the time of the end of a reservation .(E / ER transactions).
...
PNRs containing names added on the list of fictitious names (NFK) will be queued in queue 69 of the city HDQ.
...
Excess Baggage Configuration Table
...
To indicate the flight or range of flights where applicable. The flight number must be between 0 and 9999.
Token: / FL <flight or range of flights separated by "-">
Combinations
...
You can combine tokens to create different rules always considering that "AM", "PC" and "NA" indicators can not be combined in the same record. At least 1 must be entered at registration. Also if a record that previously had NAY is modified, it must be indicated AM or PC and the system modifies it automatically.
...
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KIU_Administrator_Manual#back to top
Duties List
...
Duties are levels of access that authorize certain system transactions, complementing with the keywords.
| Expand | ||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
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Sign In creation
...
In order to create a signature you need to have the CREATE keyword.
...
The steps to follow for the creation of signatures are as follows.
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Signature sign-up
...
Signature sign up is the first step for the creation of the sign in.
...
System responds that a new agent is being signed-up in that specific city.
KIU_Administrator_Manual#back to top
User Name
...
Last and first name of the agent are entered, separated by a slash.
...
| Code Block |
|---|
H/NAMSMITH/JOHN AGT NUMBER :6550 - XX AGT SINE :SJ AGT HOME CITY :BUE AGT LAST NAME :SMITH AGT FIRST NM :JOHN Duty : CITY ACCESS : EL.ACCOUNT ACCESS: ASO : MAIL : INT. REFERENCE: AUTHORIZED BY : AGT KEYWORD : AGT QUEUE |
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Duty Codes
...
All signatures will have at least one Duty code. Administrator will have to set the respective Duty code for the agent.
...
H/ | Fixed Format |
DTY | Duty Indicator |
1234567 | Assigned duties |
KIU_Administrator_Manual#back to top
Enabled cities
...
Input the cities to which the agent will have direct access, besides the sign in city of origin.
...
H/ | Fixed Format |
CTY | City Indicator |
SLA,TUC,JUJ,COR | Cities where the agent will be able to access |
KIU_Administrator_Manual#back to top
ELECTRONIC ACCOUNT ACCESS
...
| Info |
|---|
Considerations:
|
...
H/ | Fixed format |
ASO | Automatic sign out |
2 | Value which equals 30 mins |
KIU_Administrator_Manual#back to top
Authorization
...
The name of the person who authorizes the creation of the signature is entered. Free text
...
H/ | Fixed format |
AUT | Authorizer |
JOHN SMITH | Name of authorizer |
KIU_Administrator_Manual#back to top
ID Mail
...
The ID mail field is mandatory and will be required when logging in Kiu Click (GUI).
...
H/ | Fixed format |
IDMAIL | ID Mail Indicator |
TEST@MAIL.COM | E-mail address |
KIU_Administrator_Manual#back to top
Keywords
...
Enter Keywords that will allow agents to have access to different functionalities of the system and module.There is no limit to load keywords but you can enter up to 8 per command. You can also create a signature without a single keyword.
...
H/ | Fixed format |
UAT/A- | Update Indicator |
OVERSL,CHGAAA | Assigned Keywords (separated by commas) |
KIU_Administrator_Manual#back to top
Special access permissions to queues (optional)
...
H | Fixed format |
/ | Mandatory slash |
QUE | Queue indicator |
/ | Mandatory slash |
A | Add indicator |
- | Mandatory fixed hyphen |
HDQ183,HDQ187,BUE40 | City and queue where agent will be granted access. You can add one or several separated by a comma. |
KIU_Administrator_Manual#back to top
Reference (optional)
...
The reference field is optional and allows you to add data that is identifying the signature.
...
To delete this field, enter the same command without the free text.
KIU_Administrator_Manual#back to top
E-mail (optional)
...
The e-mail field is optional and allows you to add an e-mail address that corresponds to the agent.
...
| Code Block | ||
|---|---|---|
| ||
H/MAILDELETE |
KIU_Administrator_Manual#back to top
End of transaction
...
This entry allows to finalize the sign in creation and signature is ready to be used.
...
| Code Block |
|---|
NUEVO AGT: 1100 READY TO ACTIVATE |
KIU_Administrator_Manual#back to top
Active/Enable Sign In
...
The signature must be activated / enabled once it was created. Until this operation is done, the signature created remains latent.
...
| Info |
|---|
Considerations:
|
KIU_Administrator_Manual#back to top
Deactivate/Disable a Signature
...
| Code Block |
|---|
HB1100/ACTOFF AGENT 1100 DEACTIVATED |
KIU_Administrator_Manual#back to top
Activate a blocked Signature
...
| Info |
|---|
Considerations:
|
KIU_Administrator_Manual#back to top
Cloning a signature
...
Entry:
...
From this step, the remaining fields required to create a new user must be completed (name, city, sign out time, etc.) and finally record the data, and activate it.
If an attempt is made to clone permissions from a non-existent user, the system will respond to the following message, after entering HC command AGENTE NO ENCONTRADO(AGENT NOT FOUND)
If an attempt is made to clone keywords to an already created user, the system will respond with the following message, indicating that the action can not be executed Duty/KEYWORDS ALREADY ASSOCIATED TO AGT .CLONING COMMAND ONLY APPLIES TO NEW AGENTS
KIU_Administrator_Manual#back to top
Signatures Modify
...
Any signature created can be modified by an agent with attributes (keywords) to do it. The steps and the possible modifications are as follows:
...
You can also retrieve this listing, filtered by city of origin or by identifier HBH*CITY o HBH*ID, respectively.
Signature activation/deactivation in Test Mode
...
Actions:
ADD |
DELETE |
NEW |
CHANGE |
ON |
OFF |
Market Control table
...
The market control table is a tool that allows controlling the airline sales. Market table allows selecting and configuring sales strategy.
...
10. CLASS / CLASSES
|
Rule Addition
...
The command to add a rule is:
...
MKTDEL1,5,7,10 | Selection |
MKTDEL1-6 | Rule Range |
Other examples
...
Example to enable viewership of all flights and classes to all travel agencies:
...
| Code Block | ||
|---|---|---|
| ||
MKTADD/OFBUEA7760/STS/CLT |
MKT table Filters
In order to filter by existing service class (MKT * class), the possibilities are by:
...
| Note |
|---|
Remarks:1. The command must be done by entering from one class at a time. 2. The actions performed in this command are recorded in the history of the MKT. You can view the changes in the MKTH command |
Display by Class
...
To see how a particular class has been configured in the Market Table, you must enter the command as follows:
...
| Code Block | ||
|---|---|---|
| ||
MKT*ALL |
History
...
In the table history you can see all the actions taken in it. The command is:
...
| Code Block | ||
|---|---|---|
| ||
STKE* |
Past Date PNR retrieval
...
You can retrieve past date PNR with the following entries.
...
| Note |
|---|
Important:Duty code 8 is required for this entry. |
User records retrieval
...
Recording the user's actions can be done by a fixed command. This command retrieves the terminals that are active at the time of execution pointing the active area with an X, in addition to the user and the date and time.
...
Clicking on the link opens the help screen with the executed commands:
...
Enabled Cities table for Airline Database
...
| Code Block | ||
|---|---|---|
| ||
T*ZONEMX |
...
BSP agencies commissions
...
Commissions can be established for BSP travel agencies.
...
| Code Block | ||
|---|---|---|
| ||
AGTCCS/E |
...
Commission updates
...
Basically the update of commission percentages maintains the same logic. The commands to set the fixed commission on each of the options are as follows:
...
If the agency omits typing the commission, the system will apply the maximum set (8 in the example).
Default Commissions Updates
...
| Code Block | ||
|---|---|---|
| ||
AGT/DEFAULT/H |
Mass Commission Updates for BSP Agencies
...
Update Records History
...
AGT/<Office ID>/H |
|---|
Involved Agency Application
...
This functionality can be applied to all other options described beforehand.
Viewing the customer table
...
Examples:
INTHRE
INTHRE/A
INTALL/A
Customers deletion
...
Entry:
| Code Block | ||
|---|---|---|
| ||
INT/555555/DEL |
...
This configuration must be requested to KIU System Solutions.
NEWS
...
This functionality allows airlines to add messages that will be informed,to the users when they sign into the system or when they type NEWS command on KIU screen.
...
This entry is intended for office COR00XX4
Listing
...
You can get a list of the messages added with the following entry:
...
1* / 1R do not work with /D entry.
Fake Name List
...
This functionality allows you to create a list of possible fictitious names and / or surnames to be checked by the system at the time of the end of a reservation .(E / ER transactions).
...
PNRs containing names added on the list of fictitious names (NFK) will be queued in queue 69 of the city HDQ.
...
Excess Baggage Configuration Table
...
To indicate the flight or range of flights where applicable. The flight number must be between 0 and 9999.
Token: / FL <flight or range of flights separated by "-">
Combinations
...
You can combine tokens to create different rules always considering that "AM", "PC" and "NA" indicators can not be combined in the same record. At least 1 must be entered at registration. Also if a record that previously had NAY is modified, it must be indicated AM or PC and the system modifies it automatically.
...
Entry:
| Code Block | ||
|---|---|---|
| ||
HE |
KIU_Administrator_Manual#back to top
Export AGT /AGTN list to excel
...