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Table of Contents


Introduction


KAM is a module that allows the airline to create sub-inventories within the same flight, which are reserved for being commercialize by Tour Operators.

KAM optimizes the commercialization of charter or part-charter flights, where certain places in the inventory are blocked to be exclusively used for one or a group of Tour Operators.

The airline will be able to create two different types of allotments:

  • Hard Blocks
  • Soft Blocks

Hard Block Allotments are a fixed number of seats agreed between the airline and the tour operator. The total number of seats will remain available for the Tour Operator until the departure date, regardless of whether they have been used or not.

Soft Block Allotments are a fixed number of seats with a deadline time agreed between the airline and the tour operator. After the deadline, unused seats will return to the flight general inventory.

Login Kiu Command and start managing the allotments!



Permission


The keyword KAMADM is required to get access and manage the module.



Settings


Before starting, a few configurations are required in Kiu Click:

Click on "Settings" and will appear two sections:

  • General Settings
  • Tour Operators

General Settings


In this section the airline will define the general behavior of the module.

Image Modified

General

  1. Enable Overbooking: Turn on the button to oversell cabin limits when creating allotments.
  2. Enable with Class Status Closed: Turn on the button to create allotments in classes with status "Closed".
  3. Enable Closed Limit Sale: Turn on the button to create allotments in classes with Limit Sales in zero.
  4. Return seats to general inventory after deadline: If turn on the button, after a soft block deadline, unused seats will be released and returned to the flight general inventory.

Fares

  1. Children and Infants Discounts: Turn on the button if children and infants discounts will be permitted.
  2. Default Children DiscountPercentage discount that will apply by default for children when creating a fare. 
  3. Default Infants DiscountPercentage discount that will apply by default for infants when creating a fare.
  4. Show Currency 2 FieldIf activated, the "Currency 2" field will be shown in Fares screen. The airline will need a second currency for fare filing, when the quotation IATA area differs from the origin airport IATA area. Activate only if needed.

Issuings

  1. Hide fare amount on ticketIf activated, when a ticket belonging to an allotment is issued, its fare amount will not be displayed, and the IT indicator will be shown instead.


Info

Once the settings have been made, remember to click on Save button


History Button

Click on the "History" button to get historical information about the settings and their changes.



Tour Operators


This section allows the management of Tour Operators. From here, the airline can add a new Tour Operator to the list, or activate/deactivate the existing ones.


Click on "Create" button to add a new tour operator. The 4-character code that identifies a Tour Operator in Kiu will be required. 

The Tour Operator have to exist in Kiu in order to be entered in this section.


Create an allotment


Create and add new allotments to a flight entering the following transaction:

VMKAM<FLIGHT>/<DATE><ORIG><DEST>/<ACTION>/<TOUR OPERATOR>-<RBD><ALLOTMENT>,<RBD><ALLOTMENT>.<DEADLINE>

Example

VMKAM60/25DECLHRMAD/ADD/A776-C10,B5.1D

Description:

VMKAMFixed command
60Flight number
/Slash
25DEC

Departure date. Format: DDMMM

A date range can be created as follows: <START DATE><END DATE> E.g.: 25DEC31DEC

LHRCity IATA code (Origin)
MADCity IATA code (Destination)
/Slash
ADDAdd is the action to create new allotments.
/Slash
A7764-character alphanumeric code that identifies the tour operator
-Dash
C

Class or RBD where the allotment will be created.

10

Number of seats given to the tour operator. It is the allotment itself.

,Comma
BClass or RBD where the allotment will be created.
5umber of seats given to the tour operator. It is the allotment itself.
.Period. Use this symbol only when creating Soft Blocks.
1D

Soft Block expiration deadline. Unused seats will return to the general inventory.

Number 1 represents the number of days or hours. Valid values: Up to 330 days before departure.

After the number type the unit of measure. Available option: D: Days before departure or H: Hours before departure. 


Info

Up to 20 tour operators can be added in the same transaction. Use a "/" to separate a tour operator from another.

ExampleVMKAM60/25DECLHRMAD/ADD/A776-C10,B5.1D/A057-Y10,L10.12H

If the transaction structure and the data entered are correct, the system will respond:

Code Block
themeFadeToGrey
DONE
 *** KAM - ALLOTMENTS CREATION OR MODIFICATION IN PROGRESS (THE PROCESS MAY TAKE A FEW MINUTES) ***


Info

The process of creating, modifying or deleting allotments might take a few minutes. Check the "Process Status" section in Kiu Click to check the progress.

The system will create a PNR (reservation) that will identify the allotment.

Main characteristics of an Allotment PNR:

  •  Ticket/Time Limit section:
    • The legend HARD BLOCK KAM will be shown (only for Hard Block types)
    • Expiration Date: it is the deadline when the unused seats will be released. It cannot be modified from the PNR.
  • Itinerary section:
    • The Tour Operator code will be shown after de status. 
    • It cannot be modified from the PNR.
    • Only when the PNR is affected by a schedule change, the .HKALL transaction will be accepted.
  • Passenger section:
    • The text KAM followed by the Tour Operator code and the number of seats will be shown. This data cannot be modified.
  • Contacts / Remarks:
    • Contacts and remarks can be added, modified or removed from the reservation.










Modify an allotment


It is possible to modify the following data of an existing allotment:

  • Quota: Number of seats already assigned

Modify an existing allotment by entering the following transaction:

VMKAM<FLIGHT>/<DATE><ORIG><DEST>/<ACTION>/<TOUR OPERATOR>-<RBD><ALLOTMENT>

Example

VMKAM60/25DECLHRMAD/MOD/A776-C15

Description:

VMKAMFixed command
60Flight number
/Slash
25DEC

Departure date. Format: DDMMM

A date range can be created as follows: <START DATE><END DATE> E.g.: 25DEC31DEC

LHRCity IATA code (Origin)
MADCity IATA code (Destination)
/Slash
MODMOD is the action to modify existing allotments.
/Slash
A7764-character alphanumeric code that identifies the tour operator
-Dash
CClass or RBD that identifies the allotment to be modified.
15

New number of seats given to the tour operator. It is the allotment itself.

Options:

  • Replace: Enter a number and it will replace the existing one.
  • Add: Enter + followed by a number. The amount entered will be added to the existing allotment. E.g.: +5 
  • Remove: Enter - followed by a number. The amount entered will be removed from the existing allotment. E.g.: -4 



Delete an allotment


It is possible to delete an existing allotment.

Delete an existing allotment by entering the following transaction:

VMKAM<FLIGHT>/<DATE><ORIG><DEST>/<ACTION>/<TOUR OPERATOR>-<RBD>,<RBD>

Example

VMKAM60/25DECLHRMAD/DEL/A776-C,B

Description:

VMKAMFixed command
60Flight number
/Slash
25DEC


Departure date. Format: DDMMM

A date range can be created as follows: <START DATE><END DATE> E.g.: 25DEC31DEC

LHRCity IATA code (Origin)
MADCity IATA code (Destination)
/Slash
DELDEL is the action to delete existing allotments
/Slash
A7764-character alphanumeric code that identifies the tour operator
-Dash
C

Class or RBD that identifies the allotment to be deleted.

Several allotments can be deleted in the same transaction, separating the RBD with a "comma". E.g: C,B


Info

A used or partially used allotment, cannot be deleted. The system will respond: INVALID ACTION - ALLOTMENT IN USE





Lists


To get a list of the existing allotments, go to "List" section in Kiu Click.


Process Status


The process of creating, modifying or deleting allotments might take a couple of minutes, so, from the section Process Status, the airline will get access to see the status of each transaction.

Go to Kiu Click and check the status of each process.



Fares


This module allows the airline to manage the fares related to allotments. 

When taking a seat from an allotment, the system will quote according to this module (not using the public fares entered in Kiu Fares or ATPCO).

The airline will be able to:

  • Create new fares
  • Delete existing fares
  • Modify existing fares
  • Get a list of existing fares
  • See historical movements of each fare
Info

Allotment Fares can only be managed in Kiu Click Module.



Flight History


All transactions related to the allotments, will be registered in flight history (transaction VIH).



Reservation and Ticketing


Reservation

Start the process by requesting the availability display as follows:

  • Tour Operators Users
AT<DATE><ORIG><DEST>

Example

AT01JANMXPMAD

System Response:

Code Block
themeFadeToGrey
AT01JANMXPMAD
** KIU® ALLOTMENT AVAILABILITY ** TO MAD/MADRID, SPAIN           FRI 01JAN21 H0000  32D
   1    XX 200  Y024 L004                           MXPA1 MADB2 10:00   12:00   S   0 773 D     2:00

Please note that each class will show the actual and full number of available seats in the allotment, even if there are more than 9 seats available per class.

Seats belonging to allotments will always be confirmed, regardless of wether the reservation has more than 9 seats.  

Once the class is selected, continue with the reservation process as usual.

If there are no more seats available, the class will be shown as "Closed".

  • Airline Users

On special occasions, airline's users may need to take a seat belonging to an allotment on behalf of the Tour Operator. If necessary, take a seat using the direct sale command by adding the tour operator at the end of the transaction as follows:

0<FLIGHT><CLASS><DATE><ORIG><DEST><STATUS REQUEST><NUMBER OF SEATS>-<TOUR OPERATOR CODE>

Example

0200Y01JANMXPMADNN1-A776

System Response:

Code Block
themeFadeToGrey
0200Y01JANMXPMADNN1-A776
  1   XX200 Y 01JAN FR MXPMAD SS1  1000 1200    #A776

After this step, continue with the reservation process as usual.

Please note that when an itinerary belongs to an allotment, the Tour Operator Code will be displayed at the end of each itinerary as follows:

Code Block
themeFadeToGrey
RP/AEP00XX4 - LINEAS AEREAS XX
 1.1MILES/PETER   »PP123456
 1  XX200 Y 01JAN FR MXPMAD HK1   1000 1200      #A776
TKT/TIME LIMIT
  1 TX AEP 2200/30NOV-MON
CONTACTS
  1-MXP 111111
REMARKS
  1.»PNR IGNORED BY SYS -  TIME OUT ITIN 20:37Z
AEP.KIUHELPJF 2044/30NOV20   *XRAJGP

Ticketing

When issuing a ticket that belongs to an allotment, the Tour Operator Code will be included in the fare basis element after the class:

Code Block
themeFadeToGrey
ET/9990210029497
TKTT-9990210029497                                                          C1/XRAJGP
  OD-MXPMAD      POI-AEP    DOI-30NOV20          IOI-AR000010      0  0                  I/
  ED-NON END / REF  CONDITIONS AND PENALTY APPLY
     1.MILES/PETER                             ADT
       FOID: PP123456                          NIT: 

/..97  1   MXP        XX  200 Y 01JAN 1000 1200 OK Y/A776                        20K    OPEN FOR USE    
           MAD

FARE      EUR      100.00                                BSR      1.16279
EQUIV     USD      116.28
TAX       USD
TOTAL     USD      116.28
                                                      TOUR CODE  : 
                                                      COMMISSION : 

/FC MIL XX MAD 100.00EUR100.00END  

FOP:       116.28  CASH


Please note that the fare amount will be shown or not, depending on the settings in the "General Settings" section (Kiu Click).

Info

It will not be possible to quote and issue an itinerary combining general and allotment segments. 

Allotment itineraries have to be quoted and issued separated.

There are two different scenarios regarding Tour Operators issuings:

  1. Non-IATA Tour Operator
  2. IATA Tour Operator

Non-IATA Tour Operator

If the travel agency has no IATA code, and is issuing tickets through an electronic account (agreement between the airline and the tour operator):

  • Tickets belonging to allotments will not debit the amount from the balance.
  • Tickets belonging to allotments will not appear in the electronic amount documents display.
  • Tickets belonging to allotments will not credit the amount if voided.
  • Commissions will not apply.

IATA Tour Operator

  • Tickets belonging to allotments will not be included in the RET File.
  • Tickets belonging to allotments will not be reported to the BSP.
  • Tickets belonging to allotments will be issued with stock provided by the airline (not the one provided by IATA).
  • Commissions will not apply.

Sales Report

When retrieving a Sales Report, the system will show an "A" (this letter refers to "Allotment") between the item and the document number.

Passenger List

PNR allotments (the ones automatically created by the system when adding a new block to a flight), and individual PNRs belonging to an allotment (the ones created by the Tour Operators), will be identified in Passenger Lists with a letter "A".

This feature will be shown in both travel agency and airline Passenger Lists.

Fares Display

Type the following transaction to see the allotment fares:

FQD<ORIG><DEST>/D<DATE>/A<AIRLINE CODE>/KA

The extension KA represents Kiu Allotment.

Example

FQDMXPMAD/D20DEC/AXX/KA

System Response:

Code Block
themeFadeToGrey
FQDMXPMAD/D20DEC/AXX/KA

* ALLOTMENT FARES *
20DEC2020**20DEC2020/XX MXPMAD

LN FARE BASIS             OW  EUR          RT B PEN  DATES/DAYS   AP MIN MAX
01 C                     500             1000 C  -       -        -   -   - 
02 Y                     100              200 Y  -       -        -   -   - 



Queues


The HDQ 39 queue stores PNR of Soft Blocks, whose deadline has expired and their unused seats have been released.

Queue Name: KAM - SOFT BLOCKS RELEASED DUE TO DEADLINE

City: HDQ



Inventory


The allotments and their usage can be checked by displaying VIE information (available for airlines users):

Code Block
themeFadeToGrey
VIE200/1JAN
FLT  : 200                                        773
DATE : 01JAN21 FRI  MXP/10:00 /Z1 MAD/12:00 /Z1      32D
 BRD OFF Cl   AC   AU  BS   KAM   SA   KSS  SS   AS  ABS  WL  ST

 MXP MAD  C   16   16   0     0   16         0    0    0   0
          Y    9    9   0    40  -31         0    0    0   0
          M                      -31         0             0
          B                      -31         0             0
          L                      -31         0             0

     A057 - LES AMIS
          B   10          [ 10]   10         0

     A776 - LUCHO TRAVEL
          Y   25          [ 23]   23         2
          L    5          [  4]    4         1    RELEASE TIME 2020-12-31 10:00 MXP

If the allotment is a Soft Block, the deadline will be displayed at the end of the appropriate line.  

Schedule Change


When a schedule change ocurrs, only the allotment PNRs (those that identify the blocks in the flight), will be displayed to be reaccommodated. 

The individual PNRs (those related to the allotment PNRs), will be reaccommodated to the flight where the block PNR is transferred.